‘Click to Cancel’ legislation introduced in Pennsylvania

Post by jwally » Mon, Apr 18, 2022, 1:31 PM UTC

bgro wrote: post #76

QuikAccount wrote: post #4

Fully in favor of this. I recently had to cancel a subscription that had no "cancel subscription" button and instead forced you to contact customer service so they could try to sell you on discounts and etc. No, just let me cancel and get on with my day. Unfortunately, it seems health clubs(and I assume gyms?) are exempt from this when they are like 80% of the problem.

I wonder if this will turn into the "Do Not Call" list situation, which advertisers seem to download and use as their "Call List" because it's just so easy and accessible. Confirm your email is valid, and then add it to the list of "continue to spam" accounts.

Post by jwally » Mon, Apr 18, 2022, 1:37 PM UTC

tcoff91 wrote: post #34

LegitShady wrote: post #22

Earlier quoted context omitted.

I've had issues with gyms and also a cable internet provider where the employees say they've processed your cancellation but I found later that for some reason it hadn't worked and I was still subscribed. A cable provider sent me a bill for $300 of equipment I had returned three months earlier and I was only lucky I kept the receipt from returning the equipment that I could prove I had done it. Since the items had be…

Sounds like Comcast for sure. That’s their go to move to punish people for canceling.

Post by bombcar » Mon, Apr 18, 2022, 1:58 PM UTC

tzs wrote: post #107

bombcar wrote: post #65

Earlier quoted context omitted.

One thing I can think of immediately is that smaller companies may have to implement something now that wasn't there - whereas larger can easily absorb the cost. I've seen "subscription forms" that don't actually process anything, they just save the info in a database for someone to manually do stuff with later. These companies will now have to work out how to do a cancel button. Arguably, they should have to anyway,…

Despite the title all the bill actually requires is that the company allow cancellation over the internet if the subscription was bought over the internet. No actual clickable cancel button is required. In particular handling it by email is fine under the bill.

Post by mgkimsal » Mon, Apr 18, 2022, 2:15 PM UTC

dghughes wrote: post #206

WalterBright wrote: post #123

Earlier quoted context omitted.

Health clubs rely on 90% of their members never showing up. If they all cancelled, there'd be no more health clubs.

That's probably how they made it through the pandemic. Piles of cash from yearly subscriptions and no labour costs since nearly all the gym workers were laid off.

Post by arbitrage » Mon, Apr 18, 2022, 2:21 PM UTC

Workaccount2 wrote: post #200

everdrive wrote: post #184

Earlier quoted context omitted.

There's a pretty easy lesson here: don't sign up for services. Or more realistically, sign up for as few services as possible, and treat every service with suspicion until proven otherwise. If you can't obtain a company's goods without signing up for a service, then seek an alternative. Services generally have two business models: - Spread a large cost over monthly payments so that customers will spend more than they…

SaaS is an absolute cancer. I know a lot of those fat six figure salaries are contingent on people paying $9.99/mo for a grocery shopping list app, but its getting out of hand. Sorry HN.