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Unsafe and Unpredictable: My Volvo EX90 Experience

myvolvoex90.com

201–210 of 436 posts

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#201
post #45

Volvo may not want to replace the car for the guy...but from a marketing standpoint, they truly picked the wrong hill. The site is very nice and pretty thorough. Makes me not want to get this car or any Volvo!

I applaud his efforts to document this what must’ve been a nightmare of a case for him. But it felt like a lot of the wording is speculative or hyperbolic in nature and aggressively tries to paint Volvo in a bad light. For example: “Analysis of Volvo's Final Response: This response … confirms Volvo's complete abandonment of customer responsibility…This is Volvo's definition of ‘customer care’ in 2025.” “Center Displa…

I don't think I'd spend 150k for a car, I imagine it would create a certain sense of entitlement, but he does sound pretty annoying.

It's just an order mess-up, but opening with stuff like: "Sent a formal complaint to Volvo Canada on January 16, requesting escalation to Managing Director Matt Girgis. Volvo Canada never confirmed this escalation." is a vibe.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#202
post #178

If you're selling cars at that price tier ($150K CAD / $110K USD), you'd better be backing it with top-tier service.

When I saw the price, I thought it was a typo. Volvos aren't the cheapest cars but they're not six figure cars either.

The base price (USD) is 81K - after clicking on every single option, I managed to bump it to 105K.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#203

Recently test drove a used EX90 PHEV. I was shocked at how rough the transition from electric to ICE was. The owner said he never drove it in all-electric mode, just in hybrid mode (so the ICE is on all the time). We liked other aspects of the vehicle, but once we saw the vehicle history from the dealer, we knew it'd be thousands of dollars every year or two for repairs.

The EX90 is a new all-electric BEV released for the 2025 model year. Perhaps you drove an XC90 plug-in hybrid?

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#204
post #64

Earlier quoted context omitted.

What reliable is left?

Mercedes

To those downvoting my perfectly succinct answer to the question, I urge you to drive one of the newer Mercedes EVs. After my Tesla nightmare I moved on to Mercedes and it was night and day.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#205
post #122

Earlier quoted context omitted.

Leasing will require you to carry comprehensive and collision insurance. With a fully owned car like mine, I carry only the liability insurance. This in practice more than halves my insurance premium payments. The reduction in insurance premium more than offsets any financial benefit of a lease with an artificially high residual value. (Leases are only beneficial because the residual value does not match reality.)

Interestingly, in the UK, comprehensive insurance is now generally cheaper than "third party only" or "third party, fire & theft" cover The reason is because the insurance companies want you to care about the car as an asset, on the basis that statistically they are driven more carefully (and therefore cause less third party property damage, bodily injury, etc.)

I don't know about the UK but comprehensive insurance here means fire and theft.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#206
post #202
post #178

If you're selling cars at that price tier ($150K CAD / $110K USD), you'd better be backing it with top-tier service.

When I saw the price, I thought it was a typo. Volvos aren't the cheapest cars but they're not six figure cars either. The base price (USD) is 81K - after clicking on every single option, I managed to bump it to 105K.

Exactly my thoughts. 110k is porsche prices. I guess Volvo realized the upper-middle class car market is unsaturated.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#207

Volvo sadly no longer stands for Swedish quality and safety. What you’re buying is essentially an overpriced Chinese car with Volvo stickers. And I’m saying this as a Swede. Buy German cars, specifically within the Volkswagen auto group (Audi, VW, Skoda etc) if you want reliable quality.

If I was buying new, I'd look for a Japanese car (Toyota, Honda, Subaru). The old volvo 240s are still around though.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#208
Apparently writing reliable software is harder and more expensive than legacy car makers expected. VW finally figured this out and is paying Rivian $5billion to write their software, but AFAICT no other legacy car maker has accepted that software is kind of important in modern cars and not just a showroom afterthought like it was 10 years ago when car buyers routinely ignored the stupid screen in the dash and just used their phones for everything.

That crap won't cut it with EVs.

Re: Unsafe and Unpredictable: My Volvo EX90 Experience

#210
post #100
post #45

Volvo may not want to replace the car for the guy...but from a marketing standpoint, they truly picked the wrong hill. The site is very nice and pretty thorough. Makes me not want to get this car or any Volvo!

Agree 100% the website is very well layed out. The information is presented in very readable format. After a single scroll I was able to fully understand the issues and conclude that the guy has a valid case. Too bad for Volvo for having a horrible customer support

Not a huge fan of the fact that everything looks like a popup or LinkedIn widget.
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