This Call Is Being Recorded • Hacker News Board

Re: This Call Is Being Recorded

#21

Post by omh » Mon, Jul 08, 2013, 3:05 PM UTC

Nursie wrote: post #9

swombat wrote: post #7

Earlier quoted context omitted.

"own use" - does that include a business's own use? For example, could my employees record some calls for each other's use within the business, or would that count as a third party, if those call recordings remained private to the company?

It seems to be standard practice to have a "calls may be recorded for training purposes" disclaimer these days. Some even say "please tell the operator straight away if you do not wish to be recorded". This doesn't really tell you what's legal or not, but I would assume that the only reason they put that stuff in is because they have to.

They may just add the disclaimer because they find it makes customers behave better. I suspect that knowing you're being recorded may reduce the chance of you screaming abuse etc.

Re: This Call Is Being Recorded

#22

Post by jedmeyers » Mon, Jul 08, 2013, 3:14 PM UTC

A lot of call centers will hang up if you tell them that the call is being recorded on your side.

Re: This Call Is Being Recorded

#23

Post by omh » Mon, Jul 08, 2013, 3:16 PM UTC

swombat wrote: post #7

objclxt wrote: post #5

From the link: > In the UK, it is perfectly legal for an individual to record their calls - and there is no need to inform the other party nor obtain consent. This is missing an important qualifier. In the UK it is legal to record a call without telling the other party for your own use . However, if you intend to make the call available to a third party, you must have consent. You couldn't record a call without telli…

"own use" - does that include a business's own use? For example, could my employees record some calls for each other's use within the business, or would that count as a third party, if those call recordings remained private to the company?

The Ofcom advice linked to above[1] mentions business use specifically. In short, businesses can only record for some specific purposes (e.g. for regulatory compliance) and they have to adhere to the principles of the data protection act. It particularly mentions some privacy issues with regard to your employees.

I think that the disclosure to other employees would be covered by the DPA guidelines - if it's required for business purposes then it's fine.

[1] http://www.ofcom.org.uk/static/archive/oftel/consumer/advice...

Re: This Call Is Being Recorded

#24

Post by shanelja » Mon, Jul 08, 2013, 3:31 PM UTC

I don't see why me recording calls for use in a criminal trial would be illegal, when the NSA or GCHQ doing it against me is perfectly fine.

Re: This Call Is Being Recorded

#25

Post by e3pi » Mon, Jul 08, 2013, 3:53 PM UTC

tmuir wrote: post #20

peterkelly wrote: post #4

And there I was, thinking this was going to be about the NSA. Isn't this fact implicit now?

Same here. I was expecting the whole "a call may only be recorded if two parties are aware, the recorder and the NSA"

It is. The grassroot NSA-YOUTH movement thrives on all these new snoop apps.

Re: This Call Is Being Recorded

#26

Post by tombrossman » Mon, Jul 08, 2013, 3:59 PM UTC

I get a "This item is not available in your country' error when I try to install from the Play store, which is strange for a free app. Anyone else?

Re: This Call Is Being Recorded

#27

Post by ifelsethen » Mon, Jul 08, 2013, 4:55 PM UTC

i mean really? my ancient palm treo 600 could do this (and so much more newly rediscovered functionality of modern 'smart'phones.)

Re: This Call Is Being Recorded

#28

Post by telecuda » Mon, Jul 08, 2013, 5:06 PM UTC

This is a great app, but FYI there are a very limited number of phones that record the line audio. Most require it to record through the mic while on speakerphone mode.

Not Supported:

http://www.grinzone-apps.com/1/post/2013/04/not-supported-de...

Tested (doesn't mean supported necessarily):

http://www.grinzone-apps.com/1/post/2013/04/welcome-to-our-b...

Re: This Call Is Being Recorded

#29

Post by genesee » Mon, Jul 08, 2013, 5:10 PM UTC

As someone mentioned below, Google Voice can do this natively if you press a button during a call. It alerts the person on the other end of the line and makes a recording available in your account following the call. Quite useful and works on any phone provided you're using GV.

Re: This Call Is Being Recorded

#30

Post by tghw » Mon, Jul 08, 2013, 5:18 PM UTC

ck2 wrote: post #10

Given the storage size of the Black Star, all calls worldwide are being recorded. Forever. "Just in case". But ironically you can go to prison in many states in the USA if you record calls without the other party agreeing.

Only 12 states:

  * California
  * Connecticut 
  * Florida
  * Hawaii (in general a one-party state, but requires two-party consent if the recording device is installed in a private place)
  * Illinois (debated, see next section)
  * Maryland
  * Massachusetts 
  * Montana (requires notification only)
  * Nevada 
  * New Hampshire
  * Pennsylvania
  * Washington

https://en.wikipedia.org/wiki/Telephone_recording_laws#Unite...