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I'm a developer for a major food delivery app

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Re: I'm a developer for a major food delivery app

#211
There's very good restaurant in my neighbourhood that I order from regularly. I tried ordering directly from them after hearing about how nasty the delivery app company was. I thought they would appreciate it: they wouldn't have to pay the intermediary. But it turns out they prioritise the app and my orders took longer to arrive.

So I'm back on the app...

Re: I'm a developer for a major food delivery app

#212

> I’m posting this from a library Wi-Fi on a burner laptop because I am technically under a massive NDA. I don’t care anymore. I put in my two weeks yesterday and honestly, I hope they sue me. Why bother using library Wi-Fi on a burner laptop if he doesn't care anymore? Why give out the biggest clue, which is the time of his resignation letter? If the story is real, this company is a straight-up scammer waiting for t…

When you are burn out your brain doesn't brain too well, reminds me of Luigi, that 3D printed his gun among other smart moves but made many silly mistakes that got him caught (like carrying the silencer, the magazine, and other incriminating evidence)

I am 95% convinced he was caught because we live in a surveillance panopticon.

The McDonald's kiosks could very easily be sharing data with other private companies (e.g. Palantir) who the government contracts with. There are so many other companies jumping in on sharing data like this, why would a company like McDonald's care about selling out customer privacy in exchange for a better bottom line for investors?

Re: I'm a developer for a major food delivery app

#213
Most of OP's claims can be supported or refuted by randomized trials.

For example:

> If a driver usually logs on at 10 PM and accepts every garbage $3 order instantly without hesitation, the algo tags them as "High Desperation." Once they are tagged, the system then deliberately stops showing them high-paying orders.

Find lots of drivers. Ask some to log on at 10 PM and accept garbage orders, others to log on at 3 PM and accept garbage orders, others to log on at 3PM and only accept high-paying orders, etc. See what kind of orders they receive after a while.

The drivers you select are biased towards enrolling in trials, but I doubt that's significant. Even if so, the algorithm showing certain drivers different orders, who don't clearly perform "worse" in a way the study could observe, already seems wrong.

EDIT:

> If the algo predicts you are a "high tipper" and you’ll likely drop $10, it offers the driver a measly $2 base pay. If you tip $0, it offers them $8 base pay just to get the food moved.

This is much easier. A single driver can provide strong evidence to support or refute this by showing the base pay and tip for their recent orders (AFAIK all apps show drivers these metrics). Unless someone (even a single person) has done this (on one of the delivery subreddits), there's strong evidence that OP is lying.

Re: I'm a developer for a major food delivery app

#215

Earlier quoted context omitted.

When I choose priority delivery in Uber, I can see the driver go to the store, pick up my order and drive directly to my place. I also see the driver usually have 1-2 stops on the way if I don't select that. If there's enough gap between myself and the restaurant, priority is absolutely a time save. If this is Uber then it's not legitimate.

Or the app shows you a few fake deliveries... If this story is real then there's no reason you can believe what the app shows you.

It would have to do very accurate parallel construction of GPS signal to lie about the driver's location yet correctly predict the arrival time, which cannot be faked.

Re: I'm a developer for a major food delivery app

#216

Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…

> Defense (my field) is very much the same way.

First step here in terms of terminology is to call it "defense" instead of "weapon technology to maim or kill human beings". Having said that, I do believe we need weapon technology to maim and kill human beings.

Re: I'm a developer for a major food delivery app

#217

Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company, including mine. Inside it’s all sprint meetings, KPIs and terminology that are either intentionally or unintentionally designed to keep engineers far from thinking about impact on real people. It’s easy to convince a 25 year old whiz kid to optimize human assets, it’s just l…

It certainly seems to be in the ballpark of things that have been done before :

https://news.ycombinator.com/item?id=42456715 "Nurses whose shitty boss is a shitty app"

Re: I'm a developer for a major food delivery app

#218

If true (I'm not sure), this is kind of economics in action. There's a monopolistic market maker, screwing every last cent out of providers, with enormous power imbalances. The market maker is semi monopolistic, the labour is low-skilled, with little bargaining power and few better options. The "winners" are shareholders of the company and to some extent the end customers (who, other things being equal, would have to…

> There's a monopolistic market maker But there isn't? Doordash and Uber Eats compete nationally. Most cities have a litany of local competitors. And that's before we get to restaurants that handle delivery in house.

You're right of course, there are more companies hiring drivers casually.

For their conditions to improve based on competition for their labour, youd need genuine competition between the companies for the labour and some scarcity of supply. Neither seems present.

Re: I'm a developer for a major food delivery app

#219

Earlier quoted context omitted.

> Believability aside (I do think it’s believable personally) this is pretty much how “evil” (from outsider perspective) is done at every company I used to be in a mobile application team for a bank, where I had genuine meetings with the loans department where it was discussed if we truly wanted to make it easy and obvious to users how they could pay their loans on time (their logic was that those who default and hav…

In my new credit card app I can set if I want to repay 3%, 5% or 100% at the end of the month. If I set it to 100%, I have to pay $2 per month. Banking is already actively hostile against the customer.

By definition, usury/interest based banking is hostile against the customer.

Re: I'm a developer for a major food delivery app

#220
post #80
post #66

I can believe in each fact individually, but altogether (and that the author has exposure to all of that) it feels like just a rage bait. Here are red flags for me: 1. Priority delivery. Thanks to zepbound I order delivery much less, but when I did (doordash/uber eats/grubhub) the priority delivery proposition was not about dispatch but about routing: driver going straight to your house, without any intermediate stop…

I was previously at Uber. I can imagine that the culture at some of these companies is toxic enough that people may openly discuss or even brag about some of these things. There is also a good chance that this person only has 2nd and 3rd hand information and much of the post is only partly true. Re: 100% of tips going to the driver I have heard that many of the services are required to at least pay minimum wage. Let'…

This undoubtedly exists at some level on the macro scale (servers average salary would be higher if they didn't get tips, or they'd be lower quality). Though maybe less where everyone gets paid near minimum wage and servers can't be paid less offset by tips.

But the micro scale? It would be easy to prove, because drivers can see their base pay and tip. OR the app could lie about the tip or merge it with base pay; then it would be slightly harder, but the driver could still prove by asking customers what they tip.

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