The problem with generalizations like this is I think it can cause you to miss real issues in your business. For example, I'm always incredibly nice to customer service folks. It's always served me pretty well, but one time I got so fed up with Comcast that I rage quit and switched to Direct TV. It's the only time in my life I've ever done anything like that. At the point where I got mad and started to quit they finally started offering to actually fix my problem. But by that point I was too fed up for them to save my business. If you just go into an interaction like that assuming I'm one of the 5% of consistently awful people you would miss that there is actually a huge problem with one of your business processes that you need to fix, because it's so bad it's driven an otherwise reasonable person mad.
The 5% Rule
201–210 of 212 posts
Re: The 5% Rule
#202I handle 100% of my indie app's email and telephone (yes, telephone!) support. My app is designing/printing labels. Printers in general, and label printers specifically are awful and inconsiderate robots, unable to perform the simplest printing job when you need it most. Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know ho…
Fwiw, printers bring out the worst in me, too.
I am at the point in my life where I have a shitty broken printer that I'm still not getting rid of, because at least I am aware of all the ways it is broken and shitty and how to fix them or work around them.
Re: The 5% Rule
#203I handle 100% of my indie app's email and telephone (yes, telephone!) support. My app is designing/printing labels. Printers in general, and label printers specifically are awful and inconsiderate robots, unable to perform the simplest printing job when you need it most. Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know ho…
So the questions then are: of the 5% who are rude, how many are whales, and how convertible are they?
Re: The 5% Rule
#204Re: The 5% Rule
#205I handle 100% of my indie app's email and telephone (yes, telephone!) support. My app is designing/printing labels. Printers in general, and label printers specifically are awful and inconsiderate robots, unable to perform the simplest printing job when you need it most. Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know ho…
Fwiw, printers bring out the worst in me, too.
PC Load Letter! WTF does that mean!?!
Re: The 5% Rule
#206Earlier quoted context omitted.
> significantly more intelligent than the average adult human being. ? You'll probably take offence to this, and I'm sure this will contradict your general experience, and will probably even set off some folks' pet pride narratives about themselves working in software...but I think that's bullshit. I don't think software people are smarter than any other profession on average, and I think almost anyone can learn to p…
Hi graderjs, In latching onto the elitism angle, you might have misunderstood the point I'm trying to make. It's not that software people are so much smarter or better than other professionals. It's that software engineers (and possibly professionals in general, but this goes beyond my realm of significant experience) are more intelligent on average than a random person off the street. For example, look at Instagram…
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Re: The 5% Rule
#207Earlier quoted context omitted.
> significantly more intelligent than the average adult human being. ? You'll probably take offence to this, and I'm sure this will contradict your general experience, and will probably even set off some folks' pet pride narratives about themselves working in software...but I think that's bullshit. I don't think software people are smarter than any other profession on average, and I think almost anyone can learn to p…
Hi graderjs, In latching onto the elitism angle, you might have misunderstood the point I'm trying to make. It's not that software people are so much smarter or better than other professionals. It's that software engineers (and possibly professionals in general, but this goes beyond my realm of significant experience) are more intelligent on average than a random person off the street. For example, look at Instagram…
Well, maybe you’re just not smart enough to understand those Instagram genius comments. Even smart people can be dumb.
Re: The 5% Rule
#208Corollary...if you're experiencing >5% nastiness, you're in the wrong room or its you, not them
Re: The 5% Rule
#209Just wondering what has happened to this blog writer, no context none specific post…
I mean how can you state a statistics without defining scope and scenarios. By writing this article, he might have been mean to those who has challenge in life that he didn’t even aware of or appreciate. Does this count him/her as those 5% as well? Surely this can’t be a black and white discussion.
Re: The 5% Rule
#210I handle 100% of my indie app's email and telephone (yes, telephone!) support. My app is designing/printing labels. Printers in general, and label printers specifically are awful and inconsiderate robots, unable to perform the simplest printing job when you need it most. Sure, 2-5% of my users are nasty/mean, but let me tell you a little secret: They are immensely frustrated with their life situation and they know ho…
Great little app you’ve got there, enjoyed your video!