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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#211

Post by javajosh »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

>smells like a class action suit

You (and others like you) need to meticulously record and assess the financial damage the lockout does to you.

Re: Apple users are being locked out of their Apple IDs with no explanation

#212

Post by johndunne »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

This happened to me yesterday although I was able to quickly unlock my account on my MacBook pro. I spent a while making sure it wasn't an attempt by a backdoor to access my password. Felt very suspicious!

Re: Apple users are being locked out of their Apple IDs with no explanation

#213

Post by yayr »

cqqxo4zV46cp wrote: post #149
yayr wrote: post #110

Earlier quoted context omitted.

The effort is actually minimal. Just export the passwords occasionally and save it in an encrypted file. 30 seconds The issue is rather, that most people rely on these convenient services 100% and dont (want to) think about what happens in a bad case scenario.

“Save in an encrypted file”? Christ. We really need to draw a HUGE line between “hacker news user solutions” and “things that are practical for actual people to do”.

I agree, that there is no obvious solution by just enabling a setting... But no matter what tool you use for it, that is what needs to be done. It is quite simple for example if you use Macpass or Cryptomator on a Mac.

Re: Apple users are being locked out of their Apple IDs with no explanation

#214

Post by heyoni »

switch007 wrote: post #156

I'm so glad I recently made the decision to leave the Apple ecosystem. I'm fed up paying a large premium for a lot of expensive marketing. Apple HomeKit has completely busted for me. I've done hard resets of all TVs + HomePods 4 times, tried 5GHz and 2.2GHz....no difference. It's Apple's problem - clearly with either their latest OS versions and/or their cloud. I just had to replace a TV remote that didn't even last…

Sometimes HomeKit will pick the lowest power device to be the hub causing everything to stop working. The only fix is to find out which device that is and power cycle it.

Re: Apple users are being locked out of their Apple IDs with no explanation

#215

Post by everforward »

javajosh wrote: post #211
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

>smells like a class action suit You (and others like you) need to meticulously record and assess the financial damage the lockout does to you.

Do I bill them for my time hourly, or as a cost plus project?

Re: Apple users are being locked out of their Apple IDs with no explanation

#216

Post by heyoni »

chrisjj wrote: post #183
dijit wrote: post #113

could be somewhat related, last week I had a successful login for my Apple ID from a location I didn't recognise (somewhere in central asia). I noticed because I got a prompt on my phone, which requested I allow (or disallow) the access. Since I'm pretty good about password hygiene and security, I of course changed my password immediately and force-signed out all my devices. That being said: if someone has a password…

> if someone has a password list and is using a bot to scan them all; Apple will of course lock-out sign-in attempts. Of course?? That would be insane. Password-guessing bots are all over the place. Apple should not allow them to cause lockouts.

I wonder if there’s a new leak out there with actually recent passwords we just haven’t heard of yet. If Apple got their hands on it and confirmed a significant number of passwords were active then taking drastic measures is their only option.

Re: Apple users are being locked out of their Apple IDs with no explanation

#217

Post by layer8 »

chrisjj wrote: post #178
stavros wrote: post #106

Earlier quoted context omitted.

Fastmail is the best email provider in its own right, plus it's not Apple or Google. Their support is extremely responsive, even in technical matters.

FM support is indeed excellent. But FM service has issues e.g. search faults which mean labels may bring up different results on a different day.

All mail synced locally with local search is still best.

Re: Apple users are being locked out of their Apple IDs with no explanation

#218

Post by anecdotendum »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Bought a brand new MacBook last year and set up a fresh iCloud account to go with it. Problem was for the First and Last Name I entered some variant of Unknown User / Unknown Account (for privacy..) and chose a username “user.mailbox.unknown@icloud.com”. Everything was fine but 24 hours later, I could no longer sign into the account. It was saying my password was incorrect! I was 100% sure this password was right so wtf? In a panic, try to remove the account from my brand new device and can’t! You have to sign in normally to remove an account in settings. Obviously I called Apple support and a high quality American sounding woman took my call. She said my account appeared like it had been deleted, like when a user deletes their own account. She placed me on hold and found out what’s going on. Apparently “engineering” had my account DELETED. My only guess is they didn’t like my user name / mailbox name and suspected I was a fake person. Anyways the lady was able to get my account temporarily reinstated right there on the spot and I was able to login and delete that toxic account off my Mac. I made a new account and everything’s working fine. Needless to say I was very impressed with how they handled my situation, within 20 mins no less.

Re: Apple users are being locked out of their Apple IDs with no explanation

#219

Post by dsego »

n8henrie wrote: post #205
dsego wrote: post #42

The thing that scared me recently was two updates that gave me new encryption keys. At first I trusted apple and wrote down the new key. But I became suspicious after the second update and checked online. It seems like it's happening to others, so I used the recommended command-line tool to verify my new encryption key and it didn't verify. Apparently it works after disabling and enabling encryption, but I'm just kee…

Sorry, can you give a few more details? Are you talking about FileVault encryption on your Mac? Or the newish iMessage encryption? And what command line tool are you referencing?

Oh sorry, I would edit the comment but it's locked, I realize now it's not that clear. This is about FileVault encryption on Mac and the recovery key. I think the command was `fdesetup validaterecovery`.

Re: Apple users are being locked out of their Apple IDs with no explanation

#220

Post by layer8 »

mdavidn wrote: post #44
cjk2 wrote: post #32

Earlier quoted context omitted.

The only thing you need to own is your primary email address and as long as that’s on a domain you own then you can move it. That’s about the only independence there is these days. If you use @icloud.com or @gmail.com for everything then you’re screwed. You have to depend on someone somewhere. Just make that dependency less of an issue should anything show stopping happen. Personally I’d like to see some legislation…

I think vbezhenar's point was simply that the recovery e-mail at a registrar should not depend on a domain managed by that same registrar. The registrar can update MX records.

You can have two domains at two different registrars, each hosting the recovery mail address of the other.
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