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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#201

Post by malandrew »

hn_throwaway_99 wrote: post #198
ChrisKnott wrote: post #176

Earlier quoted context omitted.

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

Seriously. My whole thought reading GP's post was "This person is coming across as a complete asshole by their own words , but in their mind they are thinking they are coming across as some kind of hero."

I see no issues with anyone being an asshole once others have driven them to that point. Should people continue to accept abuse and suffering from those who indifferently inflict it?

Re: FB users buying Oculus VR headsets to get customer service prioritization

#202

Post by JoeQuery »

fpgaminer wrote: post #174
nrp wrote: post #128

Earlier quoted context omitted.

Just one point of clarification. We (the Oculus team) were based in Irvine, CA, but we were well under 100 people when we relocated to the Facebook headquarters in Menlo Park in 2014. Organizational barriers came and went, but there wasn’t a meaningful physical barrier.

Side tangent, but ... thank you for Oculus. Seriously. I recently got a Quest 2, and its been life changing. It's just an incredible product. I used a DK1 and DK2 back when they came out and the Quest 2 is like night and day. Everything is so much better. No screen door, wireless, plug and play, etc. I honestly didn't think VR would get to this point so quickly. As for the life changing part, it's helping me work aro…

Blaston on the Quest is my primary form of exercise and I love it. Definitely life changing for me.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#203

Post by fauigerzigerk »

ChrisKnott wrote: post #176
malandrew wrote: post #165

Earlier quoted context omitted.

I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#204

Post by lenkite »

malandrew wrote: post #165
jimrandomh wrote: post #88

There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…

I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…

You are getting downvoted, but realistically your approach works. Had to do this myself a couple of times when desperate.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#205

Post by jedberg »

odux wrote: post #104
kilobaud wrote: post #96

Earlier quoted context omitted.

You seriously dont think email, search, or direct-messaging services sound _anything_ like the telephone or the postal service or the radio?

The are critical pieces of the modern world yes. But not a utility. One cannot live without a utility and utilities generally have a monopoly in most places. If my power or water company bans me for some reason I am toast. I have to endure undue hardship to get something that provides may be 10% of the utility (own well, water pump, generator...). Internet itself (the pipes) on the other hand are probably a utility.…

Cars are fungible, email address not so much. If you get banned from owning or servicing your Honda, you can sell your Honda and get a Toyota.

If you get banned from using your Gmail, you can't just switch to Hotmail.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#206

Post by Griffinsauce »

mcblirple wrote: post #147
nrp wrote: post #128

Earlier quoted context omitted.

Just one point of clarification. We (the Oculus team) were based in Irvine, CA, but we were well under 100 people when we relocated to the Facebook headquarters in Menlo Park in 2014. Organizational barriers came and went, but there wasn’t a meaningful physical barrier.

You ain’t kidding. Getting interviewed by an Oculus computer graphics software person who had never touched SSH in his life was quite an experience coming in as a potential production engineer circa 2015. And, on top of it, he was quite rude about it and held me responsible for not understanding anything I was saying even though he was basically interviewing a lumberjack or a fireman from his perspective, anything bu…

> computer graphics software person who had never touched SSH in his life

I'm not near this kind of graphics but would you ever need SSH for that job? It seems unrelated.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#207

Post by rnjesus »

fauigerzigerk wrote: post #203
ChrisKnott wrote: post #176

Earlier quoted context omitted.

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.

what a chad thing to say

Re: FB users buying Oculus VR headsets to get customer service prioritization

#208

Post by gassius »

kentonv wrote: post #119
jjeaff wrote: post #110

Earlier quoted context omitted.

Apparently Virgin Mobile doesn't verify email addresses nor does it let you reset your password by email. I assume they send you a text or something. So I've been getting billing notifications and other garbage for someone else's account for years.

My email address is temporal at gmail.com. "Temporal" was my teenage gamer tag. It also turns out to mean "temporary" in Spanish. Ever since the Spanish-speaking world started using gmail, people have been signing up for stuff with my e-mail address every single day. Any new service I want to register an account with, I first have to hijack the existing account holding my address and delete it or change the email add…

I got a common Hispanic name a my address is (nane first letter)surname at Gmail I receive a lot of information from many people from Patagonia to Toronto, and there are systems that I CANNOT BELIEVE what they send without confirming the account.

Worst offender, by far, is Chilean companies. Total disregard of privacy practices. Almost none from Spain (GPDR effects I guess)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#209

Post by BLKNSLVR »

ChrisKnott wrote: post #176
malandrew wrote: post #165

Earlier quoted context omitted.

I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

What's good for the goose...

Re: FB users buying Oculus VR headsets to get customer service prioritization

#210

Post by franga2000 »

bigyikes wrote: post #89
fallingknife wrote: post #87

Utility services start off as luxuries, and are private and unregulated. This was true with telephone and electric companies. When these services get to a certain point where there are real consequences for not being able to access the system, they need to have public regulation to ensure access and customer service. ISP internet service has definitely reached this point, and I think that there's a strong argument th…

I hate FB and Google, but I don’t buy this argument. It doesn’t pass the duck test for me — doesn’t look or quack like a utility in my view. I am sympathetic to the argument though. Getting locked out of your existing Gmail account could be really disastrous. Maybe there should be regulation for email extrication — if you’re going to ban me, you better allow me to update all of my accounts to not use your email servi…

Email absolutely should be a utility and allow you to transfer your email address between providers just like you can your phone number. I understand the technical challenges associated with that due to how DNS and the email protocols work, but I don't particularly care. There should also be a legally required minimal level of customer support for email account issues - if I can't get access to my email for over a week because of an issue on their end or even on mine, there better be a support rep ready to talk to me over the phone and get it sorted.

For all of the things that could ruin me if lost/stolen (government ID, bank accounts, phone number...), I have an automatic last-resort strategy of getting in a car, driving to a place and annoying someone in-person enough to get my problem solved. But email is the only exception.

I've tried looking for providers in my country, but they all went out of business around the time gmail launched. So now my only options are international megacorps with no support for anyone without 100k twitter followers or small companies with offices on the other side of the continent.

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