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You either die an MVP or live long enough to build content moderation

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201–210 of 429 posts

Re: You either die an MVP or live long enough to build content moderation

#201

Our MVP needed content moderation. We put a database tool up and immediately, our first user started using it to create a public-facing database of his porn collection. It was... quite the collection.

It's inevitable that these folks would show up pretty quickly, but your very first user? Extremely impressive!

Re: You either die an MVP or live long enough to build content moderation

#202

Here's a thought. Have a platform where identity is verified. Users can post publicly or within their circle. Any illegal or fraudulent content can be handled by the legal system due to the lack of anonymity. Beyond that, let users form groups for topics like reddit. Where does this fall down?

I like the general idea, but one place where it falls down is in Free press situations. For example, you are a whistleblower or dissident. And the other example is if you are a battered spouse and want to discuss it without the batterer being able to identify you.

Re: You either die an MVP or live long enough to build content moderation

#203
post #199
post #68

So true. In HN articles where we discuss social media moderation there's often this idea that "they shouldn't be doing this at all". But I think for most companies and users ... they won't like what a completely moderation free site looks like. So here we are with this painful problem. I kinda wish there was an imaginary "real person with an honest identity" type system that did exist where we could interact without…

> I kinda wish there was an imaginary "real person with an honest identity" type system that did exist where we could interact without the land of bots and dishonest users and so forth. But that obviously brings its own issues. That sounds like it could be done in a way that isnt terrible. As a user, you sign up with an identity provider by submitting personal documents and/or an interview to prove that you’re a real…

The thing I was thinking of when it comes to the ID provider is the potential power an ID provider has... if say you wanted to be validated, but still have some anonymity in some cases ... or just if they decide to invalidate you for any given reason.

Granted all very hypothetical stuff, I'd give it a spin for sure.

Re: You either die an MVP or live long enough to build content moderation

#204
post #195

Earlier quoted context omitted.

Oh yes. Never ending. We still keep the free plans even through there are abusers, but that won't be a reason to retire it. So many people using for legitimate reasons and keeping their personal writing there. It's unfortunate, but well, it happens.

Why do you think they were using your platform to do this? Is it because these scammers were non technical? Or maybe the anonymity provided by your platform?

2 theories

1. Highly technical, because the flow was scripted to work with our website. Bypassing captcha, email verification by using many different domains, email accounts and also highly distributed via many ips.

2. Non technical. Where they paid some ppl to do it manually, which doesn't seems to be due to the way they walk through many steps like piece of cake.

However, our platform was/is a target due to several reasons:

1. Easy to register and start blogging. 2. Free plan with no hard limit. 3. Quick rankings due to SEO implementation out of the box. 4. Absence of any moderation before such attack.

And probably some other possible reasons that made their job easier and us a better target.

Re: You either die an MVP or live long enough to build content moderation

#205

I'll never forget having to be a moderator for a somewhat popular forum back in the day and oh man did I learn how a few people can make your life hell. One thing not mentioned many times in these discussions are the poor moderators. Having to look at all that stuff, some of which can be very disturbing or shocking (think death, gore, etc as well as the racy things) really takes a toll on the mind. The more automatio…

I'll never forget having to be a moderator for a somewhat popular forum back in the day and oh man did I learn how a few people can make your life hell. I was also a mod for a popular gaming forum way back in the day. It was pretty miserable looking back. Personally, for me, the extreme/shocking content wasn't the biggest issue. That stuff was quick and easy to deal with. If you saw that type of content you just imme…

This forum, didn't happen to start with a T and end with a G? (Shortened acronym)

Re: You either die an MVP or live long enough to build content moderation

#206
post #68

So true. In HN articles where we discuss social media moderation there's often this idea that "they shouldn't be doing this at all". But I think for most companies and users ... they won't like what a completely moderation free site looks like. So here we are with this painful problem. I kinda wish there was an imaginary "real person with an honest identity" type system that did exist where we could interact without…

The problem is where the line is drawn. Arguments against explicitly illegal content (like CSAM) or unhelpful content (like spam) are used to justify content moderation that goes far beyond. Moderation on the biggest social media platforms (like Facebook, Twitter, TikTok, etc.) includes more than just basic moderation to make the platform viable. They include a number of elements that are more like censorship or propaganda. These platforms ultimately bias their audience towards one set of values/ideologies based on the moderation policies they implement. And given that most of these companies are based in highly-progressive areas and/or have employee bases that are highly-progressive, it is pretty clear what their biases are. This present reality is unacceptable for any society that values free and open discourse.

Re: You either die an MVP or live long enough to build content moderation

#207
There is an untold story here which is how incredibly well HN is moderated. Don’t know how it can remain so good. I feel like the center cannot hold. The site seems to me hideously understaffed, yet they do a pretty much perfect job of moderating. Would love to know if it is all human, supplemented by ML, or what.

Re: You either die an MVP or live long enough to build content moderation

#208

Earlier quoted context omitted.

