Volvo may not want to replace the car for the guy...but from a marketing standpoint, they truly picked the wrong hill. The site is very nice and pretty thorough. Makes me not want to get this car or any Volvo!
I applaud his efforts to document this what must’ve been a nightmare of a case for him. But it felt like a lot of the wording is speculative or hyperbolic in nature and aggressively tries to paint Volvo in a bad light. For example: “Analysis of Volvo's Final Response: This response … confirms Volvo's complete abandonment of customer responsibility…This is Volvo's definition of ‘customer care’ in 2025.” “Center Displa…
It's just an order mess-up, but opening with stuff like: "Sent a formal complaint to Volvo Canada on January 16, requesting escalation to Managing Director Matt Girgis. Volvo Canada never confirmed this escalation." is a vibe.