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How to get stuff repaired when the manufacturer don't wanna: take 'em to court

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Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#211

Post by [deleted] »

Y_Y wrote: post #154
BiteCode_dev wrote: post #133

Earlier quoted context omitted.

The US, the UE and China have wildly different approaches to many important topics, and the fact they are all affecting the entire world has the tendency to break political stale matches and balance things out. It shows that diversity is a good thing, you end up having to compromise no matter how rightful you feel.

I'm often guilty of missing mistakes in my own posts, but as a PSA: please proofread your posts, especially if using prediction on a phone. You can edit your post if you do so soon after posting, and sometimes the meaning isn't lost (stale matches -> stalemates) but other times it (subjectively) is. For example I don't know what "rightful" should be here.

[deleted]

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#212

Post by catapart »

Terretta wrote: post #210
dfxm12 wrote: post #207

I went around and around in circles with the Electrolux call centre worker. "So you think an oven should only last for two years?" To what end? Annoy the people who are responsible for your predicament. Don't take it out on call center workers.

> To what end? The more time you spend with the call center, the more it costs the parent company. They don't like long calls. If your call lasts long enough, it will get reviewed by a manager. Your class of complaint will end up on a tally. Enough of these, and someone does something.

Exactly. Squeaky wheel gets the grease.

If it were my business, I wouldn't make shitty decisions and then force an army of phone operators to run my customers around so that no customer could ever have an effect on my company, while only offering up the customer service reps as any kind of interface with the company.

You want me not to bother the customer service reps? Give me a different way to interact with the company. But I'm not going to pity anyone who stays at that job (I did my time in customer service; I have the wherewithall to leave every emotion from one call with that caller). Reps should understand that the actual description of the job they are signing up for is "repeat talking points until the customer hangs up and weather their anger, until that point. if within your approved talking points - help with their problem".

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#215

Post by bluefirebrand »

AnthonyMouse wrote: post #159
BiteCode_dev wrote: post #133

Earlier quoted context omitted.

The US, the UE and China have wildly different approaches to many important topics, and the fact they are all affecting the entire world has the tendency to break political stale matches and balance things out. It shows that diversity is a good thing, you end up having to compromise no matter how rightful you feel.

The problem is people keep trying to stamp the diversity out. The model in the US is nominally to have few regulations limited to things like enforcing contracts and antitrust laws and pricing major externalities, then leave the rest of it to free market competition. That isn't compatible with a model where regulators are trying to run the economy, because then the regulators get captured by industry and thwart rathe…

> The problem is people keep trying to stamp the diversity out.

I'm very cynical about this "diversity is our strength" stuff

In my opinion the problem is that society has been working hard to reduce "diversity" to mean different skin colors, genitals or sexual preferences, with a sprinkling of different cuisine. What most people refer to as diversity is very superficial

Diversity of ideas, diversity of politics, diversity of beliefs are still not very popular

The idea seems to be that the superficial diversity automatically produces the meaningful diversity, but I don't think that is true

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#216

Post by [deleted] »

greekanalyst wrote: post #121

The EU gets a lot of heat for many things (and rightfully so), but this is an area where it is actually doing wonders in favor of consumers. Here is the directive adopted by the EU Council to promote the repair of broken or defective goods, also known as the right-to-repair (or R2R) directive: " The directive adopted today enshrines a new right for consumers: the right to have defective products repaired in an easier…

[deleted]

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#217

Post by jvm___ »

I bought a cool wifi, internet connected picture frame from a thrift store. It had someone else's pictures on it, so I went into the menu and selected "Factory Reset"

After that it never booted past the setup pages with a "unable to get token" message. I messaged the company who was very responsive but the end result was that they said it was unfixable and to return it to the store.

It was only $8, but I was looking forward to a wifi connected picture frame.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#218

Post by throwaway173738 »

kevingadd wrote: post #124
throwaway2037 wrote: post #108

Earlier quoted context omitted.

When I lived in Hongkong, my oven failed after less than 10 years. When my landlord came to replace it, he told me that it was common due to the extreme humidity that eventually ruins the circuit boards. I'm still a bit skeptical of that explanation -- but he has probably replaced more "white goods" (refrig, oven, etc.) that I will in a lifetime. Weirdly, my washing machine by Bosch was tough as nails and never had a…

The washing machine was probably sealed much better against humidity since it would be in proximity to water all the time.

Yeah in my experience the boards in a washing machine are conformally coated which makes it a real treat to replace a relay on the control board.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#219

Post by tomcam »

elzbardico wrote: post #209
AnthonyMouse wrote: post #167

Earlier quoted context omitted.

This sounds like classic corporate bamboozlery. Find some real trade off that actually exists and then exaggerate its importance or pretend that no other solutions can be found when in fact they don't want solutions because the problem is profitable. Undoubtedly there are some alternate materials you could make a light bulb out of that present a trade off between longevity and efficiency. But there will also be mater…

I call this the "Prager-U law": For every issue created by cartels or monopolies, there will be at least one "Akschually..." competitive explanation from libertarians that will either give a completely benign explanation of why this is actually good for your or blame the government/regulations for the issue. Those explanations will become memes and every single time the subject is discussed they will be brandished by…

PragerU isn’t libertarian. This indicates you don’t understand their biases. The “Akschually” snark indicates both that you don’t observe HN guidelines and that you are not arguing in good faith.

From https://news.ycombinator.com/newsguidelines.html:

    Be kind. Don't be snarky. Converse curiously; don't cross-examine. Edit out swipes.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#220

Post by stronglikedan »

zbrozek wrote: post #202

I have a Rainforest Automation Eagle 200 radio box that pairs with a PG&E meter to enable real time data egress. The onboard software is brittle and the device fails to boot up completely, though it is responsive to local network requests. Rainforest Automation is uninterested in debugging it and is offering only a discount on replacement hardware. But this is likely a software problem (I suspect failed certificate r…

I would presume it's not retroactive, and would only apply to devices sold after the law went into effect. And perhaps only even devices manufactured before then.
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