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Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

observer.com

211–220 of 232 posts

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#211
post #87

The irony of YC's flagship startup forcing exploding term sheets on their customers is a bit much to take. [ ps ] Airbnb's statement concluding this story says that this interaction fell short of their expectations. Maybe they can go a bit farther. Can they commit (just a comment here would suffice) to not using the exploding-settlement tactic with their clients? Maybe all they'd really need to say is that nobody out…

AirBnB was YC's original poster child for "we invest in them because they are so passionate that can't be hamstrung by obeying the law, website terms and conditions, or being honest in general" http://www.businessinsider.com/airbnb-harvested-craigslist-t...

[deleted]

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#212
I don't see the appeal of airb&b. I don't want strangers in my home when i am not there to monitor my stuff. That's crazy. And i keep horror stories like this, just read one about a trashed apt in toronto. And i travel a lot and when i do i go through established agencies for rentals. I'm in Bali now, got a great house for a good price through traipadvisor.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#213
post #41

What's going on here? The first half of the story sounds like routine corporate incompetency. Representatives don't read your stuff, can't be bothered to follow their own procedures, and screw you over. Unacceptable but, alas, fairly common when dealing with big companies. The NDA is where it goes off the rails. He's entitled to that money, so why would they try to put conditions on it? I'm sure they're not thrilled…

It's not unusual for settlements to have conditions attached, which makes this NDA thing somewhat less outlandish than it seems at first. For instance, if you settle with an insurance company after a car accident, you may have to sign something which says "that is it", waiving your right to sue anyone for anything more. If the person is properly compensated 100%, but keeps talking, it can be argued that their materia…

> If the person is properly compensated 100%, but keeps talking, it can be argued that their material damage has been fully restored, while they continue to inflict material damage against the other party.

Which they could handle in the same way that they would handle anyone else saying bad things about their brand. We should all have the same freedom of speech, within the same boundaries.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#214
post #88

This email exchange reads like something from Black Mirror. https://nyoobserver.files.wordpress.com/2017/03/emailexchang... It's amazing he didn't go and firebomb AirBnB. This kind of communication would leave me incandescent with rage.

It does seem a little like the correct thing to do would have been to split those requested documents out in to individual PDFs or scans, which seems to be what they're asking for, rather than pointing towards one large info pack with elevating rage.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#215
post #90

Earlier quoted context omitted.

There is no settlement involved, because there is no legal claim, technically. None of the logic around legal settlements comes into play at all, so the devil's advocacy here is misguided. The NDA is outlandish and is clearly designed to shut him up and cover up the mishandling of the case. This might be different under UK law, but if he had sued you might have a point. Then I'd expect gag, non-disparagement, forefei…

I think the logic is pretty much identical. Abnb could, of course, simply refuse to pay anything. His recourse would be to the courts. The most likely outcome of that would be a settlement. The highest-dollar settlement would likely include confidentiality terms. The incentive structure Abnb is creating here is not great, though: if you know their settlement terms will include confidentiality, and you know they have…

They didn't pay "a bonus to clean up the PR" though. They eventually agreed to pay the £6400 costs the host had documented, and not a penny more.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#216

Earlier quoted context omitted.

It's not unusual for settlements to have conditions attached, which makes this NDA thing somewhat less outlandish than it seems at first. For instance, if you settle with an insurance company after a car accident, you may have to sign something which says "that is it", waiving your right to sue anyone for anything more. If the person is properly compensated 100%, but keeps talking, it can be argued that their materia…

> If the person is properly compensated 100%, but keeps talking, it can be argued that their material damage has been fully restored, while they continue to inflict material damage against the other party. Which they could handle in the same way that they would handle anyone else saying bad things about their brand. We should all have the same freedom of speech, within the same boundaries.

Right, like making them contractually promise to stop talking about it, in exchange for mutually agreed compensation.

As i understand it, Freedom of speech is not violated; you're still free to speak about it without going to government hunting you down. You're just breaking a contract you willingly signed, and have to deal with the ramifications of doing so.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#217
post #134
post #122

Not defending Airbnb's behaviour, but this sort of thing happens outside of Airbnb too. I had some tenants (sons of a well known rock star) cause around £10K worth of damage to my flat in Shoreditch (plus around £5K in lost rent given the amount of time it took to repair) a few years back. In that case the letting agency I used was no help because they said it was a private matter between myself and the tenants, the…

With normal tenants, you gamble once every couple of months or years. With AirBNB, you roll the dice possibly every few days or more. It's the same difference as owner occupancy vs renters, but taken to the next order of magnitude.

Also, with normal tenants you don't rent the home you live in.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#218
post #122

Not defending Airbnb's behaviour, but this sort of thing happens outside of Airbnb too. I had some tenants (sons of a well known rock star) cause around £10K worth of damage to my flat in Shoreditch (plus around £5K in lost rent given the amount of time it took to repair) a few years back. In that case the letting agency I used was no help because they said it was a private matter between myself and the tenants, the…

How did you resolve it? Did you just eat the loss? In the US, the best recourse would probably be to sue or file a police report for destruction of property. Neither of those are great options, but they might end up being arrested depending on the municipality.

There is a Small Claims Court in England, with a maximum claim of £10K. I got as far as issuing a Letter Before Action to the tenant's London-based guarantor (the tenant himself hadn't left a forwarding address, and his father is based in the Republic of Ireland where the Small Claims Court has a EUR2K limit), but ended up settling out of court and eating most of the loss.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#219
post #134
post #122

Not defending Airbnb's behaviour, but this sort of thing happens outside of Airbnb too. I had some tenants (sons of a well known rock star) cause around £10K worth of damage to my flat in Shoreditch (plus around £5K in lost rent given the amount of time it took to repair) a few years back. In that case the letting agency I used was no help because they said it was a private matter between myself and the tenants, the…

With normal tenants, you gamble once every couple of months or years. With AirBNB, you roll the dice possibly every few days or more. It's the same difference as owner occupancy vs renters, but taken to the next order of magnitude.

Point taken. Although the original point is that it might happen more than you might think with traditional letting agencies, if you aggregated all of the individual cases over all of the 10s of 1000s of letting agencies in the country. And it might not make the news as much if it happens with traditional letting agencies, given the media tends to like stories which paint new things/technology in a bad light.

Re: Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment

#220
post #119

I have a friend who literally had the exact same experience a week ago. She rented her apartment to a guy for one night, and he proceeded to have a massive party filled with drugs, prostitutes, and God knows what else. Her apartment was subsequently degraded and destroyed beyond all recognition. Thus far, Airbnb's response to her has been extremely non-reassuring. Hopefully they will do more in the coming week and re…

It's kind of crazy. People really care about their homes, right? So when bad things happen, posting photos like these confirm potential hosts' worst fears about having their place on AirBNB. I'm surprised that they don't go out of their way to help their hosts (i.e. buying things online was unfamiliar for users, so Amazon typically is pro-consumer any time there is a dispute and refunds your money immediately, in my…

Hosts worst fears? What about the neighbors of the place that is turning into a flophouse?
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