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HSBC is killing my business, piece by piece

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Re: HSBC is killing my business, piece by piece 

#221

Earlier quoted context omitted.

and that couple would be rich enough to afford a financial advisor anyhow.

500k is nowhere near rich enough to afford a financial advisor; many people save that much easily for retirement. Maybe 2 million.

A tenth of that in savings is more than enough for an advisor.

Re: HSBC is killing my business, piece by piece 

#223
post #194

Earlier quoted context omitted.

I have to pay for my linodes on the gf's credit card because HSBC randomly lock my card for suspicious payments. That payment has gone on the same day of the month to the same place since 2009 and they still randomly do it. Last time was three days before Christmas. HSBC are terrible.

Linode credit card info has been hacked so many times that I'm not surprised that HSBC is doing this. For any other service, I'd be upset if my bank did this, but Linode is quite literally the least secure paid service I've ever used. I've had multiple credit cards compromised as a direct result of multiple Linode hacks.

Can you substantiate this claim at all (its an unfair question but still)? In todays day and age I wouldn't put it past a close competitor to make posts like yours on tech forums.

Re: HSBC is killing my business, piece by piece 

#225
post #98

UK banks are ridiculous and they're hastening their own demise to challenger banks with attitudes likes this. My bank (Barclays) suspended my account and blocked my cards after attempting to make a large payment. It was £2000 to the Student Loans Company. My account was a graduate account. All of the clever machine learning anti-fraud algorithms in the world couldn't figure that one out. Go figure.

UK banks seem to be the worst in the world. I studied in the UK, lots of horror stories to tell: # Name misspelled 4 times * Santander: They spelled my name wrong on the debit card, 4 times in a row, with a different misspelling each time. Each time I had to go to the branch and type the correct spelling into a keyboard. They still got it wrong the next time. The 5th card was correct. I was without a working card for…

I have an account in a Swiss bank too. Never had any problem with it abroad (France, Spain, UK). I never hear from them and I love it. My card was stolen once and I received a call the next day, everything was reimbursed. When I call it's a human that responds. Good customer service as it should be.

Re: HSBC is killing my business, piece by piece 

#226
post #3

So, immediately get on the horn with your lawyer and have your lawyer on his letterhead send them a letter and if the response is not to your liking sue the bastards. In the meantime set up another account with another bank and make sure all invoices that are pending but not yet paid are paid into that account and not into the HSBC account. Then shift over all the monthly payments to the new account as funds appear.

You are not suing a poor guy who will not sleep because he received a letter from your lawyer. It goes to a complaint department which I am sure is as bureaucratic as the rest of the bank.

Re: HSBC is killing my business, piece by piece 

#227

> Don’t bank with HSBC. After having similarly-frustrating things happen with my HSBC personal accounts over the years, I fully support this suggestion. They are awful. They take extreme steps (suspending accounts, rejecting payments, etc.) without contacting the customer; when you reach out to them, it's hours of being passed around before you reach the right person. If you reach a person at all.

Their online banking is truly appalling, too. No full history of past payments to make a repeat payment easier. Weird distinction between 'current payments' (or whatever they call the default 'account' screen) and 'past statements' — seems like a hangover from the days when we used to get paper statements. Still a crazily short session timeout. I would add to the list, but I can't login to my account at the moment si…

That infernal physical device is the main reason why I switched from HSBC to Lloyds. Much happier since moving.

Re: HSBC is killing my business, piece by piece 

#228
Yet another example of the sad state of affairs that engaging companies or governments directly through their established, official channels no longer works as well as going (or threatening to go) to Twitter with it.

Is it acceptable that a Twitter account and the ability to publicly Twitter-shame is a prerequisite for decent service? Is it acceptable that it's a prerequisite for democracy? It seems utterly ridiculous to me.

Re: HSBC is killing my business, piece by piece 

#229
post #98

UK banks are ridiculous and they're hastening their own demise to challenger banks with attitudes likes this. My bank (Barclays) suspended my account and blocked my cards after attempting to make a large payment. It was £2000 to the Student Loans Company. My account was a graduate account. All of the clever machine learning anti-fraud algorithms in the world couldn't figure that one out. Go figure.

UK banks seem to be the worst in the world. I studied in the UK, lots of horror stories to tell: # Name misspelled 4 times * Santander: They spelled my name wrong on the debit card, 4 times in a row, with a different misspelling each time. Each time I had to go to the branch and type the correct spelling into a keyboard. They still got it wrong the next time. The 5th card was correct. I was without a working card for…

It's not just the UK. An example (among many others) in France. I asked my bank (Societe Generale) to make a transfer to another bank where I also have a broker account, with the intention to make an investment. Societe Generale blocks the funds and requests a proof that I will indeed make an investment before releasing the funds. How do I prove that I am going to buy some stocks on the market when I receive the funds? It took me a week to convince them the absurdity of their request.

Re: HSBC is killing my business, piece by piece 

#230
it blows my mind that basically any financial crime committed by a big shop results in a fine (and more regulation/compliance) instead of jail time for the bad actors.

of course, if the crime is committed by a penny ante fraudster, then the DOJ is not afraid to put them in jail.

https://www.amazon.com/Chickenshit-Club-Justice-Department-C...

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