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Mayday.us

stripe.com

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Re: Mayday.us

#21

Post by SteveArmstrong »

funkyy wrote: post #17
swartkrans wrote: post #15

Earlier quoted context omitted.

When I see that "remember me" checkbox I thought about how they were storing that information. There's usually no obvious indicator someone is using stripe, you just see a form asking for credit card input. I tend to never check such a box and in fact prefer it if there's a payment option with a company that already has my credit card info, like paypal or amazon, so that I have less surface area for having that infor…

Your CC is probably insured anyways and if you have good bank they will deal with any fraud in matter of days releasing you from any responsibility. If not - change a bank.

I know I'm not financially liable, but when the bank has to cancel and reissue my card (with a new number), it's still annoying to have to go and switch it everywhere. Smaller surface area (so less places to change) helps with that pain too.

Re: Mayday.us

#22

Post by maerF0x0 »

swartkrans wrote: post #15
aresant wrote: post #4

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%" You can see even in Stripe's earliest UX the desire to dramatically limit the "pain" that goes into entering CC details online. When they added the "remember me" button I said to myself this is going to wind up being the "billion dollar checkbox" once merchants really understand the power of not…

When I see that "remember me" checkbox I thought about how they were storing that information. There's usually no obvious indicator someone is using stripe, you just see a form asking for credit card input. I tend to never check such a box and in fact prefer it if there's a payment option with a company that already has my credit card info, like paypal or amazon, so that I have less surface area for having that infor…

I too do not like my CC info on file. This is mostly so I can always be super sure that I'm paying for something. There cannot be any accidental clicks that lead to charges, instead I can know, for certain, that If I havent put in my CC then I'm not paying.

Re: Mayday.us

#23

Post by Silhouette »

aresant wrote: post #4

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%" You can see even in Stripe's earliest UX the desire to dramatically limit the "pain" that goes into entering CC details online. When they added the "remember me" button I said to myself this is going to wind up being the "billion dollar checkbox" once merchants really understand the power of not…

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%"

While that's an interesting data point, plausible explanations could be anything from very positive, such as

(a) Stripe's Checkout process being dramatically more effective for signed-in users, for example because of the reduced effort required to complete the transaction

to very negative, such as

(b) Stripe's Checkout process causing a horrible drop in conversions for users who aren't signed in, for example because of the added complexity that comes from their "remember me" mechanism or the unfamiliar branding.

It doesn't seem at all surprising that previous Stripe users would convert better with either of these relatively extreme explanations -- either those people had an easier interface to use, or they were necessarily already familiar with the Stripe brand.

Re: Mayday.us

#25

Post by brey » 

  Looking at repeat donations prompted us to ask: do people donate more or less 
  their second time? On average, the answer is roughly 50% more. While first 
  donations had a mean of $88 and a median of *$30*, repeat donations had a mean 
  of $114 and a median of *$50*.

  Average doesn’t mean typical, however. If you look at each repeat donor one by one, 
  it turns out they’re split almost exactly into thirds: 33% donate less the second time 
  (most commonly half), 35% donate more (most commonly double), and 32% donate 
  exactly the same. The averages get pushed up because doubling (and the 
  occasional tripling or even quadrupling) makes a bigger difference overall 
  than halving does.
that's odd. wouldn't you expect the median to stay about the same if 1/3 donated less, 1/3 donated the same, and 1/3 donated more?

Re: Mayday.us

#26

Post by avibryant »

Silhouette wrote: post #23
aresant wrote: post #4

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%" You can see even in Stripe's earliest UX the desire to dramatically limit the "pain" that goes into entering CC details online. When they added the "remember me" button I said to myself this is going to wind up being the "billion dollar checkbox" once merchants really understand the power of not…

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%" While that's an interesting data point, plausible explanations could be anything from very positive, such as (a) Stripe's Checkout process being dramatically more effective for signed-in users, for example because of the reduced effort required to complete the transaction to very negative, such a…

I take your point that there are a number of possible explanations (at varying levels of plausibility) for this effect, but to address a specific example you mention: whenever we change something significant in Checkout like adding the "remember me" option, we A/B test it, and if it did in fact cause a "horrible drop in conversions" we would absolutely not release it. (It doesn't).

