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Our app was banned because the button says “Report User” and not just “Report”

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Re: Our app was banned because the button says “Report User” and not just “Report”

#211

Post by ryan29 »

house9-2 wrote: post #126
ryan29 wrote: post #82

Earlier quoted context omitted.

Another good example of an awful implementation can be seen in Google Workspace. Sometimes the crappy ML algorithms will generate a false positive and suspend an account for a suspicious login. Fine. I get it. It’s hard to do at scale and nothing’s perfect. The thing I’d like to have Google explain to me is why they think it’s a good idea to bounce incoming mail for a user that’s been auto-suspended by an algorithm.…

Same thing happened to me yesterday, I had to switch my MX records over to fastmail as that was easier than trying to figure out how to resolve the issue with Google directly. I had been forwarding all of my email from my domain to my personal Gmail (the irony) so haven't lost anything except a Sundays worth of incoming emails which bounced. In my case I was still using a free account for my custom domain, grandfathe…

Was it your admin account that got locked? That's a big fear of mine. If so, did you have any of the account recovery options set up? Ex: 2FA, phone number, recovery email, etc.?

IMHO a lot of account "security" is intentionally made to be overly aggressive so tech companies can lock your account and verify your ID / get your phone number. If you're using anything for business the only option is to diligently set up all the recovery options that are available, even though that means giving them a ton of personal information.

Re: Our app was banned because the button says “Report User” and not just “Report”

#212

Post by LorenPechtel »

andreynering wrote: post #94
Dissley wrote: post #81

After reading this, I think Signal is also violating this policy. I was not able to find a way to report messages or users. In comparison on WhatsApp I can report a user or group and the "most recent messages" will be forwarded to moderation. I think it is kind of strange that even a private messenger needs to implement a report system for messages.

> In comparison on WhatsApp I can report a user or group and the "most recent messages" will be forwarded to moderation. Really? So if a random person decide to report me, plain text uncrypted messages will be sent to WhatsApp? Even if this does not happen regularly, this means that WhatsApp have means to read my messages, which is scary enough.

No. It means the person making the report has the ability to read the message. Of course they do, otherwise it would be completely useless. You can't stop the recipient from doing something you don't want with the message you send them.

Re: Our app was banned because the button says “Report User” and not just “Report”

#214

Post by hnick »

JimDabell wrote: post #95
hnick wrote: post #86

Earlier quoted context omitted.

It's rife in the industry. The drama this week is that my wife can't log in to Facebook because their code generator just doesn't work. The number in the app shows up, she types it, but she can't log in because apparently it's just wrong. Due to their marvelous design, you need a personal account to run an advertising account for your place of work. Luckily she hasn't been logged out on her work laptop yet or she cou…

If you haven’t already, check the time / date / timezone on the device that is generating the codes. Facebook uses TOTP for this, which is time-based. If the time on your device is wrong, the codes will be wrong. I would expect this problem to pop up more frequently this time of year due to errors relating to daylight saving time.

It's the FB app on a new iPhone, set to Sydney where we live. There are no DST options I assume "it just works" covers all that.

There is an option to resync inside the FB app, which refreshes and... doesn't change a thing.

Your advice is appareciated though and I'll keep it in mind for the future.

Back to my original comment though. Want support? Maybe you will go to https://www.facebook.com/business/help and read the part that says "Find answers or contact support" and click the button.

This brings up an overlay with the usual SaaS buffet of simple answers for simple questions and not too much else. Click on one, don't find your answer, but wait! There is a message under it!

"Need more help? Contact support."

Yet no link. No button. Just dead text.

This is how multi-billion dollar companies operate in the 21st century.

Re: Our app was banned because the button says “Report User” and not just “Report”

#215

Post by mrkstu »

adamcstephens wrote: post #68
Joeri wrote: post #39

Earlier quoted context omitted.

You do have a recourse, same as with any other business: you can always take them to court.

Unless they force binding arbitration in their terms. This is quite common and precludes you from going to court.

They're not even getting arbitration now- a professional arbitrator would likely find in their favor, at least as far as monies owed.

Re: Our app was banned because the button says “Report User” and not just “Report”

#216

Post by swiley »

zepto wrote: post #199
jedberg wrote: post #197

Earlier quoted context omitted.

Notifications is the big one. Only way to push a notification to a user on iOS is to have an app (even through Safari on desktop supports notifications).

