I think a distinction needs to be made between actual process and codified process. The former always exists, and the only question is whether it is working or not. The latter is endemic to large organizations with disaffected and mediocre management and employees, which is what Netflix is actively fighting against. However the tone of this piece and the original Netflix manifesto does not acknowledge this distinctio…
Codified process help to increase efficiency by remembering the best way you solved the same problem before. This is extremely useful when you are repeating problems, but it stands in the way when you keep doing new things. The real question is not process and group productivity vs individual productivity, but how fluid your problems are. When a random customer calls the help desk ask "Is it plugged in?" aka say "Ple…
(Written) Processes seem to be the same sort of thing as code commenting.