Posthog is closing their Slack community in favor of forum

Post by cqqxo4zV46cp » Mon, Jan 15, 2024, 9:15 PM UTC

lenkite wrote: post #193

pronik wrote: post #157

Earlier quoted context omitted.

The new Slack UI is atrocious, especially with many workspaces. It's a screen for screen copy of Microsoft's Teams and I wish I was exaggerating!

I wish they would just leave the UI alone. Who asked them to change it ? None of their users for sure. They can pay the UI cool kids to make a "Slack Hipsters" edition that can have all the jazzy shit for folks who like to waste their time while corporate and power users can stick to what works.

Post by altairprime » Mon, Jan 15, 2024, 10:18 PM UTC

nottorp wrote: post #196

altairprime wrote: post #156

Earlier quoted context omitted.

It could make sense, at the time, if your support staff were on Slack, and you had high hopes for community engagement, and Slack offered discounts to get you hooked.

> you had high hopes for community engagement If you have high hopes for engagement instead of offering a product people want to buy, you deserve your fate :)

Post by antifa » Tue, Jan 16, 2024, 1:16 AM UTC

Cthulhu_ wrote: post #97

sublinear wrote: post #9

From the article: > Rather than using an off-the-shelf forum platform, like vBulletin or phpBB, we decided to create our own forum using Strapi as a headless CMS. Wanted to leave a link here for the impatient https://strapi.io/

Why would they create their own? That just feels like wasted resources, given that forum software is a solved platform.

Post by u801e » Tue, Jan 16, 2024, 4:03 AM UTC

illiac786 wrote: post #191

Doxin wrote: post #187

Earlier quoted context omitted.

> people aren’t going to go out of their way to setup “bouncers” to keep up with conversation that happens when they’re not online As an avid IRC user, Nor am I. My favorite thing about IRC is that there's no expectation you "keep up" on conversations that happen when you're not there. Hell, my client barely even keeps track of notifications. The tab for a channel will color red if someone mentions my name, but that…

IRC simply a different use case than a forum. I think both are useful and I don’t see a reason why a company couldn’t have IRC and a forum, there’s no contradiction and the overlap is small. Forum are very useful for example for use cases where the topic is extremely specific and you throw out a post “who else does this and have this issue?” and hope someone will find your post through internet search and the more pe…

Post by julianlam » Tue, Jan 16, 2024, 5:18 AM UTC

mathgladiator wrote: post #177

philipwhiuk wrote: post #94

It seems insane that the right choice for PostHog is to build (using a CMS) and then self-host their own forum. Surely there's a Discourse or similar that provides a hosted forum solution equivalent to Slack?

Why is it insane? I'm thinking of hiring an intern to build a forum for my saas using my platform. I can have fantastic integration and make it open source to educate on my platform.