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A monopoly ISP refuses to fix upstream infrastructure

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211–220 of 361 posts

Re: A monopoly ISP refuses to fix upstream infrastructure

#212
post #195

Earlier quoted context omitted.

Twitter support escalation worked in the mid 2010s, but basically now the only effective escalation is to send a letter via overnight mail to the CEO office. This has worked for me for major ISPs, cell phone companies, furniture retailers, hell - even the government after some vital records I asked to get duplicates of came unreadable 5 times in a row.

> via overnight mail In the USA, what is this, precisely?

FedEx

Re: A monopoly ISP refuses to fix upstream infrastructure

#213

Earlier quoted context omitted.

The op showed starlink as a comparison. It was one of several 100Mbit options. Comcast is the only service above the 100Mbit level at 1200Mbit advertised .

100Mbit seems fine? I obviously don't have the full picture for what the OP is doing with their line on a day-to-day basis, but, saying that you're entirely out of options when there is an option that is just slower is a little odd (I do get that Starlink is also quite expensive if it is not your only serious choice)

Given that they have multi-minute outages multiple times per day and they're still not switching to one of the 100mbps options, I think it's a safe assumption that they really do need that speed more than the reliability

I'm a heavy user myself and would be perfectly pleased with a symmetric 100/100 connection, but would even rather make due with 20/20 if that meant no regular outages, so I would agree with you but OP's needs seem specific

Re: A monopoly ISP refuses to fix upstream infrastructure

#214
post #173

I am reading this and thinking why does it sound familiar. And then only learned Xfinity means Cable / DOCSIS. Edit: I wish the title could be edited as Cable ISP. It is a common problem with DOCSIS! And has been the case since 1.0 era. DO NOT use Cable if you can. It happens when it is over subscribed, as well as other radio interference. Although common cause is over subscription. You may actually try downgrading y…

[deleted]

Re: A monopoly ISP refuses to fix upstream infrastructure

#215
post #93

Earlier quoted context omitted.

[flagged]

I think this is a lazy criticism that I am _also_ growing tired of. If LLMs are trained on written information, that pattern of speech was present before they got there. It's a good way to add emphasis.

I'll second that, this is extremely annoying and exhausting.

It feels like the slightest occurrence of a less-than-ubiquitous pattern or any word not regularly used by the majority of the population instantly spawns a sleuth of newfound linguists who'll pitch in to explain how this certain marker ought to be proof of AI origin.

This does nothing for the conservation, except helping the claim that AI will erode and dumb down our language become a self-fulfilling prophecy when people start feeling pressured to use the most dumbed down, simplistic and rhetorically bland way of expressing themselves to avoid any "suspicion"

Re: A monopoly ISP refuses to fix upstream infrastructure

#216
post #173

I am reading this and thinking why does it sound familiar. And then only learned Xfinity means Cable / DOCSIS. Edit: I wish the title could be edited as Cable ISP. It is a common problem with DOCSIS! And has been the case since 1.0 era. DO NOT use Cable if you can. It happens when it is over subscribed, as well as other radio interference. Although common cause is over subscription. You may actually try downgrading y…

I had packet loss on my DOCSIS connection for years, on-and-off. The upstream speed would also regularly drop below a megabit. It became a problem for remote work.

I complained regularly, and always had "techs" come out. They would usually claim it was my splitter or my modem. I suggested they go outside and test the line from the street. They'd then confirm the loss was present on the line outside, then escalate it to the "outside guys" (plant or whatever.) It would be fixed for a month or two, then come back.

Eventually I was able to get the HOA to allow fiber into the neighborhood. Cable is NOT reliable.

Re: A monopoly ISP refuses to fix upstream infrastructure

#217
post #17

I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…

ISPs also have different levels of service for different entities, and seem to just barely care about you as a customer. An ISP (like one that starts with the first letter of the alphabet and ends with a common abbreviation for an explosive compound) might not think it’s worth coming out and marking their fiber lines when you call the city’s 811 number to mark utilities before digging for a project, like a fence. If…

It’s AT&T not ATNT. You could have just said it outright, what is the point of the obscurity? It’s not funny if that’s what you were going for.

Re: A monopoly ISP refuses to fix upstream infrastructure

#218
post #209

In the UK we are lucky to have a bit better of the system - Openreach (or Virgin) own the cables, and ISPs pay Openreach to do the transit. IP based not dark fibre unfortunately. That said, most ISPs won’t escalate when there’s an OR problem, or at least take a long time to, and then the OR tech is usually just trained to test the cable coming in and not a lot else. I used to be with Andrew’s and Arnold (run by @revk…

What's an or problem or tech? A web search gives predictably nothing

Openreach. The infrastructure provider

Re: A monopoly ISP refuses to fix upstream infrastructure

#219
post #173

I am reading this and thinking why does it sound familiar. And then only learned Xfinity means Cable / DOCSIS. Edit: I wish the title could be edited as Cable ISP. It is a common problem with DOCSIS! And has been the case since 1.0 era. DO NOT use Cable if you can. It happens when it is over subscribed, as well as other radio interference. Although common cause is over subscription. You may actually try downgrading y…

> mandate electricity and water as well as telephone line as standard. I wonder why we cant mandate Optical Fibre as standard as well

Electricity and water was mandated at the time the government mostly did right by the people and wasn't yet (fully) captured by corporate interests. By the time the internet arrived this was no longer the case.

Re: A monopoly ISP refuses to fix upstream infrastructure

#220
post #209

In the UK we are lucky to have a bit better of the system - Openreach (or Virgin) own the cables, and ISPs pay Openreach to do the transit. IP based not dark fibre unfortunately. That said, most ISPs won’t escalate when there’s an OR problem, or at least take a long time to, and then the OR tech is usually just trained to test the cable coming in and not a lot else. I used to be with Andrew’s and Arnold (run by @revk…

What's an or problem or tech? A web search gives predictably nothing

In the context of UK infrastructure, "OR" is an abbreviation of "Openreach", part of the BT Group that is responsible for the infrastructure from ducts and poles to street cabinets and exchange buildings. It is not an organisation that an end user can access for support and is charged by ISPs to repair, upgrade and install additions to large parts the telecommunications network. It can be difficult to convince one's ISP to have Openreach investigate a physical fault or bottleneck, unless that ISP is the aforementioned Andrews and Arnold who literally implemented automated methods to repeatedly bounce faults back to Openreach when the latter insists on erroneously rejecting faults. Makes for entertaining reading :-)
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