Earlier quoted context omitted.
Blame the system, not the actors. See a recent HN submission, The Evolution of Trust by Nicky Case: https://ncase.me/trust/ If there's one big takeaway from all of game theory, it's this: What the game is, defines what the players do. Our problem today isn't just that people are losing trust, it's that our environment acts against the evolution of trust. That may seem cynical or naive -- that we're "merely" products…
> we have to define what kind of society we want, predict likely responses, and build systems to manage them. Nailed it. At the end of the day, companies are automatons. It is up to use to update the reward and punishment functions to get the behaviour we desire. Behaviourism 101
It's the idea that individuals and institutions must somehow fix society from the top down or the outside in, which history has shown doesn't work. No one is going to come along and make you be sensitive or intelligent, either you see the predicament we're all in and act, or you rationalize your selfish actions and make them someone else's problem.