T-Mobile Rocks • Hacker News Board

Re: T-Mobile Rocks

#21

Post by phaus » Sun, Oct 13, 2013, 5:44 PM UTC

I'm glad that T-Mobile has become a customer focused company in recent months, but let's not forget that just a short while ago, they were just like all of the other major carriers.

T-Mobile had a sudden change of heart not because they give a shit about their customers, its because their network wasn't good enough for people to put up with typical carrier bullshit. As a normal carrier, they were losing money and customers so fast that they had to either change or go out of business.

I highly doubt they would have made the same philosophical changes if they had been successful doing things the scummy way.

Re: T-Mobile Rocks

#22

Post by denysonique » Sun, Oct 13, 2013, 5:49 PM UTC

iSnow wrote: post #20

The funny thing is, T-Mobile is not exactly renowned for customer friendlyness in their home market, Germany.

Not sure about T-mobile being so great in the UK either

Re: T-Mobile Rocks

#23

Post by chimeracoder » Sun, Oct 13, 2013, 5:50 PM UTC

phaus wrote: post #21

I'm glad that T-Mobile has become a customer focused company in recent months, but let's not forget that just a short while ago, they were just like all of the other major carriers. T-Mobile had a sudden change of heart not because they give a shit about their customers, its because their network wasn't good enough for people to put up with typical carrier bullshit. As a normal carrier, they were losing money and cus…

> I'm glad that T-Mobile has become a customer focused company in recent months, but let's not forget that just a short while ago, they were just like all of the other major carriers.

Not just that, but in other countries (not the US) where they have the dominant market position, they seem just as despised as Verizon and AT&T are in the US.

Not that I'm complaining; I enjoy the consumer-side benefits of competition as much as the next guy - it's just good to remember exactly where things stand.

Re: T-Mobile Rocks

#24

Post by cracker_jacks » Sun, Oct 13, 2013, 5:51 PM UTC

phaus wrote: post #21

I'm glad that T-Mobile has become a customer focused company in recent months, but let's not forget that just a short while ago, they were just like all of the other major carriers. T-Mobile had a sudden change of heart not because they give a shit about their customers, its because their network wasn't good enough for people to put up with typical carrier bullshit. As a normal carrier, they were losing money and cus…

T-Mobile had a sudden change of heart because they had a sudden change in CEO in 2012. He's the one that's been pushing the 'uncarrier' movement within the company.

Re: T-Mobile Rocks

#25

Post by mhurron » Sun, Oct 13, 2013, 5:52 PM UTC

the1 wrote: post #19

what's wrong with virgin mobile?

Nothing. I switched from Virgin to T-Mobile when it looked like I may be traveling internationally so I wanted a phone that would work in Europe. My coverage is a little better with T-Mobile and the ability to roam to other carriers in the event I am out of T-Mobile's coverage areas is nice. They had a better choice of phones too.

The only bad thing I would say with Virgin Mobile is about the roaming, but if you are sure you say in Sprints coverage area (in the US) then you probably won't have a problem. Other than that, I'll still recommend people look at Virgin when they are looking for new plans.

Re: T-Mobile Rocks

#26

Post by drpgq » Sun, Oct 13, 2013, 5:52 PM UTC

As a Canadian, I'm curious about the international roaming.

Re: T-Mobile Rocks

#27

Post by alive-or-not » Sun, Oct 13, 2013, 5:53 PM UTC

phaus wrote: post #21

I'm glad that T-Mobile has become a customer focused company in recent months, but let's not forget that just a short while ago, they were just like all of the other major carriers. T-Mobile had a sudden change of heart not because they give a shit about their customers, its because their network wasn't good enough for people to put up with typical carrier bullshit. As a normal carrier, they were losing money and cus…

Same as Apple - when they were almost dead they had to use and contribute to open source projects and treat the customer fair. Nowadays they are making it clear all iThings out there belong to Apple and working hard to wall Mac OSX as well.

Re: T-Mobile Rocks

#28

Post by hazelnut » Sun, Oct 13, 2013, 5:54 PM UTC

kevingadd wrote: post #7

I ended up switching to T-Mobile for their $30 prepaid plan - 5GB of data (not at reduced 2G speeds either, actual data) a month, plus a reasonable amount of voice minutes and the ability to text. Way cheaper than what I'd pay on AT&T or other carriers, really simple to set up.

Do you have a link to the $30 prepaid plan? I can just find the $50 one (?)

Re: T-Mobile Rocks

#29

Post by stevenleeg » Sun, Oct 13, 2013, 5:55 PM UTC

skrause wrote: post #18

> Because if all of us move to T-Mobile, the other carriers will have no choice to join them in being customer friendly. No, if all people move to T-Mobile, they will just start behaving like the other carriers. The only reasons they're customer friendly is because they have a low market share and try to win customers, not because it's their company culture. Just look at their German parent company, Deutsche Telekom…

But at least there are no 2 year contracts to keep us locked into T-Mobile if they ever turn into dirtbags!

Re: T-Mobile Rocks

#30

Post by protomyth » Sun, Oct 13, 2013, 5:57 PM UTC

jhardcastle wrote: post #14

[deleted] wrote: post #11

[deleted]

The deal failed, and AT&T was forced to pay T-Mobile a $3 billion break-up fee, which TMo has used to build out their network. http://arstechnica.com/gadgets/2012/02/t-mobile-takes-3-bill...

They then sold their towers for $2.4 billion http://www.bloomberg.com/news/2012-09-28/crown-castle-to-buy...

Looks, like something you do with office space financially.