>Oh hello, strawman. Glad to know you finally admit that being kidnapped by a 3rd party is not really what most of us think as "moderation", and thus you have made a straw man. Although in the strict sense I guess it is true that moderation could merely mean some 3rd party entity came along and violently kept me away from communicating. If you don't like me posting cat pictures on reddit, you could crack my skull or…

... wow. Talk about going from 0-100 entirely too fast. I was talking specifically about sites such as Silk Road and others being taken offline (which is exactly what you were talking about, too), not once did I mention his arrest nor did I allude to it. Glancing at your username, I seem to recall previous comments from you in threads about drug use being legalized. On the broad topic of drug legalization - again - y…

I apologize, maybe you are not familiar with the details of the silk road. Ross Ulbricht was the administrator and creator of the silk road, allegedly. It's quite probable that without his arrest, it would have persisted even if on newly acquired hardware. I would argue his arrest was integral in these violent thugs "moderating" silk road away like the mob "moderates" away their competition.

Instead, after his arrest the content ended up on new platforms rather than the Silk Road platform.

> biases from creeping in and causing you to misunderstand posts and/or lash out at others.

Yes my bias is in complete, unrestricted free speech. Every single piece of content, regardless of how damaging or vulgar anyone thinks it is and regardless of if it portrays even the worst of crimes. I admit I am colored by that bias.

> lash out at others.

What are you talking about? You feel attacked because your poorly constructed argument was laid open. Your case is pretty clear. Even if the system of the internet has no useful filter of content (whether that is true or not), if a third party such as DEA comes along and decides to seize equipment and throw the operator in jail, you consider that content moderation. And I'm willing to admit from a practical perspective, that could be considered a form of moderation by a violent third party.

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Edit due to waiting on timeout to reply below:

His arrest is hand and hand with the shutdown. It was integral. You can't say you weren't mentioning Ulbricht's arrest when that arrest WAS, in part, the takedown of Silk Road. The very fact that you said you weren't speaking of the arrest lead me to say you "may not be familiar" (note the uncertain words, that your bias clouds you from understanding did not speak in certainties.)

>s, and then angrily respond to them as such.

I think you're projecting. If there's any anger, it must be yours.

>Yeah, again, you're injecting your own biases as you create assumptions about my comments

Your comment appeared to be a rebuttal to my statement that "The internet itself is unmoderated in any useful sense for conten." If it wasn't actually a rebuttal but actually an agreement, I apologize for misunderstanding you were actually supporting that argument.

>See how I used "moderated" in quotes in my very first response? That suggests that I'm using the term rather loosely.

>If something's illegal - even if you and I think it shouldn't be - then it's typically going to be removed at some point, even if it takes a while because something like Tor makes it difficult. And in that sense, yes, the internet is "moderated" for that content. That's all I've said/argued, and I truly don't understand how that is so difficult for you to grasp.

The illegal content has only progressively proliferated since the advent of the internet, and we've yet to see an effective mechanism to moderate the content of the internet as a whole. Virtually every category of content has not only not been removed but increased.

>That's all I've said/argued, and I truly don't understand how that is so difficult for you to grasp.

Yes and I'm arguing that this is incorrect, it hasn't been moderated. At best it has passed from platform from platform but no effective mechanism has managed to censor the internet as a whole.

Sometimes I wonder with all this speak of anger, misinterpretations, and clouded judgement is just you repeating to me what your own psychologist told you.

Re: You either die an MVP or live long enough to build content moderation

#209
post #17

Around 1 year ago we got hit badly on our [blogging platform][0] by people/groups submitting fake customer support description of other big companies, either being Microsoft, Facebook, Comcast etc. Rolled out a machine learning model and trained it on the database. 99% of them vanished. Next day, the machine didn't work and success rate was around 5%. Found out, they have learned the trick and now using symbols from…

[deleted]

Re: You either die an MVP or live long enough to build content moderation

#210
post #84

Can't help but think back to W. Edwards Deming's distinction between after-the-fact efforts to "inspect" quality into the process -- as opposed to before-the-fact efforts to build quality into the process. OP offers a first-rate review (strategy + tactics!) for the inspection approach. But, the unspoken alternative is to rethink the on-ramp to content-creation privileges, so that only people with net-positive value t…

Absolutely this. Don't build the ship and then run around plugging leaks --- plan out the ship well enough to prevent leaks in the first place. This is hard, and rare, because it requires predicting how all sorts of different people are going to interact with the community. Traditionally, this hasn't been something that the people who start software companies are particularly interested in, or good at. And a laser fo…

In this case, a mix of both is required. While you absolutely must plan ahead and implement as many safeguards as you can prior to launch, that's simply the beginning, and it is incredibly naive to think that all the leaks can be prevented. (Or, honestly, that really any aspect of a community can be perfectly master-planned in advance.) To operate anything like a UGC platform is to be eternally engaged in a battle against ever-evolving and increasingly clever methods someone will come up with to exploit, sabotage, or otherwise harm your platform.

This is totally fine -- you just need to acknowledge this and try not to drop the ball when things seem like they're running smoothly. Employing every tactic at your disposal from the very beginning should be viewed as a prerequisite, one that will start you off in a strong position and able to evolve without first having to play catch-up.

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