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Facebook's PR feels broken

themargins.substack.com

211–220 of 262 posts

Re: Facebook's PR feels broken

#211

Earlier quoted context omitted.

That's exactly the reason why it feels like a classic PR tactic. Instead of discussing what went wrong and how FB's policies and operations are deficient, the conversation is being shifted towards how much the media is biased towards it. FB is not the victim here. Hence to have a productive discussion, being on the same page is indeed important - as in accepting first and foremost what FB's responsibilities are.

The conversation did not shift, both started from the opposite end and did not move, there were no conversation to begin with. And this is why we have the schism in our society. No one is willing to find the middle ground and listen any more. Everyone simultaneously believes that listening is others responsibility.

As I said, you need to agree there is a problem before we can talk about it productively. This is "being on the same page".

If there is a obvious problem that one side is steadfastly refusing to acknowledge and insists on blaming it on others, then yeah we have a schism in our society as one side is just ignoring reality.

Re: Facebook's PR feels broken

#212

Earlier quoted context omitted.

Someone who worked at Facebook for the better part of a decade responded that they felt the media coverage was unfair to Facebook. You were suprised by this response because from an outsider's perspective you felt that Facebook employees should be apologetic? What makes you more qualified to judge whether the public perception was accurate as compared to someone who actually worked there - an "FB vet" in your own wor…

>What makes you more qualified to judge whether the public perception was accurate as compared to someone who actually worked there - an "FB vet" in your own words? For starters, most of us here don't benefit financially from putting a positive spin on disasters at Facebook. As the Upton Sinclair saying goes, it is difficult to get a man to understand something, when his salary depends upon his not understanding it.…

> For starters, most of us here don't benefit financially from putting a positive spin on disasters at Facebook. As the Upton Sinclair saying goes, it is difficult to get a man to understand something, when his salary depends upon his not understanding it.

Ugh, this quote. If someone is working at a SWE at Facebook, their career options are probably pretty good. They can get a salary most anywhere.

Too often people use this quote as an intellectual shortcut to ‘I’m right, you’re wrong because your job blinds you to your bias’. Sometimes, they do just know more than you about it.

I’d suggest you take your own advice and dial up the humility a notch and quit branding people who disagree with you as ‘delusional’ or ‘cult like’

Re: Facebook's PR feels broken

#213
post #169

Earlier quoted context omitted.

> From what I gather, Facebook did have a compliance program in place to ensure that data was only shared with those that met its usage policies. Aleksandr Kogan was working at the University of Cambridge at the time, so the claim that he was using this data for academic purposes would seem credible to Facebook As though simply working at a university is sufficient reason to trust someone.

Social engineering at its finest.

Which is why their compliance process wasn’t rigorous enough.

As others have said, requiring evidence of University IRB review (which it doesn’t sound like they did) would have been a way to require more safeguards. Yes, bad actors could and maybe would have still abused the system, it makes their work harder and more visible.

Re: Facebook's PR feels broken

#214
post #45

Earlier quoted context omitted.

As someone that knows the person that originally tipped Apple off about the tracking... this is such a misinformed editorialization of what actually happened where I don't even know where to start.

Can you help clarify what really happened?

From a factual perspective, it wasn't on the App Store. (It was distributed via an enterprise certificate, which I find to be even worse, since they are explicitly not supposed to be used in the manner that they were.)

Re: Facebook's PR feels broken

#215

Earlier quoted context omitted.

Someone who worked at Facebook for the better part of a decade responded that they felt the media coverage was unfair to Facebook. You were suprised by this response because from an outsider's perspective you felt that Facebook employees should be apologetic? What makes you more qualified to judge whether the public perception was accurate as compared to someone who actually worked there - an "FB vet" in your own wor…

Academic research isn't some magic word that you just need to invoke, particularly when it involves personal data. You need specific informed consent and the sign-off from an ethics committee on your study plan. To not ask that of someone pretending to use your data for academic research is willful ignorance. Of course, we are talking about Facebook, who have literally been in the news before for themselves running r…

I remember playing with the FB tools back then, and I was surprised of how much information I could pull from it. As I can recall there were few bars of entry when it came to data collection.

Re: Facebook's PR feels broken

#216

I feel pretty contrarian about this piece. In the same piece that talks about how dangerous it is and how regulation is needed because facebook has the ability to influence public opinion, they talk about how "totally normal" it is for the media to act as mouthpieces for whomever wants to pay. No mention of how Fox News can swing public opinion, and really needs to be unbiased and in fact needs regulation to that end…

I think you may be missing the point. The subject of the piece is whether Facebook comms has gone off the rails, not necessarily policy.

Re: Facebook's PR feels broken

#217
post #169

Earlier quoted context omitted.

> From what I gather, Facebook did have a compliance program in place to ensure that data was only shared with those that met its usage policies. Aleksandr Kogan was working at the University of Cambridge at the time, so the claim that he was using this data for academic purposes would seem credible to Facebook As though simply working at a university is sufficient reason to trust someone.

Social engineering at its finest.

You don't need much social engineering to fool someone whose paycheck depends on being fooled.

Re: Facebook's PR feels broken

#218
post #10

Earlier quoted context omitted.

Other countries have rules about political advertisement especially before elections. Those include budget limits, content, attribution, locations, and more. It's weird to think the rules are so lax here.

The difference is that the U.S. has this pesky thing called the First Amendment that makes restricting political speech difficult.

Why do Americans always think that the freedom of speech is a exclusively American thing? All liberal democracies have similar concepts, they do put different limits on it (just like the US puts limits)

Re: Facebook's PR feels broken

#219

Earlier quoted context omitted.

>What makes you more qualified to judge whether the public perception was accurate as compared to someone who actually worked there - an "FB vet" in your own words? For starters, most of us here don't benefit financially from putting a positive spin on disasters at Facebook. As the Upton Sinclair saying goes, it is difficult to get a man to understand something, when his salary depends upon his not understanding it.…

> For starters, most of us here don't benefit financially from putting a positive spin on disasters at Facebook. As the Upton Sinclair saying goes, it is difficult to get a man to understand something, when his salary depends upon his not understanding it. Ugh, this quote. If someone is working at a SWE at Facebook, their career options are probably pretty good. They can get a salary most anywhere. Too often people u…

I think it's fair to say most people working at FANGs are probably earning significantly more than they would almost anywhere else. It's not just getting "a salary", it's getting a very large one that wouldn't be available if they decided it was morally wrong.

Re: Facebook's PR feels broken

#220

Earlier quoted context omitted.

> Sure, like a bank has the duty to protect your safe deposit box, but CA defrauded Facebook the way a bank can be robbed. Choosing to give away your property to third parties is not comparable to being robbed. Facebook collected the data on unsuspecting users and proceeded to willingly give away the data. Thus Facebook is responsible for what comes out of it. There is no way around it, and it boggles the mind how th…

> Choosing to give away your property to third parties is not comparable to being robbed. Facebook collected the data on unsuspecting users and proceeded to willingly give away the data. Thus Facebook is responsible for what comes out of it. There is no way around it, and it boggles the mind how this fact is brushed aside. This crucially omits the part where Cambridge Analytica lied about the purposes of the data tha…

Why didn’t Facebook sue Cambridge Analytica into oblivion?
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