21–30 of 123 posts
Wow. Seriously? Learn to code.
How is that constructive at all? Shit happens. My code has bugs, your code has bugs. Just about everyone has something break at some point. At least Twilio has some reasonable disclosure of these issues on their dashboard to inform people of what is going on. I'm sure they will rectify the issue as soon as they have everything back up and running.
This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
Haha, the one time in my life having an outdated credit card on file paid off.
This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
Or if it's on a credit card and you hit your credit limit and they keep trying to charge. How do you reimburse for a drop in credit rating?
So I would wait and see, how this is handled. I see updates about every half hour, so I suspect, that they will handle the rest as transparent as well...
Disclaimer: Not a customer.
We've been charged about 10k and going up... Looks like their auto-recharge balance test keeps returning 0 or less than 0, it charges your card, and loop. EDIT: Looks like they're doing something - the UI at least now displays $500, rather than $10k before. The only real confidence I'll get is when I can see todays account transactions from the bank.
This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
Or if it's on a credit card and you hit your credit limit and they keep trying to charge. How do you reimburse for a drop in credit rating?
Debit/bank users are definitely the most susceptible.
I'm glad they (and most of us) are not in the business of making insulin pumps or other software where such bugs could have potentially lethal consequences.
This is also great as a "how not to tell customers that you just double billed them." At least Twilio is getting this right.
http://dreamhost.com/dreamscape/2008/01/15/um-whoops/
Step 1: Don't complain to the customer how inconvenient your massive mistake was for you.
http://dreamhost.com/dreamscape/2008/01/15/um-whoops/
At the very least, it would be wise for any company to implement billing features that will under bill rather than overbill. Under billing at least gives you the option of notifying users later (or you just eat it). Overbilling can sour a professional relationship to the point of ending it.