I think it's slightly comical to see people from the tech community deal with the problems, as customers, that are brought about by the dysfunction of AI. No, I'm not making a sweeping statement on the usefulness of AI. It clearly is capable in some areas. But, surely, companies should have an incentive to have a functioning customer support? And doubly so if you're a company trying to automate labor?
I've been waiting over a month for Anthropic to respond to my billing issue
201–210 of 222 posts
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#202Earlier quoted context omitted.
The number space between the first 6 digits (BIN) and the Luhn check digit is 9 digits — that's 1 billion numbers that issuers can give out before a collision happens.
That doesn't seem to be more than an order of magnitude off between available numbers and issued cards - a cursory search says there are over a billion credit cards in circulation in the US alone.
I think you're confusing the available number space per BIN (often used for a single card product) with the number of available numbers per network.
Visa and Mastercard each have 14 digits worth of permutations to play with, excluding the first and last digits. That's one hundred trillion numbers.
Assuming 8 billion people in the world, each person can hold 12,500 of either Visa or Mastercard before a collision happens. (As above, the number space is smaller because of how BINs are issued, but that's still plenty.)
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#203My last experience with Claude support has been rough. I used a Visa card to buy monthly Pro subscription. One day I ran out of credits so I go to buy extra credit. But my card got declined. I recheck my card limit and try again. Still declined. I try extending the Pro subscription. It works. Turns out my card had a "Secure by Visa" feature. To complete transaction I needed to submit OTP on a Visa page. This page app…
I open a ticket and mention all the details to Claude support. Even these details they come back with "We have no way of knowing why your card was declined. You need to check with your bank".
Well, at least they're dogfooding support.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#204Once again [0], Anthropic does not care about you and they are not your friends. The other day Dario and Co, were looking at a robotic lamp that does your laundry and folds your clothes. He cares more about investing in that than your billing issue. To them, they see us as gambling addicts, whilst we pay them their overpriced credits at their casino. The house (Anthropic) always wins. [0] https://news.ycombinator.com…
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Re: I've been waiting over a month for Anthropic to respond to my billing issue
#205Free market: a market that is completely free to do whatever it wants to you.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#206After the January triple billing it took me 20 emails to get a human who alleged he didn’t see the charges. After that, i received only AI responses again. Upon opening credit card disputes they finally replied to say they cant help now because of the disputes. I won the disputes.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#207Earlier quoted context omitted.
> There is no intention here. You don’t think it’s funny how the mechanism for taking the money is never broken? Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this.
> Work with a large company who won’t pay your 30 or 45 day invoice for 90 days before you broadly decide this. I have had this experience. I don't see how a chargeback would've helped. Typically, you would invoice someone for time you've worked for them, or sometimes you buy a product from one company and invoice another for the expense. Chargebacks don't help you get a company to pay your invoice. Debt collectors d…
The topic I replied to
was giving the benefit of the doubt on the intention of big companies putting no effort in to fix their workflows if it makes them more money to work with you improperly.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#208Had the same experience after switching from regular credits to a subscription realizing credits not only cannot be refunded but also cannot be used to buy a subscription and even wilder not to buy extra usage for a subscription. In other words credits are just stolen. Took ~10 support tickets and ~4 weeks to get a reply by a human that actually articulates this fact.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#209Earlier quoted context omitted.
Completely by accident, I have a setup that sends a pdf invoice to customers a couple of days after the sale. I’m pretty sure it’s a stripe option I must’ve misclicked. Anyway- turns out that on the rare occasion someone’s had an issue, this gives them a really easy mechanism to write to me and tell me about it. They let off their steam in the email and then we make things good together. (Yet another reason why I alw…
That's a great idea, thanks! I've found and enabled a few emails, though I think the actual invoice email is a checkout parameter. This should help, thanks!
Thanks for your thanks! Let me know how you get on, I’d love to know if this is a secret knowledge thing that turns out to work for other people too.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#210SAME (sent to usersafety@anthropic.com, disclosure@anthropic.com on January 8 2026, no response)...
Claude Code Exploit: Claude Code Becomes an Unwitting Executor https://github.com/anthropics/claude-code/issues/45951