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SparkFun: We Hear You

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Re: SparkFun: We Hear You

#21

Wow, what an amazing and generous response from Fluke. I can't remember a better response from a company, ever, in a trademark / patent / copyright / licensing dispute. And it's all written in straightforward language without a lot of marketingese.

Jack Daniels does it with class too. http://brokenpianoforpresident.files.wordpress.com/2012/07/j...

Re: SparkFun: We Hear You

#22

So then, nothing to be done about the needless destruction of the shipment of meters by customs? As Sparkfun said, Fluke could easily issue a temporary license to prevent that draconian waste. If they think those meters are actually going to dilute their brand (hint: they really aren't), then make the importation license require Sparkfun to rework the meters domestically before distributing them.

Why wouldn't they dilute their brand? They've built up a reputation of building a high end product. If someone begins selling a product that looks nearly identical to their own, that's of inferior quality, how does that not affect their own reputation?

Re: SparkFun: We Hear You

#23
post #2

It's a bit of a shame that Fluke uses Facebook for publishing official statements. Other than that... well, good reaction from Fluke. I'd say all events, from seizing the multimeters to the resolution today, unfolded in the best way possible.

Explain to me why it's a shame to have used Facebook?

Re: SparkFun: We Hear You

#24

So then, nothing to be done about the needless destruction of the shipment of meters by customs? As Sparkfun said, Fluke could easily issue a temporary license to prevent that draconian waste. If they think those meters are actually going to dilute their brand (hint: they really aren't), then make the importation license require Sparkfun to rework the meters domestically before distributing them.

Why wouldn't they dilute their brand? They've built up a reputation of building a high end product. If someone begins selling a product that looks nearly identical to their own, that's of inferior quality, how does that not affect their own reputation?

Because professional engineers choose test equipment based on functionality, and color schemes fall pretty low on the list. (yeah, this may be hard to believe if you have a primarily software background)

Re: SparkFun: We Hear You

#25
It would be interesting to see SparkFun introduce their products with their own red color to brand hobbyist equipment as its own segment—compliment Fluke's reliance on color to connote the primary qualities of the brand.

Red = accessible, versatile hobbyist equipment Yellow = rugged, reliable industrial equipment

Great response from Fluke nonetheless.

Re: SparkFun: We Hear You

#26

Earlier quoted context omitted.

Its important to note that Fluke is required to enforce their trademark or they risk losing it.

Actually no, in fact it's counterproductive. That's a mindless aphorism thrown about to deflect blame from the actual people responsible for decisions, similar to "companies are legally required to maximize profit".

I get your perspective (after checking your profile). Is Louis CK counterproductive because he doesn't grab a pitchfork and head to Congress to reform copyright law? No. He sells his videos for $5 and asks you nicely not to copy them.

Some people try to fix the system. Some people try to do good within the system. Some people do both. Don't shit on someone's parade because you don't feel they didn't do enough, otherwise you alienate your allies.

Re: SparkFun: We Hear You

#27
post #23
post #2

It's a bit of a shame that Fluke uses Facebook for publishing official statements. Other than that... well, good reaction from Fluke. I'd say all events, from seizing the multimeters to the resolution today, unfolded in the best way possible.

Explain to me why it's a shame to have used Facebook?

Facebook isn't the web. Its a siloed private service. A company the size and reputation of Fluke should have their very own website that they can put messages like that on. Otherwise, they're merely giving facebook revenue by having that many more pageview opportunities to show everybody ads.

Re: SparkFun: We Hear You

#28

So the end result is still an enviromentally unfriendly destruction of 2000 perfectly fine multimeters. Just because they are yellow.

They need not be destroyed[1] :

  Goods that are seized and forfeited as bearing a mark
  that is a counterfeit of a registered trademark, piratical
  of a registered copyright or imported in violation of
  distribution rights agreements are routinely destroyed,
  unless the owner of the trademark/copyright gives
  permission for other disposition, such as charitable
  donations.
Fluke seems like they might be cool with that.

[1] https://help.cbp.gov/app/answers/detail/a_id/105/kw/what%20h...

Re: SparkFun: We Hear You

#29

Wow, what an amazing and generous response from Fluke. I can't remember a better response from a company, ever, in a trademark / patent / copyright / licensing dispute. And it's all written in straightforward language without a lot of marketingese.

Jack Daniels does it with class too. http://brokenpianoforpresident.files.wordpress.com/2012/07/j...

Thanks for sharing that - I have a new respect for Jack Daniels after seeing how respectfully they handled that. A model of how these types of issues should be worked out.

Re: SparkFun: We Hear You

#30

Earlier quoted context omitted.

Baby steps. You can't expect massive changes overnight in such a complex system. Fluke did a solid AND the trademark system is broken; both are news.

A nicer solution could have been: Fluke: "We'll swap your 2000 chinese multimeters with 2000 Fluke multimeters. We will send the non-fluke multimeters to under-funded universities in africa/asia/wherever."

That would still dilute the mark. Fluke had a lot of options and it looks like they took the best one.
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