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Yelp lays off 1000, furloughs 1100

blog.yelp.com

201–210 of 317 posts

Re: Yelp lays off 1000, furloughs 1100

#201

Earlier quoted context omitted.

This is not a thing. No one at Yelp does this. There is literally zero evidence that Yelp does this.

Ok, just keep pretending it isn't happening. But the owners of thousands of small cafes & restaurants would bend your ear for hours with bullshit they have to deal with.

Do you have any evidence to support this claim?

Re: Yelp lays off 1000, furloughs 1100

#202

I know this is a very tired topic, but does anyone have any good blog posts or articles about "what exactly is it that you all do?" Yelp having 6000 employees. I'm not surprised, I'm not mad. I just want to understand.

A lot of jobs exist to cover some broken process that could be fixed but costs way more or requires a lot change to actually fix versus throwing a body at the problem. Then things bloat a little bit, but in my opinion there's a lot of things that seem like waste to an outsider that are value added when you consider the system that they exist in.

Re: Yelp lays off 1000, furloughs 1100

#203
post #159

While job losses will pile further misery on the economy, I hope that means there are now fewer ad sales people trying to shake down local businesses so that they offer Yelp protection money to keep their ratings positive. Companies like this always start with a noble purpose, before the pressure to monetize causes them to ruin what was once a valuable service.

This is not a thing. No one at Yelp does this. There is literally zero evidence that Yelp does this.

Don't they create profiles of businesses, ask for reviews from the public and will only take them down after paying?

Re: Yelp lays off 1000, furloughs 1100

#204
post #159

While job losses will pile further misery on the economy, I hope that means there are now fewer ad sales people trying to shake down local businesses so that they offer Yelp protection money to keep their ratings positive. Companies like this always start with a noble purpose, before the pressure to monetize causes them to ruin what was once a valuable service.

I see it differently: Yelp has built a platform that has a large audience. If you don't pay for certain things then you don't get visibility in their platform. Everyone from Google to Capterra does some version of the same thing. You can call it "shaking down" local businesses but no one is entitled to positive or even fair promotion on someone else's platform.

Ok, well then I suppose that you agree that I am free to spread false rumors about you, as long as I do it on a platform that is privately owned?

Re: Yelp lays off 1000, furloughs 1100

#205

Earlier quoted context omitted.

I wondered this before joining a large tech company. As it turns out, a lot of engineering is done on experimentation to optimize the product. Only a small portion of users might see the experiment, and many don't succeed. An example might be complying with food and alcohol law in a single region, which you would never see unless you lived there. Another example might be a complete experimentally gated refactor that…

>Another aspect is your changes often have to be approved by a lot of people, which is not the case on small projects. So you need more engineers because you hired more middle managers? That's a little absurd in my opinion but I am likely wrong in this assumption. It just seems like the reaction to "We have lots of approvals" should be figuring out how to reduce the amount of approvals needed, not hiring more enginee…

The best way I’ve ever heard this explained is to imagine a software business as a machine. Early on, it’s easy to trust - the machine is small, there aren’t many working parts and dependencies are all manageable. Making things even easier, the founders generally have control over hiring and they’re often still at the hiring friends/colleagues stage of their evolution.

Then, the machine gets bigger and the dependency graph gets more complicated. Suddenly, if you change one small part of your module, you run a very real chance of ruining something someone in a faraway department relies upon. So, the machine evolves to have things like coding standards and more formalized review processes. Unfortunately, the machine is composed of humans and humans aren’t as simple as just pulling it all apart, greasing it up and putting it back into service. So every single time you add a review step, there’s a chance it genuinely adds to quality (or removes risk). But, there’s also a chance that that change was about ego and organizational power. Then, in five to ten years, they hire MBAs to come in and lay people off.

Edit - Good heavens, this sounds bleak.

Re: Yelp lays off 1000, furloughs 1100

#206

I know this is a very tired topic, but does anyone have any good blog posts or articles about "what exactly is it that you all do?" Yelp having 6000 employees. I'm not surprised, I'm not mad. I just want to understand.

I believe something like 80% of their workforce are Sales + G&A.

Re: Yelp lays off 1000, furloughs 1100

#207

I know this is a very tired topic, but does anyone have any good blog posts or articles about "what exactly is it that you all do?" Yelp having 6000 employees. I'm not surprised, I'm not mad. I just want to understand.

Let say there are 500k restaurants and businesses that pay for services on yelp. Let’s say an average sales person services 100 of these places. You’ll need 5000 sales people.

Re: Yelp lays off 1000, furloughs 1100

#208
post #162

Earlier quoted context omitted.

Yup. I don't like Yelp, but in this situation the choice isn't between layoffs and no layoffs, it's between layoffs and bankruptcy. And in bankruptcy you'd see massive layoffs anyway. There's not really even a choice here.

The choice is to build an emergency fund, just like you would do for yourself, so you can pay your rent, your bills if an accident in your life happens. Yet, financial crashes happens quite regurlarly but companies expect the gouvernment (citizens) to pay the rescue bill. And I'm not going to cry for the execs taking a 20-30% pay cut.

Almost half of Americans don't have $400 to cover an unexpected emergency. For many of them it's because they simply don't make enough money to save a lot.

Yelp is in a similar situation; they're simply not profitable enough to have been able to sock away 6+ months of expenses to be able to weather a black swan pandemic event. The FANGs are profitable enough and they do have that much money saved up, but Yelp isn't and doesn't. Their business model was already a little creaky before this started and all their customers shuttered.

Re: Yelp lays off 1000, furloughs 1100

#209
post #159

While job losses will pile further misery on the economy, I hope that means there are now fewer ad sales people trying to shake down local businesses so that they offer Yelp protection money to keep their ratings positive. Companies like this always start with a noble purpose, before the pressure to monetize causes them to ruin what was once a valuable service.

This is not a thing. No one at Yelp does this. There is literally zero evidence that Yelp does this.

Not sure why you're downvoted. The general public (including OP) still believes that Yelp manages reviews differently for businesses that purchase advertising.

There is zero physical evidence that Yelp does or ever did this. The only thing that Yelp ever did was move one positive review to the top of the page for advertisers, and I'm pretty sure they abandoned that practice a long time ago.

It's pretty obvious to me that unsophisticated business owners are simply drawing false inferences when they receive a sales call and then receive a negative review. Confirmation bias at work.

Here's an old Hacker News comment that seems to me to probably be close to reality: https://news.ycombinator.com/item?id=1149078

Re: Yelp lays off 1000, furloughs 1100

#210

Earlier quoted context omitted.

Ok, just keep pretending it isn't happening. But the owners of thousands of small cafes & restaurants would bend your ear for hours with bullshit they have to deal with.

Do you have any evidence to support this claim?

Louis Rossmann has a Mac repair store in New York and, when I was subscribed to him, had posted numerous videos about his experiences with Yelp.

One example: https://www.youtube.com/watch?v=8CIGKxLcoso

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