Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

GitHelp – Ask the authors

githelp.io

Post reply on HN
Print view View original

21–30 of 32 posts

Re: GitHelp – Ask the authors

#21

Post by yareally »

kaolinite wrote: post #19
yareally wrote: post #18

Earlier quoted context omitted.

Was there an unsubscribe link in the email? I've had other annoying services claim they didn't need it, but they were making money off their service, soliciting developers and were in violation of the CAN-SPAM Act.

Nope, that's the full email in that screenshot. No unsubscribe link.

Ouch, that's pretty unethical IMHO. Hopefully they add it, since the project owners are reading this thread.

On a side note, I've reported offenders to the FTC for violating CAN-SPAM, but the FTC just sends you a default reply that they don't look at individual reports for violations.

Re: GitHelp – Ask the authors

#23

Post by rip747 »

Questions:

1) Why would I want people submitting a request through this application rather than just using Github issues tracking? Using them would create an additional channel of communication that I now have to not only check but sync. Rather have one channel of communication for my projects

2) I don't see anywhere that the questions and answer will be share with the community like they are with StackOverflow. Why would I want to hide valuable information behind a curtain that no one can see unless they sign up?

3) I personally see no benefit for a CLI interface. I don't see the value in learning a non-standard interface just to get help with something. Yea I can see the "look this is cool" factor, but honestly, I think that's all it is.

I can't even count how many of these startups have come and gone since the time I've been on Hacker News. They never seem to be around long and, quite honestly, I don't think the creators get that they are fixing something that isn't broken.

Re: GitHelp – Ask the authors

#26

Post by ahmdrefat »

kaolinite wrote: post #10

This service has been spamming developers, harvesting emails from open source repos and then emailing them, advertising the service. Really not cool. Even though it looks like quite a cool service, honestly I wouldn't use them on principle. Here's the email I received: http://i.imgur.com/Kf9Nv3F.png

We've have stopped that once we knew how annoying it was for some people, and that it was agents the law.

And BTW the percentage of the people who replied with "unsubscribe" was very very small compared with the people who signed up and responded with thank you emails.

Anyway I happy you think the service is cool, and we've apologised and multiple times for these emails already, so I'm not sure what we can do more?

Re: GitHelp – Ask the authors

#27

Post by ahmdrefat »

yareally wrote: post #21
kaolinite wrote: post #19

Earlier quoted context omitted.

Nope, that's the full email in that screenshot. No unsubscribe link.

Ouch, that's pretty unethical IMHO. Hopefully they add it, since the project owners are reading this thread. On a side note, I've reported offenders to the FTC for violating CAN-SPAM, but the FTC just sends you a default reply that they don't look at individual reports for violations.

Yes, we'll add that and we'll take all the CAN-SPAM act in consideration in the future.

Re: GitHelp – Ask the authors

#28

Post by ahmdrefat »

raverbashing wrote: post #7

Since it was mentioned on the title, here's a tip Don't sign up for the ZenDesk trial, unless you are sure of what is it about and that you want it. You'll spend 10% of your time evaluating their product and 90% of the time dealing with their aggressive sales team and tactics

We've compared GitHelp to ZenDesk in the since that can help people serve their customers in a better way. The people here are the open source maintainers and the customers are the developers who are using their projects.

Re: GitHelp – Ask the authors

#29

Post by ahmdrefat »

davidglauber wrote: post #25

What is it different form AirPair besides the Git pedigree & GitHub integration?

It's different in multiple ways, but some of the features that distinguish us from others is under development. But with the current features we different with things like GitHub integration, and also and that's the big difference is the Expert criteria on GitHelp is that you have to be an open source hackers, someone have contributed to open source project, but not any project. We match your request with the people who contributed to the projects that your using in your decencies.

Re: GitHelp – Ask the authors

#30

Post by jarofgreen »

ahmdrefat wrote: post #26
kaolinite wrote: post #10

This service has been spamming developers, harvesting emails from open source repos and then emailing them, advertising the service. Really not cool. Even though it looks like quite a cool service, honestly I wouldn't use them on principle. Here's the email I received: http://i.imgur.com/Kf9Nv3F.png

We've have stopped that once we knew how annoying it was for some people, and that it was agents the law. And BTW the percentage of the people who replied with "unsubscribe" was very very small compared with the people who signed up and responded with thank you emails. Anyway I happy you think the service is cool, and we've apologised and multiple times for these emails already, so I'm not sure what we can do more?

> And BTW the percentage of the people who replied with "unsubscribe"

I may be able to help explain this - I didn't get your email, but I get a lot like it for SEO, off-shore freelancing and Android services. I don't bother to reply or click the link because I figure if they do this kind of spam advertising the unsubscribe won't mean anything. I just hit "spam" and let my mail program remove them.

Well done for stopping.

Post reply on HN