201–210 of 461 posts
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the solution isn't to blackhole your customer for 180 days. it's to provide a human being to talk to or ask for clarifying information
I guess the argument then becomes one of scalability.
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…
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Hmm, seems like this guy wouldn't get his $3,000 stolen if he got paid SPL USDC. The transaction would also cost less energy than it did through Stripe.
> The transaction would also cost less energy than it did through Stripe Citation very much required.
https://solana.com/news/solanas-energy-use-report-march-2022
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> Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots. According to the OP.
But as you can see in the Reddit comments, there are people posting screen shots showing that is absolutely not true. Which leaves 3 options: 1. The UX was confusing and the OP couldn't find those options. 2. Stripe somehow has some logic that disables it specifically for that person or that person's region. 3. The OP didn't actually try and is lying in their post. 1 and 3 are more negative reflections on the OP than…
> The "chat" and "have us call you" options get greyed out once they have frozen your account. They do not allow such users to have them call. You can only receive a call if they have not frozen your account.
I suppose you can create a second account and then contact support from there, but they'll probably flag you for ban evasion and make your situation worse.
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But as you can see in the Reddit comments, there are people posting screen shots showing that is absolutely not true. Which leaves 3 options: 1. The UX was confusing and the OP couldn't find those options. 2. Stripe somehow has some logic that disables it specifically for that person or that person's region. 3. The OP didn't actually try and is lying in their post. 1 and 3 are more negative reflections on the OP than…
There's someone else down thread here who says that they've had the call/email greyed out on their Stripe account as well. > Stripe somehow has some logic that disables it specifically for that person I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common. I don't particularly care in any case, I just had the impr…
No, I meant that as literally "somehow" as in "has some logic to"... no implication of difficulty. But I can see how that may sound that way.
> Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
3 people is not a large sample size. I did notice an issue where it is grayed out until you select a topic. Which may be partially at play here (which is a UX issue).
My accounts got temp locked because they needed to verify some KYC information. Maybe there is another more severe level of lock that does gray it out. But then I'd need to know way more details about what Stripe thinks the OP did to get that lock before I start blaming Stripe or the OP.
Say you are a vendor who sells 1000 products a month for $100 each. So $100,000 in monthly revenue, split into 1000 payments.
How much would you pay to Stripe per month?
And how quickly can you move incoming payments away from Stripe?
Anyone have the original content?
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What relevance does any of that have when OP has supporting documents for this specific transaction, which is the only transaction Stripe has issue with and the only issue that OP is trying to resolve?
We don't know what relevance it might have, but it shows the OP participates in risky ventures in a sector with a lot of fraud. There could certainly be some part of the story that is important that OP chose to leave out because it makes him look bad.
Seriously? It has absolutely no bearing on the transaction in question.
Hashcat? OpenDNS? A question about Elon? I mean I know HN hates cryptocurrency with a fiery passion... But that has no influence whatsoever on this specific transaction for which OP claims to have all the documentation for (it wasn't a cryptocurrency transaction, so why would interest in BTC be relevant to the transaction?)
This has to be one of the worst sides of the internet. User posts issue X, and other users spend all of their time looking through post history so they can shame them and come up with some twisted reasoning that X is justified.
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…
Corporate process improvement is not an excuse for treating people badly. An individual human who treats people badly is not allowed to say "well I deal with a lot of people and I need algorithms and sometimes my algorithms don't work so I'm doing my best to improve them". Corporations should not get a pass because they need cheap processes that "scale" to maintain their profit margins. This is the perpetual moral ha…
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You know Stripe didn't go through this guys socials to find all these threads and THAT is why they locked him down, right? Stop victim blaming and throat goating Stripe, it's disgusting.
Then a huge sale goes through (company van) and an actual human of the fraud team looks into the normal products sold through the account. If they then find that the products sold violate the terms and conditions, they've got a reason to lock the account.
They don't have a good reason to block the sale of the van, though, especially if their ex customer has provided the necessary paperwork. They can lock future transactions and even all pending transactions if they have to (and demand proof that they don't violate the TOC for them to go through), but after filing all that paperwork the $3300 transaction should just go through.