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Accountability sinks

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211–220 of 316 posts

Re: Accountability sinks

#211
post #138

Earlier quoted context omitted.

And the root of all that? Privatization.

The German mail rail and track operator (Deutsche Bahn) isn't private but 100% state owned (and control sits with the federal government). They wanted to privatize it a couple of decades ago but abandoned it. There is still some hybridization between supposedly it being a business and also a public service left in the law, though.

The actual root is even widely acknowledged: DB has been underfunded for a long time.

Re: Accountability sinks

#212
post #194

Earlier quoted context omitted.

You sure the ~600 companies that the Deutsche Bahn is made up of can be compared to one state-owned entity?

All rolls up into one 100% owner and having a lot of subsidiaries isn't unusual.

I believe they make a good point: making a vertically integrated entity could matter more than just buying most of the shares.

If we are discussing tendencies of "privatized vs public", it's hard to ignore that factor. Public entities that historically worked well weren't just masses of 600 subcontractors.

Re: Accountability sinks

#213
That's a really thought provoking article. And my thinking is this highlights the importance of government consumer protection agency/laws as the protection against that. I.e. when you fly through Europe or use European airlines, there is this EU law that gives you compensation of ~ 600 EUR if your flight is delayed by more than 3 hours or cancelled or whatever. This is a good insurance that no matter what BS is thrown at you at the airport by the company, you will get your compensation. And the process of getting the money is reasonably straightforward. What that gives is a way of avoiding any kind of airline systems, and just leads to the compensation. Also I hope that serves as an actual motivation for the airline to perform reasonably well, because otherwise they'll pay too much in fines. I think we really need this kind of protection laws in order to avoid the situation of chatbot-wall shielding companies from customers.

Re: Accountability sinks

#214
post #133

I've long thought that that is one of the main functions of corporations. There's a reason they're called limited liability. The fact that you can conjure up new companies at a whim makes it easy to shuffle responsibility into an obscure corner. This is a strong reason that corporations should not be considered people. People are long-lived entities with accountability and you can't just create or destroy them at wil…

At a more basic level money eliminates the need for social obligation. There is no expectation of reciprocity or mutual respect. You pay for a product, it is delivered and that is the end of it. Corporations do this within their own internal economy or with partner companies. A cost centre pays an amount of money and delegates responsibility.

Re: Accountability sinks

#215

Earlier quoted context omitted.

All rolls up into one 100% owner and having a lot of subsidiaries isn't unusual.

I believe they make a good point: making a vertically integrated entity could matter more than just buying most of the shares. If we are discussing tendencies of "privatized vs public", it's hard to ignore that factor. Public entities that historically worked well weren't just masses of 600 subcontractors.

But again, that is up to the owners - and the owner is the state. Also, the state didn't buy most of the shares: it had full ownership before and kept it while the legal form changed.

Re: Accountability sinks

#216
post #189
post #39

Earlier quoted context omitted.

That is a problem of organisation size, not so much whether the organisation is private or public.

I dont believe the largest company on planet earth by market cap has the problem as bad as government, even in a smallish country.

I guess you haven’t worked in many large companies. I’m currently working for a large American company, and the waste and inefficiencies there beat most Swedish government agencies I’ve ever have had to deal with.

Re: Accountability sinks

#217
post #133

I've long thought that that is one of the main functions of corporations. There's a reason they're called limited liability. The fact that you can conjure up new companies at a whim makes it easy to shuffle responsibility into an obscure corner. This is a strong reason that corporations should not be considered people. People are long-lived entities with accountability and you can't just create or destroy them at wil…

> People are long-lived entities with accountability and you can't just create or destroy them at will.

This notion is currently being contested

Re: Accountability sinks

#218

Earlier quoted context omitted.

Germany is the only country in which I’ve had 112 (emergency services) hang up on me because they couldn’t speak English. It’s worse than France in this regard.

Yes, but it’s still fine to have a customer service only answering in the official language. The chance are high that a random German speaks english so you’ll probably be good but if that’s not the case, blaming the company seems unfair to me.

>The chance are high that a random German speaks english so you’ll probably be good

What does high mean in this context? I experienced what I would call the inverse Danish maneuver, the German obviously understand English because they often answered our English questions correctly - In German.

In Denmark if a Dane understands what you said in Danish but you have a definite accent they will often answer your question in English.

Maybe Germanic cultures are geared towards the rude.

Re: Accountability sinks

#219
post #122
post #64

I remember experiencing this in one of the German airports/airlines and having that exact thought. It was this fully automated airport, where the checkin is self serviced and you only interact with computers. Eventually, when I inserted my boarding pass I had a printed piece of paper back that said that they had to change my seat from aisle to midseat I then tried to find someone to talk to the entire way, but comput…

At this point everyone needs to get in the habit of using small claims court. You can often do it online in a few minutes these days. Make a good faith effort to get your problem addressed, and record the fact that you've done so to use in your hearing if it gets that far. Then just file the claim. Generally they fold immediately, and this way you incentivize actual customer service in the only language they understa…

>At this point everyone needs to get in the habit of using small claims court. You can often do it online in a few minutes these days.

what country is this "small claims court" in? And are you sure this country's small claims works the way your country does?

Re: Accountability sinks

#220
The future iterations of this are purely terrifying. This is so elegantly demonstrated by the Oscar Nominated short film “Please Hold” from 2022. Picked up by mistake by a roving police drone, a young man is incarcerated autonomously and has no way of release outside of money or time.

https://m.imdb.com/title/tt11383280/?lang=en&ref_=ext_shr_ln...

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