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The AirPods Pro “Rattlegate”
211–220 of 473 posts
Re: The AirPods Pro “Rattlegate”
#212Earlier quoted context omitted.
How is this a feature of Apple? I had the same experience with Sony Vaio’s in the early 2000s, corporate Dells, HP zBooks, and Apple Mac’s. Either they don’t bat an eye at the repair or they interrogate you about a liquid indicator or some other small issue to get out of it. Going through it with my HP zBook that is making a squeaking sound from the speaker. “I do hear a little noise but the speaker works fine. No pr…
Apple’s margins are wayyyyy higher than any of the other companies you mentioned. You’d think they could sacrifice some of that margin for a better customer experience when it comes to repair, otherwise what’s the point of buying an Apple device.
Yes but then they wouldn't be the most valuable company in the world.
Re: The AirPods Pro “Rattlegate”
#213Wow. I've had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do…
This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…
Apple is fine as long as you're under AppleCare(+) - you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it. When I had the original 2012 MBP Retina, AppleCare swapped out literally every single part on it piecemeal, with no complaints.
The hell starts when your AppleCare ends (unless you're lucky to be covered by an repair extension)
Re: The AirPods Pro “Rattlegate”
#214Earlier quoted context omitted.
This is why I no longer buy AppleCare or any other extended coverage product from Apple. In 2008 I bought a new 15” MacBook Pro and two coverage policies: AppleCare for manufacture issues and Safeware for any accidents. One day in the first year or two the keyboard stopped working, I took it in they replaced it. Then about a week later it wouldn’t boot. I took it in and a tech at the Apple store (Emeryville Calif) in…
You bought insurance, got your claim certified by Apple, and refused to file your claim, throwing away $2000 to spite Apple, and then gave Apple another $2000? Your accident was buying a computer from a company who didn't honor their warranty, or something that happened when you weren't watching.
They said it would have been insurance fraud. Would you commit fraud to recover $2000? How much is your freedom worth?
Re: The AirPods Pro “Rattlegate”
#215Same here I had both replaced, but they would only let me replace one and later the other. Replacing was great at first, I observed that the first few days the sealing test was perfect, but already the test is not passing. I m pretty sure it’s a hardware problem, could be shock resistance could be wax could be humidity but it looks like the mic (or many?) who is needed to do the noise cancellation gets faulty somehow. If it’s a design issue I guess the only option will be to wait for the next gen, apple might offer a discount if you bring back your pro but I’m pretty sure they won’t do a thing unless this becomes a public issue (maybe the European Commission or some class action) too bad as I love this product hopefully the next gen will fix it
Re: The AirPods Pro “Rattlegate”
#216Earlier quoted context omitted.
This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann's channel. Basically, Apple is going to treat you first class only until you have a hardware problem. Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse…
Apple is fine as long as you're under AppleCare(+) - you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it. When I had the original 2012 MBP Retina, AppleCare swapped out literally every single part on it piecemeal, with no complaints. The hell starts when your AppleCare ends (unless you're lucky to be covered by an repair extension)
> you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it.
Some people do care about sustainable and environmentally friendly practices though.
Re: The AirPods Pro “Rattlegate”
#217Earlier quoted context omitted.
Apple is fine as long as you're under AppleCare(+) - you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it. When I had the original 2012 MBP Retina, AppleCare swapped out literally every single part on it piecemeal, with no complaints. The hell starts when your AppleCare ends (unless you're lucky to be covered by an repair extension)
> you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it. Some people do care about sustainable and environmentally friendly practices though.
They do sell refurbished machines, we don't know if the parts are repaired and put into those
Re: The AirPods Pro “Rattlegate”
#218Earlier quoted context omitted.
> you don't care if they have to swap out a whole motherboard for a single blown 0 ohm resistor as long as they're the ones paying for it. Some people do care about sustainable and environmentally friendly practices though.
They do sell refurbished machines, we don't know if the parts are repaired and put into those
Not to mention their extensive recycling programme.
Re: The AirPods Pro “Rattlegate”
#219> Support agreed that this is a problem and sent a new AirPod. I've had this problem with companies, too. I owned a Belkin router. If the microwave was on, WiFi devices "connected" to the router would lose the connection. The router's front panel LED would go from green to red. When the microwave was done, sometimes the WiFi would recover … sometimes it wouldn't. Support agreed that this was a problem and sent me a n…
I don’t know if it’s still “a thing” or whether showing my years here, but wouldn’t you be better served by setting up a RADIUS-based authentication system?
I used to have one at home (2011-2016), using nothing but a Mac Mini Server (which was mainly deducted to other tasks) to serve as the RADIUS authority and a perfectly normal Apple AirPort network.
Worked perfectly for years. The only reason I retired the system is that a home server and systems such as those are a bit of an overkill for somebody who lives alone, used the same three devices regularly, and basically just wanted to go home and forget about enterprise IT-type stuff.
Re: The AirPods Pro “Rattlegate”
#220This is a pretty short (and poorly styled) blog post that just links a much deeper dive, the latter of which should IMHO be where this submission links:
https://forums.macrumors.com/threads/airpods-pro-rattlegate....