ADP Sues Zenefits for Defamation • Hacker News Board

Re: ADP Sues Zenefits for Defamation

#21

Post by pgrote » Wed, Jun 10, 2015, 3:45 PM UTC

Is there a link to ADP's technical response?

Re: ADP Sues Zenefits for Defamation

#22

Post by bttf » Wed, Jun 10, 2015, 3:45 PM UTC

jusben1369 wrote: post #2

I feel like Zenefits is becoming a case study in everything you don't do when you enter an industry. We'll be switching away because I'm worried who else they won't play nice with in the future. Uber and AirBNB have scared the heck out of huge incumbent industries and cities/governments and had scraps to be sure. But they don't have the consistent missteps as Zenefits. They know when to fight and when to take a lump…

What are some of the other missteps Zenefits has made in the past (for the uninformed)?

Re: ADP Sues Zenefits for Defamation

#23

Post by [deleted] » Wed, Jun 10, 2015, 3:47 PM UTC

[deleted]

Re: ADP Sues Zenefits for Defamation

#24

Post by aaggarwal » Wed, Jun 10, 2015, 3:47 PM UTC

jusben1369 wrote: post #2

I feel like Zenefits is becoming a case study in everything you don't do when you enter an industry. We'll be switching away because I'm worried who else they won't play nice with in the future. Uber and AirBNB have scared the heck out of huge incumbent industries and cities/governments and had scraps to be sure. But they don't have the consistent missteps as Zenefits. They know when to fight and when to take a lump…

I agree. Zenefits had been in the news for last few months, but all for the wrong reasons, first the Quora fiasco and now this.

Re: ADP Sues Zenefits for Defamation

#25

Post by hatred » Wed, Jun 10, 2015, 3:48 PM UTC

pgrote wrote: post #21

Is there a link to ADP's technical response?

Were you referring to this ? : http://www.adp.com/zenefits/downloads/The-Facts-About-ADP-an...

Re: ADP Sues Zenefits for Defamation

#26

Post by rubiquity » Wed, Jun 10, 2015, 3:49 PM UTC

bttf wrote: post #22

jusben1369 wrote: post #2

I feel like Zenefits is becoming a case study in everything you don't do when you enter an industry. We'll be switching away because I'm worried who else they won't play nice with in the future. Uber and AirBNB have scared the heck out of huge incumbent industries and cities/governments and had scraps to be sure. But they don't have the consistent missteps as Zenefits. They know when to fight and when to take a lump…

What are some of the other missteps Zenefits has made in the past (for the uninformed)?

I remember the Zenefits founder rescinded a job offer to someone that asked on Quora whether they should accept the offer from Zenefits or some other company.

Re: ADP Sues Zenefits for Defamation

#27

Post by apalmer » Wed, Jun 10, 2015, 3:49 PM UTC

tdees40 wrote: post #4

The descent into lawsuits is pretty sad. When customers hate your product (i.e. the ADP front-end) so much that an entire company forms around making something less terrible, you really have to look at yourself in the mirror. I continue to be amazed by the horribleness of benefits web front-ends. I recently did a simple task in our Hewitt system, and it required five pop-up windows. It's just so, so terrible.

The ADP front-end isn't the product. front-end is basically an admin screen, the product is the payroll actually hitting your employees bank, and its all the customer service involved if things go wrong before hitting your employees bank account.

This is why people pay them, there user interfaces are bad. However it is bad interfaces over reliable services... there competition in this case offers great interfaces over other peoples services.

Re: ADP Sues Zenefits for Defamation

#28

Post by dataker » Wed, Jun 10, 2015, 3:49 PM UTC

Yes, it's terrible for Zenefits, but even worse for ADP.

A defamation lawsuit tells a lot about how vulnerable a company is. Take down Zenefits and hundreds of others emerge.

Re: ADP Sues Zenefits for Defamation

#29

Post by eli » Wed, Jun 10, 2015, 3:52 PM UTC

apalmer wrote: post #27

tdees40 wrote: post #4

The descent into lawsuits is pretty sad. When customers hate your product (i.e. the ADP front-end) so much that an entire company forms around making something less terrible, you really have to look at yourself in the mirror. I continue to be amazed by the horribleness of benefits web front-ends. I recently did a simple task in our Hewitt system, and it required five pop-up windows. It's just so, so terrible.

The ADP front-end isn't the product. front-end is basically an admin screen, the product is the payroll actually hitting your employees bank, and its all the customer service involved if things go wrong before hitting your employees bank account. This is why people pay them, there user interfaces are bad. However it is bad interfaces over reliable services... there competition in this case offers great interfaces ove…

Put another way: the people filling out time cards and getting paid aren't the customer.

Re: ADP Sues Zenefits for Defamation

#30

Post by jgalt212 » Wed, Jun 10, 2015, 3:54 PM UTC

I don't necessarily stand with ADP, but I do stand with the vendors.

Zenefits is just a thin wrapper around other companies real products and businesses.

I suspect Zenefits true business plan is a trojan horse. Get between a business and its clients, replicate the wrapped business and whamo you put the existing vendor out of business and grab all their revenues.

How else could Zenefits justify their sky high valuation other than for them to be a trojan horse?