I made the mistake of buying Eufy camera and the app is basically an sales channel spamming you with ads on every occasion. If you contact support and complain about it they will disable popus for you but the app is still full of spam and animated icons inviting you to buy something.
They clearly have zero respect for customers.
I only care about the helpful notifications, not the promotional ones
211–220 of 366 posts
Re: I only care about the helpful notifications, not the promotional ones
#212I always relish in uninstalling apps when this happens but I hope they have stats somewhere that show: "oh, we sent this annoying marketing notification and an uninstall happens", and I hope some analyst is finding that pattern in their data and telling people about it. But I have to assume the answer is, 'probably not', given that nothing seems to change.
When this happens I also make a point of leaving an appropriate review, not only as a more reliable method of closing the feedback loop but to provide a warning to other potential victims.
Re: I only care about the helpful notifications, not the promotional ones
#213My rule is: if I get a single notification that I find useless, I'll immediately disable that notification channel (I'm on Android; I'm not sure if iOS has a concept of channel-specific settings) for that app. Even if the channel can include useful notifications, as the article discusses. If the app doesn't bother to categorize its notifications into channels at all, I turn off its notifications entirely, and I won't…
Same, I don’t have time to dork with notifications I don’t need.
Once I get a bad notification I have no faith in an apps willingness to do what I want.
Re: I only care about the helpful notifications, not the promotional ones
#214In email land, the terms for helpful vs promotional are "transactional email" for the helpful stuff (e.g., https://mailchimp.com/help/about-transactional-email/ ) and "marketing email" for the promotional ones. There are channels to report abuse if it's bad, not to mention just leaving reviews and mentioning why.
I'm sad that phone notifications aren't in the same category of governance as email. The promotional vs transactional requirement could be used to good effect here with opt out and CAN-SPAM legislation.
Re: I only care about the helpful notifications, not the promotional ones
#215Earlier quoted context omitted.
One strike and you're out rule works perfectly fine for me. If they think they can abuse my attention with stuff like this, I immediately uninstall and go on with my life.
I've been struggling with the Uber app and Uber Eats who has been sending me ads which I found no way to disable. My problem is that I do want notifications for when my driver has arrived.
That's like the whole point of this article....
Re: I only care about the helpful notifications, not the promotional ones
#216Earlier quoted context omitted.
I've spent plenty of time working on GDPR compliance in EU and I can directly tell you there's nothing in GDPR that would say anything like that. GDPR talks about data collection and says nothing about having your own business spam you with advertisement (as long as they don't collect data outside their GDPR restrictions).
> Consent is presumed not to be freely given if it does not allow separate consent to be given to different personal data processing operations despite it being appropriate in the individual case [...] https://gdpr-info.eu/recitals/no-43/
I don’t see what this says about notifications
Re: I only care about the helpful notifications, not the promotional ones
#217Earlier quoted context omitted.
I've been struggling with the Uber app and Uber Eats who has been sending me ads which I found no way to disable. My problem is that I do want notifications for when my driver has arrived.
That's exactly why I stopped using Uber. It was annoying to not get notification when drivers arrive, but there's no way I'm giving them free access to make my pocket vibrate all day long.
If you turn off notifications they will use text messages to contact you. I’ve never gotten a spam text message from them, which makes some sense as they’re more regulated than push notifications.
Re: I only care about the helpful notifications, not the promotional ones
#218Earlier quoted context omitted.
I've been struggling with the Uber app and Uber Eats who has been sending me ads which I found no way to disable. My problem is that I do want notifications for when my driver has arrived.
That's exactly why I stopped using Uber. It was annoying to not get notification when drivers arrive, but there's no way I'm giving them free access to make my pocket vibrate all day long.
same rule, and also why uber eats got uninstalled
Re: I only care about the helpful notifications, not the promotional ones
#219Earlier quoted context omitted.
Useless notifications is a super dangerous game to play, since one lame "McDonalds has 25% off" *cough: Uber Eats* results in notifications being turned off and poorer outcomes for all parties from that moment on.
They are relying on 90% of people not knowing how to get to the notification settings. It's not dangerous, it's A/B tested...
guess im in the 10% of customers they lost. i know how to change settings but still easier to uninstall.
Re: I only care about the helpful notifications, not the promotional ones
#220I have a somewhat similar gripe about apps, which has some recent implications: there seems to be some school of thought for engagement, which suggests that something that's not used at least weekly is useless. For this reason Google started automatically removing permissions from apps I didn't use for some time and it's also suggested I could delete them "to save space" which is frankly quite stupid -- I have quite a lot of apps which I only intend to use when needed, but I need them installed and ready. A perfect example are emergency apps -- I do not intend for my car to break down every couple of weeks, but when it does, I need the emergency services app. I don't want to open the desaster warning app consciously, but I want it to warn me when something happens, be it today or in three years. Don't judge the app by its daily usage time please.