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A ‘frighteningly ambitious’ way to improve email

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Re: A ‘frighteningly ambitious’ way to improve email

#21

This is a push notification system - it turns the recipient's problem into the sender's. This is fine if communicating across a hierarchy or for a public address. It could be obnoxious, however, with peers, particularly those outside tech. Consider, instead, a pull notification system. The first time a sender emails the recipient they are sent a link (also in the recipient's signature) to a page providing expected re…

> it turns the recipient's problem into the sender's.

I've read about a very similar phenomena over at http://en.wikipedia.org/wiki/Attention_economy.

"One way this might be implemented is by charging senders a small fee per e-mail sent, often referred to as a "Sender Bond." It might be close to free for an advertiser to send a single e-mail message to a single recipient, but sending that same e-mail to 1000 recipients would cost him 1000 times as much. A 2002 experiment with this kind of usage-based e-mail pricing found that it caused senders to spend more effort targeting their messages to recipients who would find them relevant, thus shifting the cost of deciding whether a given e-mail message is relevant from the recipient to the sender (Kraut 2002)."

Re: A ‘frighteningly ambitious’ way to improve email

#22

This is an interesting way to coax contextual metadata from senders. However, for certain senders I will always respond promptly and thoughtfully, regardless of message formatting. Senders such as friends, family, clients, etc. Which makes the auto-reply a bit tricky: Thank you "motherpowers" for sending the email titled "Happy Birthday" to "leepowers". For a faster response time please re-formulate your birthday gre…

Well, some people already give friends and family, at least, a different email address entirely. ("Personal email" vs. "work email".) The system as described seems more useful for the "work" version.

Then again, it doesn't fully accommodate the way I use my work email, personally. I'm on a number of mailing lists at work where I don't personally respond to most of the email --- but I read a lot of them anyway, in part to keep abreast of what's going on, and in part to be able to exercise my own judgment about whether I should jump in. That's an awkward fit for a workflow that assumes that every email calls for some kind of response.

Re: A ‘frighteningly ambitious’ way to improve email

#23
Nothing ambitious was mentioned in that article. And if you want a to-do list you should check out something like trello.com Otherwise, a spiral notebook and a pen is a great deal better than your inbox as a to-do list.

--Please feel free to ignore the following email rant.--

Email is a pretty impressive digital translation of the written letter. And for cases where a letter written by hand on paper would work well, email works even better. As long as by better you mean faster and without paper or stamps or penmanship. The SMTP protocol is over 30 years old and still going strong; that's pretty amazing. But email kind of sucks, too.

Frankly, most people aren't good at writing letters. Simply creating a meaningful subject line is difficult. And keeping a conversation germane to the stated subject is also difficult; folks often talk about multiple topics in a typical conversation. To review long conversations, one must read awkwardly from bottom to top, opposite normal English reading direction. Adding someone to a conversation in progress is also awkward. Sending another message (a correction or addition to your last message) before the person (or people) you're talking with replies creates confusion as a reply can only be made to one or the other message, dropping parts of the conversation. Attachments can be problematic. Clearly, spam the likes of which we see today was never anticipated by SMTP's authors, and neither has anyone come up with an especially successful solution to it. We've all just come to accept spam as part of the background noise, filtering the polluted stream, rather than removing the decomposing carcasses from the upstream source.

Creating an alternative that addresses its shortcomings would be ambitious. And I think many people were frightened by Wave, which addressed many of email's shortcomings but was disruptive in the way so many people like to claim they admire but will almost always shun in practice (kind of like how folks always claim to love to root for the underdog, unless it's Haiti). I'm not saying Wave was perfect, but it had great potential. And as far as genuinely ambitious attempts at improving email (or the kind of conversing we typically do with email), I can't think of another example.

Re: A ‘frighteningly ambitious’ way to improve email

#24
"These are all tools to sort and file more stuff, but none of these solutions try to stop stuff from arriving in the first place. Or to find the email you really want to receive between all the other stuff."

Hmmm...I use gmail to filter stuff I don't really need to read right away ("filter messages like this"), and priority inbox is specifically to find the email you really want to read between all of the other stuff. Why straw-man the competition?

In any case, there is definitely room for email "types" (tags, labels, etc.) that can be implemented in custom x-headers and then get added to the right inbox/queue.

The communication back to the sender is an interesting thing though. If the sender is using something like this, and they autorespond...

