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Admob refunded all my payments

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21–30 of 43 posts

Re: Admob refunded all my payments

#21
post #13

The biggest issue I have with this is Google's practically non-existent customer service.

Given this is the single biggest running complaint I've seen about Google for the past decade, it's impressive how resistant to doing anything about it they are. Specifically regarding their advertising customers / partners. The sad reality of course is, they don't have to care, as there's no competitive threat to their core such that they might be forced to offer real customer service.

Re: Admob refunded all my payments

#22
post #4

I'm unaffected by this as I have never used Admob but I wonder which imbecile at Google thought it was a good idea to mess with payments and push/pull money out of people's bank/Paypal accounts around Christmas holidays? I feel bad for all those affected knowing that there's virtually no way to get any kind of customer service from Google.

It may have something to do with the transition from "old" to "new" Admob. Advertisers can request refunds for unused funds from the "old" Admob, maybe that job had a bug and refunded everything. Makes you wonder how that's possible for a company that has the supposedly brightest of the best developers.

[deleted]

Re: Admob refunded all my payments

#23

Earlier quoted context omitted.

It may have something to do with the transition from "old" to "new" Admob. Advertisers can request refunds for unused funds from the "old" Admob, maybe that job had a bug and refunded everything. Makes you wonder how that's possible for a company that has the supposedly brightest of the best developers.

I wonder if there is much of a difference in engineering talent between the advertising products (AdSense, AdWords, Admob, etc) side of Google compared to the consumer and business product divisions (search, maps, G+, docs, etc) and data center engineering.

The talent is the same caliber across the board with the only exception possibly being new acquisitions.

Re: Admob refunded all my payments

#24

Earlier quoted context omitted.

It may have something to do with the transition from "old" to "new" Admob. Advertisers can request refunds for unused funds from the "old" Admob, maybe that job had a bug and refunded everything. Makes you wonder how that's possible for a company that has the supposedly brightest of the best developers.

I wonder if there is much of a difference in engineering talent between the advertising products (AdSense, AdWords, Admob, etc) side of Google compared to the consumer and business product divisions (search, maps, G+, docs, etc) and data center engineering.

The talent is the same caliber across the board with the only exception possibly being new acquisitions.

Re: Admob refunded all my payments

#25

I remember calling my bank one day and hearing that not only was my balance over a billion dollars, but I had a "two day float" of several million dollars. I called back to make sure I had the right number. I did--the amounts were increasing. Unfortunately, by the end of the day whatever it was corrected itself, and I was no longer a Forbes billionaire.

Withdraw cash and flee to a non-extradition-treaty country in your newly-purchased cargo plane?

Re: Admob refunded all my payments

#26
post #2

I noticed a bunch of debits and credits to my credit card yesterday relating to admob. I never initiated these so I feared that my credit card was stolen. I searched around and saw this link that described my issue. Apparently google has authorization to credit and debit our credit cards at will. They also do not bother to email you to let you know what is going on. And of course, no google customer service. It also…

If this ends up costing you even $1, I would dispute it based on principle. And would not be surprised if a class action lawyer gets interested in extracting some compensation from Google.

But note that if they do then it'll be the lawyers who actually get all the compensation they extract.

Re: Admob refunded all my payments

#27

Earlier quoted context omitted.

It may have something to do with the transition from "old" to "new" Admob. Advertisers can request refunds for unused funds from the "old" Admob, maybe that job had a bug and refunded everything. Makes you wonder how that's possible for a company that has the supposedly brightest of the best developers.

I wonder if there is much of a difference in engineering talent between the advertising products (AdSense, AdWords, Admob, etc) side of Google compared to the consumer and business product divisions (search, maps, G+, docs, etc) and data center engineering.

If anything I would expect the ad related engineers to be more talented, given that it ads are the bread and butter of Google's business.

Re: Admob refunded all my payments

#28
post #12
post #9

Does anybody have a good explanation of how credit card charge limits actually work? I once had Jet Airways mistakenly charge me $30,000 (in two installments of $15,000) on a card that had a limit of $14,000, and while I was unable to use the card afterwards, the original charge should not have been possible in the first place. When I called the bank to complain, all they could say is that it was an "offline" transac…

The entire system is designed so banks implicitly trust each other. As with anything else, as a business grows you eventually start cutting out middlemen to reduce costs. Eventually large players are treated effectively as banks themselves, and can push any transaction they want into the network. As long as things total out correctly at the end of the day between individual banks, nobody really gets in trouble. It en…

and then... Enron.

Re: Admob refunded all my payments

#29
post #4

I'm unaffected by this as I have never used Admob but I wonder which imbecile at Google thought it was a good idea to mess with payments and push/pull money out of people's bank/Paypal accounts around Christmas holidays? I feel bad for all those affected knowing that there's virtually no way to get any kind of customer service from Google.

It may have something to do with the transition from "old" to "new" Admob. Advertisers can request refunds for unused funds from the "old" Admob, maybe that job had a bug and refunded everything. Makes you wonder how that's possible for a company that has the supposedly brightest of the best developers.

The smartest people can still make mistakes.

Re: Admob refunded all my payments

#30
post #15
post #2

I noticed a bunch of debits and credits to my credit card yesterday relating to admob. I never initiated these so I feared that my credit card was stolen. I searched around and saw this link that described my issue. Apparently google has authorization to credit and debit our credit cards at will. They also do not bother to email you to let you know what is going on. And of course, no google customer service. It also…

If they didn't process the take backs as reversals, you can dispute the transactions.

I tried this on my amex to see what would happen. Normally you can submit a dispute online. This time I just got a message saying to call customer service.
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