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Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

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21–30 of 259 posts

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#21
>> "It is also a story of an Obama Administration obsessed with health care reform policy but above the nitty-gritty of implementing it. No one in the White House meetings leading up to the launch had any idea whether the technology worked."

I used to be this guy. The guy with the lofty ideas, but who thought the implementation was "beneath me". The guy who would sit around, waxing poetic about various features, user acquisition, header alignment, etc. Don't get me wrong I had serious technical chops, but fixing that annoying localization bug? Blegh. Form encoding off? Don't wanna get my hands dirty. I had "big ideas"! I was going to change the world! People who change the world don't do the dirty work! So I'm very empathetic to the Obama Administration.

Like them, I needed a real wake up call. In my case, a friend who had implemented an idea I had sold the software for a lot of money. When I confronted him about sharing the profits he started running git blame on files across the project. My name came up maybe once or twice, across a multi-k LOC project, and even then on nearly inconsequential lines. It hit me then that while ideas may have value, the implementation usurps all of it. An idea alone is powerful, but once it's implemented the idea becomes worthless. At that point it's all about rolling up your sleeves and getting shit done. When you focus on that problems like an "ID generator" becoming a bottleneck (I had to read that bit several times over... apparently I need to start raising my rates to the hundreds of millions) disappear. It's a hard lesson I had to learn, and it's one the Obama administration has hopefully learned as well. Of course, I had just turned 17 when I learned my lesson, and Obama is now a lame duck with less than 2 years left on his final term. I guess this exemplifies my greatest struggle with the Obama legacy, in that it has become one defined by squandered potential.

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#22
post #13

One question I have - were the high-tech wizards paid standard gsa rates? https://www.gsaadvantage.gov/ref_text/GS35F5457H/0LUS2P.2NVK... Page 25. Top developer rate for 2014 is $99/hr which requires 10 years of experience.

Would explain a lot if so. Any developer you can get for that rate who has been working for 10 years likely does not have 10 years of experience, but 1 year of experience repeated 10 times.

40x99x50=~$200k/year. That doesn't seem unreasonable compensation, what am I missing?

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#25
post #18

Wow! They weren't even caching database calls: HealthCare.gov had been constructed so that every time a user had to get information from the website's vast database, the website had to make what's called a query into that database. Well-constructed, high-volume sites, especially e-commerce sites, will instead store or assemble the most frequently accessed information in a layer above the entire database, called a cac…

They also treated "query" as a special technical term[1], which is in common usage even more so, and which means ... about what the average person would expect it to mean, "but on a computer".

[1] "make what's called a query into" instead of just "query"

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#26

>> "It is also a story of an Obama Administration obsessed with health care reform policy but above the nitty-gritty of implementing it. No one in the White House meetings leading up to the launch had any idea whether the technology worked." I used to be this guy. The guy with the lofty ideas, but who thought the implementation was "beneath me". The guy who would sit around, waxing poetic about various features, user…

>It hit me then that while ideas may have value, the implementation usurps all of it. An idea alone is powerful, but once it's implemented the idea becomes worthless.

You need both. Implementation people aren't all that useful without a vision. A vision isn't all that useful without implementation. It's a symbiotic relationship.

Steve Jobs without a Steve Wozniak probably wouldn't have been as successful. Steve Wozniak, without Steve Jobs, probably wouldn't have been as successful. But the two put together made some great things happen.

Same with the moon landing. As much as it took a tremendous engineering effort to put a man on the moon, it took someone with the vision and power to make it all work. JFK didn't get involved in the details, I'm sure, but he really helped to set the tone of the whole effort.

There's a fine line between looking at implementation as "beneath" your position and knowing when you're being more of a hindrance than a help. In my experience, nothing has driven me more crazy than a person above me who, while being a great project manager or whatever, tries to get involved with things that end up hindering the effort. If you take a weekend course on programming in Java, that's great! But don't start giving out "helpful" tips in something that is not your domain.

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#27
post #22
post #13

Earlier quoted context omitted.

Would explain a lot if so. Any developer you can get for that rate who has been working for 10 years likely does not have 10 years of experience, but 1 year of experience repeated 10 times.

40x99x50=~$200k/year. That doesn't seem unreasonable compensation, what am I missing?

That $99 goes to the contractor, not the employee. There's a ton of overhead and profiting that comes out of that $99. I won't even hazard a guess at how much of that $99 actually makes it to the guy or gal's pocket.

That said, it's not a bad living wage. I suspect below industry standard though, is what these folks are saying.

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#28
post #16

How come the headline is dated in the future, March 10th 2014?

This article is likely set to "officially" release in the March edition of Time. Just a fragment of old media leaking onto the internet.

Falsehoods programmers believe about time #80: "Created" dates will all be in the past.

http://infiniteundo.com/post/25509354022/more-falsehoods-pro...

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#29
post #23

I heard that several people from YC startups and Google are helping out. This is one of the reasons why we're seeing a lot of improvements to the Federal Exchange site.

A friend of mine, from Facebook's networking team, also spent a month there. He came back with a thousand-yard stare.

Re: Obama's Trauma Team: Inside the Nightmare Launch of HealthCare.Gov

#30
post #18

Wow! They weren't even caching database calls: HealthCare.gov had been constructed so that every time a user had to get information from the website's vast database, the website had to make what's called a query into that database. Well-constructed, high-volume sites, especially e-commerce sites, will instead store or assemble the most frequently accessed information in a layer above the entire database, called a cac…

I love technically correct, yet understandable definitions, formulated concisely and friendly.

Especially in areas where I have expert knowledge, a definition like that gives me reference on what the general knowledge is, and teaches me to articulate my knowledge better.

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