> And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. > I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent. To me, this seems insulting. They know most of their…
It is worth noting that Blizzard has a policy of 30day refunds, which had no noticeable affect on the PR catastrophe called Diablo 3.
I think in retrospect, instead of going the refund route, Blizzard could have listened to people and then set out a plan for the game in the first few months (i.e. how they'll address a lot of the issues).
But frankly if they were going to do that they would have done so during the extended "beta" where most of the same issue were brought up.