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Stripe has decided to nuke my entire business

news.ycombinator.com

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Re: Stripe has decided to nuke my entire business

#211

Post by JohnFen »

mikece wrote: post #125
iLoveOncall wrote: post #85

Earlier quoted context omitted.

Never. In 20+ years of using Internet I have never been banned unduly from any service. I have seen way to many stories about people claiming to have been banned for no reasons from services (online video games are a popular one) before it is revealed the ban was 100% legitimate, to take any new story like this at face value.

I was banned by PayPal once because I didn't sign up with an SSN or EIN and proceeded to make enough to trigger a review because they couldn't file a proper 1099-K on me. This was an oversight on my part and I offered to correct the situation by submitting any documentation they needed -- photo ID, SSN, prior year tax returns to PROVE that I was paying tax on the revenue coming from PayPal, the new LLC and EIN I had…

But at least you knew why you got banned!

Re: Stripe has decided to nuke my entire business

#212

Post by rchaud »

orionint wrote: post #121

Used to work for a “high risk” payment processor, we inherited tons of accounts that were terminated by Stripe, Square, and PayPal. Here’s one small bit of inside info that may help the newer businesses out there: Most real payment processors (e.g. banks, merchant services companies) “underwrite” a company BEFORE allowing them to process. Underwriting means they look over the business model, financials, etc and make…

> a lot of experience seems to show that Stripe, Square and PayPal operate differently: they light up ANYONE, and then only underwrite when the account hits a critical threshold of revenue.

Sounds similar to how subprime lenders doled out the mortgages without any due diligence. They skimmed their bit off the top in transaction commissions, but later dumped them before they became a compliance hassle.

Re: Stripe has decided to nuke my entire business

#213

Post by hinkley »

brightball wrote: post #167
BiteCode_dev wrote: post #159

Earlier quoted context omitted.

And if ChargeBee bans you, you are still dead because that's a single point of failure. No, you should have several payment processors, and rotate them regularly to check they work.

Under ChargeBee's terms, they must provide you with your data for up to 120 days following any termination. So there's that at least. > 7.2.3. Data Export Following termination or expiration of a Subscription, We will retain that Account’s Service Data for one hundred twenty (120) days from such date of termination or expiration (“Data Retention Period”). I mean, ideally we need an open source PCI compliant equivalen…

SLAs only entitle you to a refund, not compensation for lost income. If you’re not making at least four times as much off a service as you pay for it, you really need to think about why you use that service.

Power can go out. Promises from the power company don’t fix that. Only backup power does.

Re: Stripe has decided to nuke my entire business

#214

Post by canadiantim »

symfrog wrote: post #185
brightball wrote: post #131

Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…

This is one of the reasons that I usually use https://killbill.io/

Have you tried or considered lago? (getlago.com) I haven't heard of killbill, so will definitely look into them. Love that they're open-source as well and seems like they've been at it a long while.

Re: Stripe has decided to nuke my entire business

#215

Post by wswope »

55555 wrote: post #66
edwinwee wrote: post #31

I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?

You’re a nice guy to try and solve OP’s problem. But OP’s problem isn’t really the problem. The problem is that OP’s problem is reposted here weekly by someone new and they have to pray that you or someone else use backchannels to solve their hellish issue. There’s a meta-problem. Can you just dig into that problem instead? Then you won’t have to dig into these sub-problems once a week.

No post body was provided.

Re: Stripe has decided to nuke my entire business

#216

Post by manquer »

brightball wrote: post #131

Stuff like this is why I think a business should have a system that abstracts away the payment processor. I use Stripe for invoices, but I can easily send an invoice through another platform if needed. For processing transactions on the web, I would always lean toward using a service like ChargeBee that allows me to setup multiple payment gateways. Getting off the ground quickly is one thing, but the moment that you…

You still have a Single Point of Failure. ChargeBee could shut you down too.

You are right that redundancy is important, but redundancy either in cloud vendors , payment processors or even high availability of your app takes time and effort with no immediate ROI as apposed to buliding features , better customer service.

When running a small business you always take lot of risks by cutting short processes large organisations will have. Judging which ones to take and which to mitigate is a not a easy skill, many times people get it wrong .

Re: Stripe has decided to nuke my entire business

#218

Post by tmpz22 »

Just a reminder while this may seem like a Good vs. Evil clash between OP and Stripe we will never have all the facts. OP does not enumerate their business model or go into details about their customers and transactions. Stripe absolutely should not share internal customer information.

While we may see Stripe chime in the thread, and make summary judgements, we will almost surely not have total visibility (and thus closure) in this case.

Re: Stripe has decided to nuke my entire business

#220

Post by i_am_jl »

layer8 wrote: post #202
awinter-py wrote: post #149

Earlier quoted context omitted.

seriously you should write this as a blog (or if you are trying to be pseud, let me interview you and I'll write it) if this is SOP it's important information

I’m curious what benefit you think publishing the comment as a blog post would provide over the existent HN comment (which also has its own URL: https://news.ycombinator.com/item?id=32855106 ). Possibly better SEO?

I don't think it's unreasonable to think that a blog post has an easier time gaining traction than a HN comment outside of HN users.
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