Earlier quoted context omitted.
Similar situation as flights. People complain about lack of space, misc fees etc. But when it comes down to it, people for the most part, still pick the cheapest flight. I think the other factor is a bit of anchoring. I know this impacts me anyways. If there is a "free" alternative, then that's where I'm anchored at. I can watch youtube for free so paying for it seems like a bad deal. Where as there is no free altern…
People pick the cheapest flights because price is a simple number they can understand. How to you qualify the comfort of a seat with 20cm of legroom vs 30cm? Until we have a quality metric for flights that's also a single number we can't.
Strangely, some of my colleagues have 'paid' (work's money, their time) extra to avoid Ryanair, when Ryanair has the only direct connection. This I find strange.
Given the choice, I've long paid a little more if it means an Airbus plane, as I think the cabin is quieter. However, that's rarely shown on flight booking sites.