I think AI is extremely overhyped and under performant. In fact, I think a major strength of AI is founded in the technical ignorance of certain project managers or decision makers. The type of person who doesn't appreciate the simplistic elegance of sql+bash/cron for simple tasks is the person who will bite a pitch for AI customer retention strategy. Customers are people. Business is people. You don't need a rack of gpus to understand why sending someone an email who has a saved cart is a good idea. It's common sense. It doesn't matter if we can force machines through trillions of operations to vaguely capture a customer pattern of a guy at a console can write it by hand in five minutes.
(not always, I know, I work in finance so a lot of my business IS machines and not people, but you catch my drift)
I'm pro-AI research, and anti-AI hype train. They're computers. They're objects. They're not us yet. Consider the magnitude of the AI research market, which is tens of billions, and compare that to what they are actually capable of doing relative to human performance.
/rant
Maybe HN skews my perception on what the public tech enthusiast's perception on AI is...