Re: Mayday.us

#27

Post by rogerbinns »

funkyy wrote: post #17
swartkrans wrote: post #15

Earlier quoted context omitted.

When I see that "remember me" checkbox I thought about how they were storing that information. There's usually no obvious indicator someone is using stripe, you just see a form asking for credit card input. I tend to never check such a box and in fact prefer it if there's a payment option with a company that already has my credit card info, like paypal or amazon, so that I have less surface area for having that infor…

Your CC is probably insured anyways and if you have good bank they will deal with any fraud in matter of days releasing you from any responsibility. If not - change a bank.

Do you live in the US and used several retailers in the last few years? If so you'll find that the banks solve the various credit card breaches by issuing new cards (new card numbers and expiry dates). Then you have to go everywhere you have the card stored online and change them. By the fourth time you end up doing this you get real annoyed.

Re: Mayday.us

#28

Post by floatrock »

charliepark wrote: post #2

If I understand Checkout correctly, a user on Site A enters her card details, and then when she's on Site B, her details are shown back (with some obfuscations). Does this ever alarm users? I'm sure the goal is that it would be a seamless experience, but I'd be curious if anyone here has used Checkout and heard positive / negative feedback from users.

I've seen this happen with cafe/food truck ipad point-of-sale systems (square, paypal, etc.). They swipe my credit card and up pops up a "would you like a receipt emailed to xxx@whatever.com" box.

My first reaction is always "I never told you a goddamn thing about my email. How'd you get it from swiping my credit card?"

Pretty sure stripe/square/paypal don't share the card's email with the merchants (yet), but even so, it's a bit disconcerting to see the food truck guy "has" my email without me ever giving it out.

Consumer databases are a huge business. It's election day today... think it's an accident that the campaign mailers you got match your census block's demographic profiles? http://www.esri.com/data/esri_data/ziptapestry Normally only the credit card companies were privvy to this data collection. It would be poor business decisions if selling these profiles was not part of stripe and square's business projections.

Re: Mayday.us

#29

Post by brey »

brey wrote: post #25

Looking at repeat donations prompted us to ask: do people donate more or less their second time? On average, the answer is roughly 50% more. While first donations had a mean of $88 and a median of *$30*, repeat donations had a mean of $114 and a median of *$50*. Average doesn’t mean typical, however. If you look at each repeat donor one by one, it turns out they’re split almost exactly into thirds: 33% donate less th…

ah, no, I was wrong - the median only stays the same if only people in the lower half beforehand gave less, and only people in the upper half gave more.

if people cross the old median, this is perfectly possible. although initially counter-intuitive ...

Re: Mayday.us

#30

Post by Silhouette »

avibryant wrote: post #26
Silhouette wrote: post #23

Earlier quoted context omitted.

If a user used Stripe "the chance that a visitor would abandon their donation at the Checkout step halved from 22% to 10%" While that's an interesting data point, plausible explanations could be anything from very positive, such as (a) Stripe's Checkout process being dramatically more effective for signed-in users, for example because of the reduced effort required to complete the transaction to very negative, such a…

I take your point that there are a number of possible explanations (at varying levels of plausibility) for this effect, but to address a specific example you mention: whenever we change something significant in Checkout like adding the "remember me" option, we A/B test it, and if it did in fact cause a "horrible drop in conversions" we would absolutely not release it. (It doesn't).

whenever we change something significant in Checkout like adding the "remember me" option, we A/B test it, and if it did in fact cause a "horrible drop in conversions" we would absolutely not release it. (It doesn't).

With the greatest respect, while that may be true on balance over the entire population of Stripe-using businesses, it won't necessarily be true for all of them individually.

(I have inside knowledge of various businesses, at least one of which did switch from Checkout to Stripe.js for the kinds of reasons I mentioned before. However, I have no idea how well or otherwise any mostly small and UK-based companies I know about might represent your customer base as a whole, so I didn't want to be unfairly critical.)

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