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Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

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211–220 of 266 posts

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#211
post #176

Earlier quoted context omitted.

Apparently Apple doesn't agree that this is covered under warranty since they have denied wrongdoing (at least last I saw as of the $500M settlement, can't access the latest one).

Isn’t battery a consumable and thus not covered by warranty by default? (Unless it has a manufacturing defect)

[deleted]

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#212
post #190

Earlier quoted context omitted.

It's different in that the electric car is marketed as capable of achieving 70mph, Apple does not market iOS devices in terms of performance. No promises were made in that regard - at all, IIRC.

This right here is the reason Apple fans irritate me. I love Apple devices but the quality regressed in recent years, to the point that I left most of the ecosystem. But you can not have a healthy discussion about that because some people will come out and defend apple with their blood and tears. No matter ridiculous their stance is.

And I dont mind if they have a valid argument. But most of the time it doesn't make any sense, technical, economical, or user perspective.

And most of these fans are post-iPhone Apple Fans as well.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#213

Yet they're still ignoring Flexgate which affects devices made across a number of years. I paid an arm and a let for a Macbook Pro (that's what they cost in my country), only to have it turned into a paperweight by a manufacturing defect that Apple acknowledges but won't remedy except for devices made in 2016. https://www.tomsguide.com/news/apple-sued-over-macbook-pro-f... https://www.macrumors.com/2020/08/20/apple-f…

In my experience it's better to go to an 'Authorized Service Provider' for repair.

They have an incentive to do repairs and get paid, and it's quite easy for them to get Apple to pay the repair cost.

E.g. on my machine that had the Keyboard repeating issue I also received a topcase as there was some slight de-lamination. Seems your model was affected (at least nominally) by the same keyboard issue so just send it in for a repair of the keyboard and also note the other issues; they will likely be repaired for free.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#214

Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…

Exactly. It is not about the technical or physics, it is the way they deal with it, and how they handle it. And Tim Cook was blaming the user for not reading the release note of an iOS update. ( He did it in one of the many TV Interviews )

The only thing we got out of this, is the Official battery replacement from Apple are now slightly cheaper at $69 for iPhone X+, and $49 for iPhone 8 and below.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#215
post #190

Earlier quoted context omitted.

It's different in that the electric car is marketed as capable of achieving 70mph, Apple does not market iOS devices in terms of performance. No promises were made in that regard - at all, IIRC.

This right here is the reason Apple fans irritate me. I love Apple devices but the quality regressed in recent years, to the point that I left most of the ecosystem. But you can not have a healthy discussion about that because some people will come out and defend apple with their blood and tears. No matter ridiculous their stance is.

[deleted]

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#216

Worth mentioning here is that this wasn't just about the "sneaky" fix for battery degradation, it was about doing this without notice , and having internal tooling that would deny a replacement (even at full retail price) if the battery was above an arbitrary health threshold (but still low enough to cause throttling). Before Apple changed their tune, if you read about this, and went into an Apple store for a replace…

Hi, Battery engineer here at an electric vehicle company. The crux of it is this: when you draw high current from a small battery, the voltage will sag (1). The manufacturer has an on-board battery management system that MUST turn off the battery if it goes below a certain voltage threshold. As the battery ages, the sag effect increases significantly, up to 2-3x. Thus, when your phone clearly indicates say 20% batter…

Using iOS feels like someone developed it without using it ever. The iPhone is the most obtuse and mindless device I’ve ever used. I daisy chain Rune Goldberg-style systems to do basic tasks involving a PDF or large file.

Save the PDF to iBooks, oh I can’t export it now let me try the print to PDF trick etc etc.

All this seems designed to encourage me to pay more for iCloud or other Apple products. Nothing makes sense, everything’s broken and people still love it.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#217
post #45

Earlier quoted context omitted.

Have you ever considered that multiple generations of phones were effected by this issue and your single anecdote doesn't describe the full spectrum of behavior. I don't appreciate being called a liar, especially about an issue that personally effected me to the point I left the Apple ecosystem for years. (I gave up my iPhone before the revelations, but I am 100% sure in retrospect I was being throttled)

I don't think the person you were replying to called you a liar. They just had a different experience than yours.

> I experienced it as well and this isn’t true either.

I think you'd have to be knowingly looking the other way to take this so positively. Telling someone that what they said "isn't true" is analogous to calling them a liar.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#218

Earlier quoted context omitted.

I don't think the person you were replying to called you a liar. They just had a different experience than yours.

> I experienced it as well and this isn’t true either. I think you'd have to be knowingly looking the other way to take this so positively. Telling someone that what they said "isn't true" is analogous to calling them a liar.

Yes, I apologized to them for that reason. While I did mean to suggest they perhaps misremembered, I don’t think that is the same as lying, and either way the wording was too strong.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#219
post #190

Earlier quoted context omitted.

It's different in that the electric car is marketed as capable of achieving 70mph, Apple does not market iOS devices in terms of performance. No promises were made in that regard - at all, IIRC.

This right here is the reason Apple fans irritate me. I love Apple devices but the quality regressed in recent years, to the point that I left most of the ecosystem. But you can not have a healthy discussion about that because some people will come out and defend apple with their blood and tears. No matter ridiculous their stance is.

This right here is the reason Apple haters irritate me.

I love Apple devices and the quality improved in recent years, to the point that I will never leave the ecosystem.

But you can not have a healthy discussion about that because some people will come out and attack apple with their blood and tears. No matter ridiculous their stance is.

It’s a real shame if hate and anger are more socially acceptable than defending something.

Re: Apple Agrees to Pay $113M to Settle 'Batterygate' Case over iPhone Slowdowns

#220
post #103

Earlier quoted context omitted.

Hi, Battery engineer here at an electric vehicle company. The crux of it is this: when you draw high current from a small battery, the voltage will sag (1). The manufacturer has an on-board battery management system that MUST turn off the battery if it goes below a certain voltage threshold. As the battery ages, the sag effect increases significantly, up to 2-3x. Thus, when your phone clearly indicates say 20% batter…

Phone is not an electric car. Capacitors are a feasible solution for momentary high load. Those phones just had tired depleted batteries and the proper thing to do was offer users battery replacement, not lie to their faces while upselling new model.

Computers don’t create transient loads that last only a few hundred ms. (The components are already decoupled for that kind of transient).

When you open your mail and it has to perform a sync, for example, the transient may last for 10+ seconds and it’s not something you can fix with a supercap. You’d be better off adding more battery at that stage, as a larger battery has lower proportional sag for a given current (coulomb rates).

Another thing you can do is size your battery, say 20% larger than you require it, and only charge to 80%. This reduces ageing significantly, BUT consumers would never see this as a feature. They would just complain that the latest Apple phone has 20% less battery than the competitor and is $50 more expensive and heavier than the last model.

I’m taking it at a punt that 99% of regular consumers want to change their phone every 2-3 years (to get the latest camera, Face ID or car keys or whatever feature it might be), so that’s what Apple has targeted for the maximum age of their battery. Anything more is making a collective trade-off for the, perhaps, 1% no?

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