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To Revive Wallet, Google Tries to Wrangle Unruly Partners

wsj.com

21–30 of 37 posts

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#22
post #7

To revive Wallet, Google needs to make it usable. I'm not exactly unsaavy to the ways of a phone, but on the last phone I had with NFC there was no explanation of how to get it to work at POS (and how to set it up it all isn't very clear). Does the phone need to be awake? Do I need to run an app? I tried it once, didn't work, never touched it again. Mobile payment is something I'm just not going to put a lot of effor…

Actually, Google Wallet works almost exactly the same as ApplePay (my spouse has an iPhone 6, I have a Moto X 2014); I've seen and used both. Just tap the phone on the NFC device and that's it (the PIN pad at the retail may then prompt you to hit credit or debit, if you choose debit, you just enter your wallet pin again). If Google Wallet needs to be unlocked first, it will prompt you for the wallet pin. In fairness,…

But unfortunately most devices don't (and can't) run Android 5.0, so they're stuck with the old, cumbersome Wallet (or, worse, tried it, gave up on it because it was a terrible experience, will never try it again).

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#23
post #21

Paywall bypass https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&c...

Just as a side note if you have already clicked the link the google trick does not work. Or at least that was the case for me.

For paywalled articles on WSJ and elsewhere, I always just triple-click the Headline. Then right-click and use Chrome's "Search Google for" feature. It's always the first link and always lets you view it. Works every time.

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#24
post #22

Earlier quoted context omitted.

Actually, Google Wallet works almost exactly the same as ApplePay (my spouse has an iPhone 6, I have a Moto X 2014); I've seen and used both. Just tap the phone on the NFC device and that's it (the PIN pad at the retail may then prompt you to hit credit or debit, if you choose debit, you just enter your wallet pin again). If Google Wallet needs to be unlocked first, it will prompt you for the wallet pin. In fairness,…

But unfortunately most devices don't (and can't) run Android 5.0, so they're stuck with the old, cumbersome Wallet (or, worse, tried it, gave up on it because it was a terrible experience, will never try it again).

True, but in the same vein, most iPhones out there don't have NFC built in. (Was added in the iPhone 6)

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#25

Google is in dire need for a marketing unit, that educates regular consumers about the possibilities of the applications and products Google has. Otherwise Google always ends up with low traction for a lot of its products. And sometimes these products are killed. It seems Google wants to do consumer tech only to get money to be able to do high tech. But otherwise it has no real interest in consumer tech.

Yeah I've said that for years. Google have a serious tendency to just announce products, push them out the door and then forget they ever existed.

Then 3 years later we hear about them being closed down (due to lack of traction) and they get a whole load of bad press from all the people who actually did use it.

Any new product, even at a large company, should be thought of like a startup - in constant need of marketing.

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#26

All Google/Apple articles (which used to be MSFT/Apple 20 years ago) Things are easier for Apple because they control everything in their domain. This however creates powerful enemies who are locked out and threatened. This creates a real opportunity for Google. However everything is much harder for Google to do because it doesn't control the entire ecosystem like Apple. Rinse and repeat

In fairness, a number of partners have stated that Google is the biggest threat to their business in their 10Q's :-). But what is interesting from a game theory point of view is always do Google and Apple think the other is a threat to their business? And what does interdependencies means for things like the consumer? There is an interesting rock/paper/scissors sort of relationship with search, phone OS, app stores, applications, and market sizes. Its during periods where the interdependencies are tend to favor a single player that we see fairly large scale attacks against that entity.

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#27
post #7

To revive Wallet, Google needs to make it usable. I'm not exactly unsaavy to the ways of a phone, but on the last phone I had with NFC there was no explanation of how to get it to work at POS (and how to set it up it all isn't very clear). Does the phone need to be awake? Do I need to run an app? I tried it once, didn't work, never touched it again. Mobile payment is something I'm just not going to put a lot of effor…

[deleted]

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#28
post #7

To revive Wallet, Google needs to make it usable. I'm not exactly unsaavy to the ways of a phone, but on the last phone I had with NFC there was no explanation of how to get it to work at POS (and how to set it up it all isn't very clear). Does the phone need to be awake? Do I need to run an app? I tried it once, didn't work, never touched it again. Mobile payment is something I'm just not going to put a lot of effor…

I've never had any issues at all when it was supported. If anything, lack of motivation to update POS terminals has been the only thing keeping me from using it at more than the handful of stores I regularly visit where it's available.

Just tap, type PIN, receipt scrolls up the screen of my phone when it goes through and I get an email copy.

Interestingly enough, it was actually supported at more of the places I visited until the Apple version came out and brought increased attention to the concept...prompting many vendors to block it and try to push their own inferior solution.

I really wish that crap would stop. There's already a fairly compatible standard option that is working with both Apple and Google offerings (who would have thought!?) and offers the added convenience and security these setups provide. And rather than make a better app or gizmo that also works with the existing setup and competes on features or usefulness, they just block the competition before customers have a chance to start expecting them to work.

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#29
post #25

Google is in dire need for a marketing unit, that educates regular consumers about the possibilities of the applications and products Google has. Otherwise Google always ends up with low traction for a lot of its products. And sometimes these products are killed. It seems Google wants to do consumer tech only to get money to be able to do high tech. But otherwise it has no real interest in consumer tech.

Yeah I've said that for years. Google have a serious tendency to just announce products, push them out the door and then forget they ever existed. Then 3 years later we hear about them being closed down (due to lack of traction) and they get a whole load of bad press from all the people who actually did use it. Any new product, even at a large company, should be thought of like a startup - in constant need of marketi…

True, May be Google is still stuck in old ways of Internet. When early adopters drove the adaption. But Internet, specially Web has become too mainstream and there is a lot of noise. So being dependent on just early adopters might not cut it. It needs to have a Growth-Hacker type mindset.

Re: To Revive Wallet, Google Tries to Wrangle Unruly Partners

#30
post #22

Earlier quoted context omitted.

Actually, Google Wallet works almost exactly the same as ApplePay (my spouse has an iPhone 6, I have a Moto X 2014); I've seen and used both. Just tap the phone on the NFC device and that's it (the PIN pad at the retail may then prompt you to hit credit or debit, if you choose debit, you just enter your wallet pin again). If Google Wallet needs to be unlocked first, it will prompt you for the wallet pin. In fairness,…

But unfortunately most devices don't (and can't) run Android 5.0, so they're stuck with the old, cumbersome Wallet (or, worse, tried it, gave up on it because it was a terrible experience, will never try it again).

I could've sworn it worked the same when I was running 4.whatever on my old Nexus 5 prior to the 5.0 update. From an end user perspective I haven't noticed much of a change in at least a couple of years (aside from some vendors disabling support in favor of their own tap to pay).
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