people complaining about breaking contracts. really?
Sometimes it's just funny what HN commenters choose to defend—and a little sad.
Adobe charges subscription cancellation fee
201–210 of 603 posts
Re: Adobe charges subscription cancellation fee
#202My past 2 subscriptions with Adobe has resulted in them continuing to bill my CC after any cancellation.
Account is cancelled, so there’s nothing to log into.
No choice but to chargeback or attempt to engage via Twitter. Seems like a well established occurrence.
I recently discovered the Affinity suite of tools to replace much of the use/need I have for creative suite.
Re: Adobe charges subscription cancellation fee
#203Earlier quoted context omitted.
How is this a dark pattern? This seems pretty transparent to me. You click see more details, it lists all 3 options, you hit next and it keeps the 3 options in a condensed list, but respects your selection.
"See more details" isn't the primary call to action --"buy now" is. If you click "buy now", you're taken to a page that doesn't show the three options side-by-side, and if you're not paying attention you could miss the new "annual plan" text that's been added.
I'm firmly in the "if you don't pay attention when purchasing something it's your own damn fault" camp.
Re: Adobe charges subscription cancellation fee
#204Earlier quoted context omitted.
To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options: 1. No contract, pay monthly 2. Annual contract, pay monthly (cheaper than 1) 3. Annual contract, pay in one go (cheaper than 1 & 2) You pick one of the three options and check out. Where exactly is the confusion?
The dark pattern is the first page pretending it’s a $52/month rate when the actual monthly rate is priced much higher. If they want to honestly advertise that price then it needs to say “billed monthly with annual contract.”
Absolutely. It's not a $52/month rate because it's not 52 dollars per month. The moment you click that buy button you're on the hook for $624.
IMO A less deceptive label would be $624, billed in monthly installments.
Re: Adobe charges subscription cancellation fee
#205Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
The total price is not shown for the 12-month contract, as such it’s not compliant with Norwegian consumer law
Surprising to see a company like Adobe operate on such terms, although it also applies to companies like Audi on their EV charge subscriptions for access to Ionity
Re: Adobe charges subscription cancellation fee
#206Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Feasible until you realize adobe auto renews contracts and uses a service to update expired cc with your new expiry date without any real consent or notification.
Not sure if you’ve been with Adobe for any period of time and then left, it hasn’t been pretty on multiple products for me.
Re: Adobe charges subscription cancellation fee
#207This has happened for years! It's not some new terrible thing. You sign up for an annual subscription, paying monthly installments. They give you the option to pay half of it out if you want to cancel, it's no different than a 12 month phone plan in places like Australia. God I hate Twitter. People on their are so used to only reading 150 characters, that it's started affecting them in their daily life, that they're…
Adding onto this. The actual shitty thing that people should be complaining about, is that the subscription auto-renews (unless I missed the checkbox) and I couldn't find a way to cancel it pre-emptively, outside of blocking it at the bank level, otherwise it signed me up for another 12 months.
God I was looking for this. Went through the exact same thing. Lots of people on their forums complaining about it too. Put me off ever going near Adobe again.
Re: Adobe charges subscription cancellation fee
#208Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
> If you didn't want to agree to pay by the year maybe you shouldn't have signed up for a year of service? This whole thing sounds a lot like a loan. If Adobe wants to provide a loan then they should be regulated like a bank. Otherwise a monthly fee isn't a loan, and a monthly fee shouldn't have a cancellation fee.
It's not a loan because you're not getting use of something before you've paid for it. You're paying for something as you use it, and getting a discount because you agreed you'd use it for a year.
You have to pay back the discount if you end up not using it for a year, as it should be.
Re: Adobe charges subscription cancellation fee
#209Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…
Exactly. Why do you think it's lower for option 1?
Yearly commitment. Longer term commitments give you benefits in a lot of places and have checks in place to prevent people from gaming the system. Not very hard to understand.
Re: Adobe charges subscription cancellation fee
#210https://affinity.serif.com/
Serves the 80% use case. Is in some areas (Live Filter, real time zoom, startup time, one fileformat for Photo, Vector and DTP) even better.
And best of all: no subscription!