Earlier quoted context omitted.
This drives me nuts. Im operating under the assumption of a linear distribution. 4/5 still means in the 80th percentile. It’s better than average. 3/5 is “not amazing, not bad, what I would expect, an utterly normal experience”. In some platforms I am happy with everything, leaving a 4, getting the follow up question “what went wrong?” Nothing went wrong, they still exceeded expectations but I reserve my 5s for those…
Why not adjust your ratings to fit the prevailing perception? Presumably the reason you're leaving reviews is not for yourself, but to help others, be it the business or future customers. To that end, it seems an adjustment is in order.
The scale he uses makes sense and honestly due to the boatloads of useless (or fake) reviews i'm much more likely to take anything below 5 seriously or look at em quicker because it's there that I expect people that properly point out how it was good but what could be better at like a 4 (perfection is rare) and how the service or product failed them at like a 1 or 2. (Tho I take into account that there's always shitheads and karens)