Such a lame comment. Just an insult and nothing more. Haven't you anything else to say, better than hit-and-run insults?
Not hit and run. There are underlying assumptions which most intelligent people can infer. The intention was to say that all of your comments are a bit naive from an ecommerce site perspective. Having been through mutiple builds and launches of them, I can tell you categorically that your comments are uninformed and wrong. But rather than write all that and make you feel like I am intentionally insulting you, I just point out that you have made your lack of knowledge obvious.
Such a lame comment. Just an insult and nothing more. Haven't you anything else to say, better than hit-and-run insults?
Not hit and run. There are underlying assumptions which most intelligent people can infer. The intention was to say that all of your comments are a bit naive from an ecommerce site perspective. Having been through mutiple builds and launches of them, I can tell you categorically that your comments are uninformed and wrong. But rather than write all that and make you feel like I am intentionally insulting you, I just…
I can kind of guess what attitude customers might be met with when trying to get help with an issue from any of the multiple builds and launches that you've been involved in.
My toddler was playing with my Kindle the other day, and he bought a £600 (yes, six hundred) volume of books. I was unable to refund them automatically, and when looking for help I was confronted with a "fuck off" contact page. After finding the option to talk to a human, I was put through within 5 seconds, and the woman had the item refunded in about 1 minute. Was pleasantly surprised.
Amazon seems to be going for a model where they keep support costs down by making it progressively harder over time to actually contact a person, but when you do manage to you get a good experience. It's an interesting idea, and I suspect that the pleasant surprise at the end makes up for a lot of the frustration getting there.
Also, your first N refunds are automatic for smaller prices. I think the only reason GP needed to talk to a human was the larger price. But once you're used the mechanism a few times, the site starts offering the benefits of good customer service less and less.
I don't know if it's individual, regional or country-wide, but I've lost free UPS pickups for returns and I'm offered free trials way less often now.
Hi again, Yes, it is fine to resell our services in the form of a PaaS. However, you as the customer are ultimately responsible for everything that happens on the server. If you use our infrastructure to run your own business, you need to be responsible for what your business does. That entails monitoring your systems, vetting your customers, securing your server, and of course, communicating quickly and openly with…
Thank you for your response which I really appreciate but I have still some doubts regarding it which I hope you can clear. Basically Katie, I am not worried about the sysadmin confidence side of things which are actually an delight for me to work with but rather that to me the problem feels as if even if I vet some of my customers, if someone truly wants to shut down my business lets say, all they need to do is crea…
Hi there, Our team handles each abuse case individually, and their response will change based on how severe the abuse is. With less severe abuse issues, for example, copyright violations, our abuse team will forward the report to you, the customer, and give you some time to respond.
We are purposefully non-transparent about how much time we give people to respond. We don't publish that online. Why? We want to make things harder for bad actors so they cannot take advantage of the situation.
With more serious cases, the customer has less time to respond, and we may lock the server until they do respond. And with even more serious cases, we may lock an entire account.
We don't have any kind of guarantees here -- our team reviews each case separately. --Katie