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Dell support service can’t tell between a 720p and a 1080p display

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Re: Dell support service can’t tell between a 720p and a 1080p display

#21
post #14

If you get a new laptop, get a X1 carbon. It's linux-friendly, light and has a really good keyboard.

It's also larger and has a lower res display than the notebook OP chose. But maybe, after his experiences with DELL support, he would be willing to settle for that.

Re: Dell support service can’t tell between a 720p and a 1080p display

#22
post #16

I am with you on this one, but bear in mind, the technician who is supposed to replace your display possibly only knows the part numbers instead of their specs. I faced a similar situation too (some years back) - I own a Sony Vaio and my display had some issues too. Basically, under the hood, the display is either an LG or a SAMSUNG if your laptop is by a good brand (LG/SAMSUNG makes the best displays, Apple, Sony, e…

I owned a Sony Vaio z series. Support was the worst I've ever faced. Their faulty hinges broke and I had to send it in for a 400 dollar, 3 month long repair. Not recommended.

Re: Dell support service can’t tell between a 720p and a 1080p display

#23

Earlier quoted context omitted.

Not to be "that guy", but you mean "loaner" as in "something on loan", rather than "loner", which is "someone that prefers to be alone." Having just come back from a conference where I was humbled by the other delegates' ability to speak English, I was hesitating to offer corrections. However, I was told in no uncertain terms that they wanted to improve, so provided it didn't interrupt flow, I offered corrections. I…

Definately! More folks should loose there inhabitions and speak up. If noone points out grammer and spelling errors, than how will people ever learn? I think your a saint, its really grate that you took the time to right this down. Thanks alot. Also: http://theoatmeal.com/comics/misspelling

Translation: it doesn't matter how you spell, or how you write, it's the message that counts, so as long as people can make sense of it, you're OK. After all, there's no such thing as correct spelling or grammar, so feel free to do anything you like.

Obvservation: there are people - like myself - who don't read phonetically. Spelling such as in your (clearly ironic) reply just serve to slow my reading and make it less likely that I'll care about what you say. If it's your intention deliberately to alienate a portion of your possible audience, then by all means use whatever spelling you like.

This will degenerate into the usual pointless debate, so just let me assert that I'm not a grammar nazi, and I don't claim there is "one true language". I simply offer the point of view that some spellings will make your writing less effective for some of your possible audience.

Re: Dell support service can’t tell between a 720p and a 1080p display

#24

> In conclusion: don’t EVER send your laptop to a Dell lab. Simpler: Don't buy Dell. I thought this was common knowledge.

I've suffered enough with Dell that I'm never going to buy another Dell laptop again. Their monitors on the other hand seem to be absolutely awesome, I bought a U2412M recently and it works brilliantly.

Re: Dell support service can’t tell between a 720p and a 1080p display

#25
post #4

Sounds miserable. If they'd give you a loaner for the duration it'd be a little better. I and others have recently had employees at the Apple store encourage us to utilize their no restocking fee policy to effectively get a "free" loaner laptop while ours were under repair. Maybe Apple should encourage people to do this even when they're having computers from other manufacturers repaired. How often do people end up j…

Oddly enough the Apple repair center near my home refused to give me something that I could work with till they repaired my dying hard disk.

Re: Dell support service can’t tell between a 720p and a 1080p display

#26
post #4

Sounds miserable. If they'd give you a loaner for the duration it'd be a little better. I and others have recently had employees at the Apple store encourage us to utilize their no restocking fee policy to effectively get a "free" loaner laptop while ours were under repair. Maybe Apple should encourage people to do this even when they're having computers from other manufacturers repaired. How often do people end up j…

Not to be "that guy", but you mean "loaner" as in "something on loan", rather than "loner", which is "someone that prefers to be alone." Having just come back from a conference where I was humbled by the other delegates' ability to speak English, I was hesitating to offer corrections. However, I was told in no uncertain terms that they wanted to improve, so provided it didn't interrupt flow, I offered corrections. I…

Yup thanks! Just a pre-coffee brain fart.

Re: Dell support service can’t tell between a 720p and a 1080p display

#27
post #22
post #16

I am with you on this one, but bear in mind, the technician who is supposed to replace your display possibly only knows the part numbers instead of their specs. I faced a similar situation too (some years back) - I own a Sony Vaio and my display had some issues too. Basically, under the hood, the display is either an LG or a SAMSUNG if your laptop is by a good brand (LG/SAMSUNG makes the best displays, Apple, Sony, e…

I owned a Sony Vaio z series. Support was the worst I've ever faced. Their faulty hinges broke and I had to send it in for a 400 dollar, 3 month long repair. Not recommended.

I think it's subjective based on personal experience, I jsut edited out my comment. :)

Re: Dell support service can’t tell between a 720p and a 1080p display

#28

> In conclusion: don’t EVER send your laptop to a Dell lab. Simpler: Don't buy Dell. I thought this was common knowledge.

Back in 1999 the common knowledge among geeks was actually 'buy Dell'.

They had better internal cabling than the competition, and have been leveraging 1999 since then.

Re: Dell support service can’t tell between a 720p and a 1080p display

#29
post #26

Earlier quoted context omitted.

Not to be "that guy", but you mean "loaner" as in "something on loan", rather than "loner", which is "someone that prefers to be alone." Having just come back from a conference where I was humbled by the other delegates' ability to speak English, I was hesitating to offer corrections. However, I was told in no uncertain terms that they wanted to improve, so provided it didn't interrupt flow, I offered corrections. I…

Yup thanks! Just a pre-coffee brain fart.

Cool - no problem, and thanks for the reply.
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