Earlier quoted context omitted.
I can't tell if you're joking or not about the form letter there. It's such a terrible response for someone that was not in fact suggesting a new feature for the franchise. And even if it had been, rejecting the entire letter for one sentence is still bad. It's polite. Being polite is pretty much expected here.
I wasn't joking. I don't think that was a form letter. I think someone took the time to write a personalized, thoughtful letter to a wide-eyed 10-year old. The world needs more of that.
But it really didn't have to be that.