Earlier quoted context omitted.
I've worked 6 years as a PM, last 4 at FANG Here's some advice, which you are free to take or to leave, (and that's very reasonable since my advice is generic and I can't speak to your exact circumstances) 1) Just start doing it. Don't wait for someone to give you permission to prioritize customer needs. Pick up the phone and call them. Go to a store and watch them shop for your product. Talk to people. When you set…
I'd be cautious about this advice. Many times even though the company in general might be a feature factory [0], there might very well be a human who actually meets customers, or at least tried meeting them and failed for some reason. So a much better and safer idea might be first to figure if there were any attempts in the past, or is there any ongoing similar initiative right now, find the participants if there was…
This comment doesn't seem necessary!