Apple needs a major change in the way they do software overall. AI is one concrete manifestation of their issues but it runs much deeper. They still produce great hardware but it's held back by their software. Would love to see them rethink the entire stack from the OS APIs and SDKs, dev tools, WatchOS, to features like extensibility, Shortcuts, and of course, how they leverage AI. At this point, they should probably…
There is always room for improvement, but I never got the feeling they need to drastically change things or start fresh. They just need to squash some of the big bugs IMO.