Live data from Hacker News

Airbnb removed my negative review

news.ycombinator.com

201–210 of 473 posts

Re: Airbnb removed my negative review

#201

Earlier quoted context omitted.

Since when is a social media account required to do online business? You also don't need a social account to login, so how would Airbnb even know that user named "John Smith" on Twitter is you?

They buy profiling information from data brokers. Cataloging online accounts is one of the services they offer.

Any idea who these brokers are? How do we opt out

Re: Airbnb removed my negative review

#202
post #146
post #23

Earlier quoted context omitted.

To be fair, housing and rental markets in some places are kind of pre-ruined. There have been plenty of (and doubtless will be plenty more) scammy landlords for short-term rentals. AirBnB really just provided a modern online interface with some customer service stuff that papered over the bad stuff for a while. But like with actual bad construction, you can't hide the stuff forever so sooner or later the magic disapp…

Well, they're ruined because of zoning (and tax law but that's a whole other story) In theory zoning is supposed be in residents interest to stop things like fracking from happening next to playgrounds (it doesn't but again that's another story). Cities follow zoning law to the letter when it comes to new apartments. Airbnb repurposes residential zoned property as commerical hotels. If we're going to take zoning seri…

AirBnB sux but zoning has arguably been a net negative on most societies in many ways

https://youtu.be/bnKIVX968PQ

https://youtu.be/CCOdQsZa15o

for me what I noticed lately is that in California it's impossible to have a quiet modern apartment because nearly 100% of modern apartment buildings are only allowed to be built on busy noisy high traffic streets. If you want a quiet street you're forced to buy/rent a house

Re: Airbnb removed my negative review

#203

There is an old joke, how do you know that someone is a vegan or does crossfit? You'll know because they'll make sure you know minutes after meeting them. In 2008-2011 on HN if someone worked at facebook you knew because they mentioned it so often. Now you never hear anyone saying they work for Facebook because of all the negative externalities that Facebook and Instagram have had on the world that no one wants to be…

> Its hard to think of another company outside of Facebook that has blown all their good will so quickly and so completely.

Twitter comes rapidly to mind

Re: Airbnb removed my negative review

#204

There is an old joke, how do you know that someone is a vegan or does crossfit? You'll know because they'll make sure you know minutes after meeting them. In 2008-2011 on HN if someone worked at facebook you knew because they mentioned it so often. Now you never hear anyone saying they work for Facebook because of all the negative externalities that Facebook and Instagram have had on the world that no one wants to be…

Is there a big tech company that people brag about working at anymore?

People are generally fine bragging about where they work outside the bay area (and Seattle to a lesser degree). The stigma of Big Tech is somewhat localized.

It’s a job - for many people, especially with families, they are fine with that, and they don’t wrap up their identity with it.

The same happens in the defense industry.

Re: Airbnb removed my negative review

#205
post #26

My nextdoor neighbor sold their house last year and now it's an Airbnb. Despite the fact that I live in a house in a normal residential neighborhood, I'm now forced to live next to a hotel. And I have no say in the matter. Super frustrating. I've read people talking about how Airbnb screwed the host or the guest. But few people talk about how it screws the neighbors.

I am the opposite and I get asked about this a lot. I bought a condo in a building (and neighborhood) that is almost all STR's (near the beach). I'm the only person who actually lives in my building full time.

I enjoy the fact that I get new neighbors all the time because, quite simply... in the past, I've lived next door to people I didn't like at all. When that happens, what can you do, move? This way, if there is an unruly renter, I just call the owner of the condo and they deal with it (only happened once in the last year). Worst case, they leave on their on in a few days.

Re: Airbnb removed my negative review

#206
post #9

Airbnb most recently has continued to ignore requests to remove houses that violate the building’s HOA where i live. People have been turned away when they show up by security as it’s not allowed but the people just try to sneak them in. When reporting this to airbnb they refuse to do anything. I’m getting fairly sick of the laissez faire stances these companies are taking. It’s not just that we don’t want airbnb its…

Check if the listings also violate local planning laws and if so contact your local planning office. In the past our local planning office was reticent to become involved beyond sending a notification of potential violation. These were mostly ignored. My locality a few years ago passed new rules requiring registration of short term rentals and certain requirements to do so including being in compliance with HOA rules. Since then the planning office has become more willing to take actual action.

Those willing to ignore HOA rules are often willing to ignore local tax collection rules so contacting your local tax authority to let them know you suspect someone violating the local tax laws is an option. Even when the planning officials were hesitant to get involved the tax folks were willing.

I have reported realtors which own or have close connections to those owning short term units violating HOA rules to the state licensing board. My experience is that realtors willing to knowingly violate HOA rules have often previously been censured by the licensing board for other issues. This in particular has been amazingly effective at getting units quickly removed and listed for sale. Once the listing is removed I withdraw my complaint and I have never had to follow through to completion.

Luckily once the registration laws went into effect there have only been a couple of people attempting to do short term rentals in my HOA and reporting them locally has ended those attempts.

Re: Airbnb removed my negative review

#207
post #9

Airbnb most recently has continued to ignore requests to remove houses that violate the building’s HOA where i live. People have been turned away when they show up by security as it’s not allowed but the people just try to sneak them in. When reporting this to airbnb they refuse to do anything. I’m getting fairly sick of the laissez faire stances these companies are taking. It’s not just that we don’t want airbnb its…

Call your HOA, not airbnb.

Re: Airbnb removed my negative review

#208
post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

To be fair, gamifcation of reviews is a very real problem.

There's no good answer to this. Anyone that allows/relies on direct consumer feedback is at risk for one of the hardest problems that exist.

Personally, I want to know people's great and real experiences, or terrible ones, who wouldn't!? But, once you tie it to money, it's over.

Re: Airbnb removed my negative review

#209

Earlier quoted context omitted.

I’m genuinely interested to hear what are the specific harms you have suffered due to this.

Is it difficult to imagine? Living next to a regular long-term rental has some of the same issues, AirBNB short term rentals just magnify that. Personally, one of the best things I ever did to improve my quality of life was move to a newly constructed mid/upper neighborhood where all houses are owner-occupied. It's amazing how much better people act and treat their property when it's actually their own.

Yes, it can be difficult to imagine for some people, based on their lived experiences. Those who have observed little or no unwanted behaviours from short-term renters wild tend to assume "It works." or "It works the vast majority' of the time.". Some combinations of hosts, their rules, and guests can be successful and completely non-problematic. I, having lived some problematic places long before AirBnB existed, sympahise with your experience. I've been fortunate to see primarily successes.

Re: Airbnb removed my negative review

#210
My guess is this exploits an AirBnB loophole that allows a host to remove a review if the guest never stays.

Small technicality, but the review asks you to rate how clean the place is, what condition it’s in, etcetera — you probably wouldn’t have been able to rate those honestly having not stayed.

Some of this rides a thin line in the sense that you made it far enough through the booking to have technically left a review, but wouldn’t have been able to if you had the dispute earlier. In other cases (ones I’ve personally experienced), I’ve had hosts who were jerks and I canceled before ever getting close to the check in time. In that case, you can’t leave a review on AirBnB or Turo. The only punishment to the host is lost revenue and lost opportunity.

At the very least you know the host lost revenue for this. It can be difficult to get a new booking in such short notice.

Post reply on HN