Earlier quoted context omitted.
I have similarly been bitten by them. I tried to test the service by transferring $40ish or something small like that that from one of my accounts to another, and they told me they're not doing it and are shutting my account permanently, but they can't tell me why. This was my first transfer on my first ever account with them, it's not like I had any prior history with them. Woo.
This. It is so absolutely, positively, disgustingly maddening to see companies like Stripe, Paypal, now apparently transferwise as well, based on this and other comments I've read, simply freeze accounts for seemingly trivial "violations" of some obscure TOC and then not only permanently ban you for what was in 99% of cases an honest mistake, but also simply refuse to state why they do so. What is the bloody fucking…
> What is the bloody fucking point of rules that cause you to kick off customers if you can't even give some transparency on how those rules work. It's insane and even if it complies with some bullshit government regulations on money laundering, grotesquely shitty of major financial services companies. Users should at least be given the benefit of the doubt and told why they're being punished before being booted.
Your problem here is with United States KYC & AML requirements, not with payments processors.