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Amazon Flex

flex.amazon.com

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Re: Amazon Flex

#201

Post by hellofunk »

ortusdux wrote: post #99
hellofunk wrote: post #61

Earlier quoted context omitted.

I agree. When Amazon sends an order using one of these type of delivery services, they should send a followup email to the customer in a day or two after delivery asking for a simple rating on the delivery experience.

I guarantee that they have this feature planned out and are just waiting until they have enough drivers that firing some is an option.

Amazon is a rather wealthy company, are they really cutting corners on this key part of the customer experience because of money? Because good drivers would line up if they paid properly... or just hired a real delivery company.

Re: Amazon Flex

#202

Post by brador »

suvelx wrote: post #96
SmellyGeekBoy wrote: post #86

Earlier quoted context omitted.

E-commerce companies have 2 points of contact with the customer - the website and the courier. It makes no sense whatsoever to me why there's this ongoing race to the bottom on the courier side of things while companies spend more and more on the website side. I suppose at that point they already have your money, so what if this delivery experience is awful? Yodel are worse than useless, and I can't see this being mu…

What I don't understand, is why I can't pick my delivery slot for free. Everybody has jobs. Everybody finds it annoying to buy something on line. You never know when it's going to turn up. You have to take a day off, and hope your driver is competent at his job. Why can't you just say "I'll be at home on Thursday after 5pm. Call me on #555-333-9999 if you have any issues". Courier delivers the package after 5pm on Th…

Because an average courier drops 180 parcels a day.

Now add customer preferences and you have a mess that can't be satisfied because everyone wants their parcel 5-7pm.

Re: Amazon Flex

#204

Post by notjustanymike »

elsurudo wrote: post #90
vkjv wrote: post #10

Earlier quoted context omitted.

I have lived in Baltimore my entire life and this comment is an enigma. I assume this is some type of jab at crime, but IMHO, Baltimore is perfect for this kind of operation. To name a few reasons: * Urban environment. Lots of deliveries in a short period of time. * Amazon DH is conveniently located near I-95 for easy access to the city as well as I-695 and surrounding suburbia. * Traffic actually isn't that bad comp…

He's probably been watching a bit too much of The Wire.

I love this assumption. It's partially true; I lived in Baltimore during the time they were filming the Wire. They used to interrupt my commute home by filming in my neighborhood.

Re: Amazon Flex

#206

Post by Spooky23 »

hellofunk wrote: post #61
tdylan wrote: post #30

Earlier quoted context omitted.

Simple solution = rating system a la Uber.

I agree. When Amazon sends an order using one of these type of delivery services, they should send a followup email to the customer in a day or two after delivery asking for a simple rating on the delivery experience.

Great, so now as a customer, I'm responsible for management tasks for Amazon's ersatz delivery service. Umm... no.

There's an easier solution for this problem: Use Walmart, Newegg etc.

Re: Amazon Flex

#207

Post by garyrichardson »

mseebach wrote: post #188
IkmoIkmo wrote: post #186

I wonder how long it'll take for an online thievery marketplace will pop-up selling Amazon Flex delivery data. For example, if you know you delivered a $10k gold apple watch (hypothetically), I can bet you that a local thief would pay you at least $100 for you to tell him which house it was delivered to. In fact, my neighbour's home was broken into last year. Turns out (unbeknownst to us), he apparently had a safe in…

I've never received an Amazon package that listed its contents on the outside. The reason for this appears fairly obvious.

Also, in what world are people casually priming a new rolex? I see it as either:

- a stretch luxury purchase for the average person -- I'm going to expect white glove service from a high end jeweller. Or possibly a shady Craigslist deal. - a 1%er is going to send their personal shopper to pick it out and bring it to them

Re: Amazon Flex

#208

Post by enraged_camel »

mikeash wrote: post #123
hmmdiggy wrote: post #48

Earlier quoted context omitted.

Complained several times but still occurs. I'm stuck in that guy's catchment area so always a high chance it's the same bloke.

They'll probably get the idea if you start hitting them in the wallet. Any time the stuff you ordered smells of smoke, return it as having been damaged in transit (it's true!) and they should catch on pretty fast.

I don't think the package smelling like cigarette smoke qualifies as "damaged", sorry.

I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).

Re: Amazon Flex

#209

Post by ghaff »

jonesetc wrote: post #150
martingordon wrote: post #134

One of the reasons I hesitate to use Amazon Now is that big "suggested tip" field. I don't tip the UPS delivery person, why should I tip my Amazon Now delivery person? What's been the norm for you all?

Disclaimer: I have never used Amazon now, and don't see myself using it even though it is available to me. I also have no idea how the whole operation works before it leaves the warehouse. Does your UPS package get delivered in an hour? Do you tip a pizza delivery driver? Personally I think it depends on how much work the person doing the delivery did before the delivery to help get it done fast. So for food delivery…

It mostly depends on whether the person doing the delivery is basically working for tips or whether they're being paid a reasonable wage. My understanding with pizza and other fast food delivery is that the drivers are basically working for tips--therefore you pay them.

In general, outside of that, I wouldn't normally pay for delivery that already has a delivery charge built in. But then, I'm sure some people are more inclined to tip a dollar or three for random personal services than I am even when the services are utterly routine (i.e. the driver didn't do something special for you).

Re: Amazon Flex

#210

Post by afiedler »

hiou wrote: post #196
shawnee_ wrote: post #118

Q: Where can I deliver with Amazon Flex? A: Amazon Flex is available now in Seattle. It will be available soon in New York, Baltimore, Miami, Dallas, Austin, Chicago, Indianapolis, Atlanta and Portland. Smart move by Amazon to refrain from making any Bay-area city one of its test markets. It's like Amazon is saying "we don't need to prove this will work in the bubble; let's base our test data set on realistic markets…

I'm not sure what it says about the Bay Area, but there does seem to be a bit of a correlation with avoiding certain cities. For example Baltimore is interesting in that Washington, DC is not included but very close and almost part of the same metropolitan area.

I was a little disappointed about this too. It could be that their distribution center is close to BWI, and traffic between BWI and DC is epically bad during rush hour. Many of my packages seem to come through BWI over Dulles. DC is relatively open to the on-demand economy, being one of the first cities to fully legalize Uber.
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