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How I Collected a Debt from an Unscrupulous Merchant

mtlynch.io

211–220 of 270 posts

Re: How I Collected a Debt from an Unscrupulous Merchant

#211

Earlier quoted context omitted.

> cops are extremely respectful I'm glad you've had only positive experiences with the police, but this is a hell of a take in 2020.

The majority of cops outside of major metro areas aren't entirely shitheads. Half the time they're just traffic cops.

Congratulations on interviewing a majority of non urban cops. When can we expect a comprehensive write up on your findings?

Re: How I Collected a Debt from an Unscrupulous Merchant

#212
post #202

Geez. This article was hard to follow but... it sounds like the merchant is really screwing up. My SaaS business gets most of our users via an affiliate program, and many years ago I worked in porn where nearly all of our users from an affiliate program. The #1 rule of affiliate programs is to treat affiliates like royalty. Or more accurately - business partners. Be clear about what you offer, be generous, and always…

Do you use any of this affiliate 3rd party software yourself or did you roll your own solution? I'd like to make an affiliate sales program for my SaaS too, but it's hard to figure out where to start. I don't want to invest a lot of time integrating with X if nobody uses X, but I also don't want to invest a lot of time in rolling my own if everyone expects you to be using X.

Hey! I just went through the exact same thing for https://Sunboxlabs.com - shareasale et al have high up-fronts or monthlies and their own integration cost. I know people are gonna tell me it’s not worth half a day of engineering/debugging, but this is what I did for a roll-your-own affiliate mvp: write a ten line script to check the search params and set them as local storage or cookie. On checkout pass that cookie through to PayPal. Done!

Obviously I’m not getting the exposure of shareasale, impact, etc from being on their platform, but I can still sign up for them once I’ve validated that affiliate works for high ticket item hardware.

Re: How I Collected a Debt from an Unscrupulous Merchant

#213

I understand the fact that the author took the matter in his own hands and claimed what he was owed but this article is just another proof that instead of doing our jobs and spending our time more productively, we always need to play the "lawyer" and the "detective" because some people/company always abuse their position of power. The author did manage to get his money, but at the same time pointed them a flaw (the a…

There are obviously punitive damages here. They violated their contract with him in fairly clear bad faith.

Re: How I Collected a Debt from an Unscrupulous Merchant

#214
post #161

If it wasn’t for flexing your communication muscles I doubt the distraction and time spent was worth 88USD. Most reasonable would be to ditch after the first answer from the CEO. They will likely disappoint in the future.

The more the company stonewalls you, the more likely your bad faith claims are to be accepted by a court. Bad faith contract violations come with punitive damages that can make it worth your time to fight, and I imagine that the $88 he made on this dispute did not actually take him all that much time. Writing the blog post might have, but that seems more like a labor of love.

Re: How I Collected a Debt from an Unscrupulous Merchant

#216

Earlier quoted context omitted.

Don't threaten legal action unless you already plan to follow it through: companies know this is unlikely to be followed up and will stonewall you. You actually do have to follow through if you're going to play that game. Otherwise almost everyone is just going to call your bluff, and I'm reasonably sure CS reps are now being actively trained to do so immediately at many companies. For example, any implication that y…

Small claims can work with some companies, but others simply laugh at County Court Judgements. The hard part isn't winning - which is easy if you have even a minimally credible case - it's enforcement. If the company ignores the judgement you have to go back to court to get an enforcement order. And then you'll have to engage a collections company and/or a bailiff. And if they seize goods to the value of because they…

Small claims can work with some companies, but others simply laugh at County Court Judgements.

Then once again you just have to actually follow through. Obviously a business can't just decide to ignore a court ruling against it and get away with it if you take steps to enforce. And if you don't want to, there are professional organisations who are experts in the relevant law and will act as your agent and take enforcement action of the appropriate type for your case.

Re: How I Collected a Debt from an Unscrupulous Merchant

#218
post #210

The “organized professional” tone reminds me of patio11’s post on dealing with banks and credit reporting agencies when disputing: https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r... He also invoked the “professional” archetype. > “Angry people demand; professionals ‘require.’”

Indeed, the author credits that same post in the third paragraph of the article.

I merely scanned the first ‘graph and got to that term before looking up and bookmarking the post I mentioned! Next time I’ll martial more focus and finish what’s in front of me first.

Re: How I Collected a Debt from an Unscrupulous Merchant

#219

Earlier quoted context omitted.

> Ethical and considerate _actions_ are important at all times Agree with that; > Actions have real life, often irreversible, effects on those around you agree with that also; > Many very dishonest people help themselves sleep at night by pretending that being polite excuses their actions I could believe this is true, although I suspect most habitually dishonest people don't even see themselves as dishonest or think…

> in my experience, the latter is more effective at getting the best outcome, regardless of who is nominally at fault. This is exactly my point. You are using politeness as a manipulative tactic to get your way. Instead, realize getting the wrong order at a restaurant is an incredibly insignificant issue. There was never anything to be upset about in the first place. Regardless the outcome. If someone messes up your…

Your example of “Looks like we have the wrong order. We ordered X” seems perfectly polite to me.

You seem to have the opinion that basic politeness is manipulation. I suppose it can be construed as such but only in the sense that all communication is manipulation in some sense.

Re: How I Collected a Debt from an Unscrupulous Merchant

#220

Geez. This article was hard to follow but... it sounds like the merchant is really screwing up. My SaaS business gets most of our users via an affiliate program, and many years ago I worked in porn where nearly all of our users from an affiliate program. The #1 rule of affiliate programs is to treat affiliates like royalty. Or more accurately - business partners. Be clear about what you offer, be generous, and always…

Agree! Like a Judge I was thinking: obviously there is a payment dispute since otherwise why would I be reading pleadings? But where in hell does it say what IT is?

The whole long story behind the dispute may be interesting for the writer of the story, but not in general. And those with long history, or institutional history by now the N+1th version of yet another dispute is not inherently interesting.

What is interesting is the OP's link may have discovered new area in the solution space. So please talk about that!

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