Web notifications aren’t power efficient the way APNS notifications are. That’s why it’s easy to build support for it on Desktop safari but not iOS. I except they’ll support Web notifications on iOS once the technology is mature enough to meet the power budget.

web notifications work exactly the same way APNS do. If OS vendors are reasonable and expose the APIs needed to use them efficently that is.

Re: Our app was banned because the button says “Report User” and not just “Report”

#217

Post by swiley »

euph0ria wrote: post #141
derekp7 wrote: post #130

Earlier quoted context omitted.

That brings up a question I've had -- so many web sites seem to work better as an app. Is that because app development is easier, or is there some things that you can do with an app that you can't do through web standards? Specifically what types of items can't be [easily] done as a web app but are easy as a smartphone app?

Push notifications. One of the primary reasons why companies haven't switched to PWA for simple apps.

I would rather just get an email at this point.

Re: Our app was banned because the button says “Report User” and not just “Report”

#218

Post by bcrl »

msandford wrote: post #181
jrochkind1 wrote: post #179

Earlier quoted context omitted.

All my reading said that the decisions ERCOT made during the weather event were all very competent. They kept the grid from collapsing, which was their job. The fact that extensive load shedding and brownouts etc needed to happen was not a result of decisions made during the weather event, but lack of infrastructure investment over decades (that may or may not have been under the control of ERCOT, rather than the leg…

> All my reading said that the decisions ERCOT made during the weather event were all very competent. They kept the grid from collapsing, which was their job. I respectfully disagree. Demand might have been twice what supply was, but the way the load shedding was done wasn't smart at all. The rolling blackouts were done on a roughly 18-48 hour basis, i.e. if you lost power you probably lost it for at least 18 hours a…

ERCOT failed to adjust pricing appropriately after the initial emergency, which allowed energy producers to milk the situation for billions of dollars more than is fair or reasonable. It's not like their input costs went up by billions of dollars that required compensation.

Re: Our app was banned because the button says “Report User” and not just “Report”

#219

Post by jimmydorry »

tremon wrote: post #135
jonathanlydall wrote: post #32

For those not from South Africa, this app is primarily for people to be able to get notifications or look up when their area will be affected by a "planned power outage", or as Eskom (our state owned power utility) refers to it, "load shedding". "Load shedding" is enacted whenever they have a power production capacity issue where different areas take turns without power so as to not let the power grid collapse. This…

Load shedding is the correct technical term for it. It's not just a South African thing either, industrial consumers in Europe have the same stipulation in their power contracts: in case of emergency, the power company (network operator) may choose to suspend power delivery to protect the grid. However, in the EU this 1) isn't a regular occurrence, and 2) the grid has a tiered system for load shedding. I can't find a…

The better technical term for what South Africa has is rolling black-outs that increase in frequency (and ultimately duration) depending on the amount of load that needs to be shed.

South Africa also has actual load shedding, where industrial customers are asked then forced to reduce usage, but the black-outs are entirely different. They are region-by-region complete loss of power for all but the hospitals (but often take out hospitals and emergency services too).

Compounding this issue, the grid is not designed to be switched on and off frequently. While there is a set schedule for the rolling blackouts, transformers and other equipment will blow under the sudden loads, meaning your regional blackout may last a lot longer than planned. You may also get blackouts sooner or completely out of schedule for region, for which no explanation is given.

Re: Our app was banned because the button says “Report User” and not just “Report”

#220

Post by jimmydorry »

igitur wrote: post #156
mhuffman wrote: post #71

Earlier quoted context omitted.

This sounds like a nightmare! Eskom seems to have been around for a long time, but this problem seems to have kicked in a little over a decade ago. Did something recently happen to Eskom to make them incompetent?

It's two-sided. Apartheid South Africa's government focused on providing electricity mostly for the white minority, which it did well, but the majority of South African, especially in the rural regions, lived with no or unreliable power supply. Post 1994, with removal of sanctions, the economy opened up. There was a lot of international investment in South Africa. The economy grew strongly and the demand for electric…

I think you are missing the most important part. Even after Apartheid, the existing utilities provided for the entire population. However, there has not been any new generation capacity since 1994. Instead, the maximum generation capacity has shrunk year on year as boilers and other key parts of the power plants fail and aren't replaced.
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