Earlier quoted context omitted.
Props for going through the hassle. How bad does Amazonneed to get before the costs of negligence outweigh doing it right the first time? I would think there are dozens of actuaries doing the math, maybe I'm giving bezo too much credit though.
No one at Amazon is listening.
Keep in mind the following scenario: if all books were packed to ensure no possible damage, then you would see another set of posts lamenting how wasteful amazon is with packaging.
As a counter anecdote, in my case, all books get delivered in good enough condition where I don't feel the need to remark on it.
At amazon's scale, damned if you do/damned if you don't becomes a certainty.