Re: A ‘frighteningly ambitious’ way to improve email

#25
post #2

IMHO there is something valuable here. One of the problems with emails is that the sender don't understand what is happening to the receiver in terms of added work to perform, so this adds the feedback needed to the system. About the "expire" feature, it is a lot of time I think gmail should have something like that. "Sorry this email remained in the user inbox for N days, the user was not able to reply so please sen…

> Btw I'm part of the problem as I tend to write very long emails. That's the issue. Emails should be short

I wonder if this could be useful here.

http://www.telescopictext.com/ (Context: https://twitter.com/rgherrmann/status/300311324905324545)

It would definitely have to be automatically generated to be viable, as in no more effort than to write a normal long email. But doing that automatically is a hard problem.

Re: A ‘frighteningly ambitious’ way to improve email

#26
post #15

There used to be a mail provider (EarthLink?) that automatically responded with a message saying I had to click on a link to get my email past their spam filters. I found that infuriating. I can imagine getting one of these automatic responses might cause similar negative reactions - that the person using Inbox Pro is a little bit of a primadonna. Having said that, I still signed up for the beta. Because I'm a primad…

This system by itself can be frustrating... as the problem is that they tend to challenge-response everyone. I would love to see a system that does automatic spam classification (like gmail), but if you get auto-classified as spam, then you get the challenge-response, as a last ditch effort to get through the spam filter.

That would make it too easy to game the spam system, because now the spammer knows they've been classified as spam, and can keep changing the message until it gets through.

This is why it's generally bad practice to reply to an email telling the sender it is spam.

Re: A ‘frighteningly ambitious’ way to improve email

#27

So if both sender and recipient are using this, they'll end up demanding increasing classifications from each other in an infinite loop? I think the actual solution will turn out to be something like this http://en.wikipedia.org/wiki/Internet_Mail_2000 The important difference is that the master copy of the email resides at the sender, which means it is possible for them to update and revise it. With current SMTP the…

I used to think something along Internet Mail 2000 was good. But it notifies the sender that you read it. I don't like that.

Re: A ‘frighteningly ambitious’ way to improve email

#28

There used to be a mail provider (EarthLink?) that automatically responded with a message saying I had to click on a link to get my email past their spam filters. I found that infuriating. I can imagine getting one of these automatic responses might cause similar negative reactions - that the person using Inbox Pro is a little bit of a primadonna. Having said that, I still signed up for the beta. Because I'm a primad…

Earthlink still does this, at least for some of their customers. It's particularly annoying to be asked to verify your address so that the prima donna on the other side will get their order confirmation or tracking number, and given how many services send automated mail like this from no-reply addresses I'm not even sure how these people shop online. It's a relic from the age before Bayesian spam filters.

Re: A ‘frighteningly ambitious’ way to improve email

#29

This is a push notification system - it turns the recipient's problem into the sender's. This is fine if communicating across a hierarchy or for a public address. It could be obnoxious, however, with peers, particularly those outside tech. Consider, instead, a pull notification system. The first time a sender emails the recipient they are sent a link (also in the recipient's signature) to a page providing expected re…

> The first time a sender emails the recipient they are sent a link (also in the recipient's signature) to a page providing expected response times for various email forms along with the option to convert your already-sent email into a short-response form, e.g. yes/no.

This is pretty much what Inbox Pro already does, no? I tested it by sending an email, and got an automated response:

> Hi [my name],

> Your email is #85 in Boris Veldhuijzen van Zanten's inbox. You can __optimize your message__ so it will be easier to answer.

Clicking the link leads to a webpage showing average response times for Yes/No questions (5 days), Short questions (I think 14 hours?), Long questions (3 days), and FYIs (3 days). I converted my message into an FYI and submitted it.

I think the only difference in what you proposed is your version limits it to "the first time a sender emails the recipient", while this system would presumably give the same treatment to future emails from me.

Re: A ‘frighteningly ambitious’ way to improve email

#30

Nothing ambitious was mentioned in that article. And if you want a to-do list you should check out something like trello.com Otherwise, a spiral notebook and a pen is a great deal better than your inbox as a to-do list. --Please feel free to ignore the following email rant.-- Email is a pretty impressive digital translation of the written letter. And for cases where a letter written by hand on paper would work well,…

What did Wave do that addressed email's shortcomings? Any examples? I remember when Wave came out, I couldn't figure out what it actually was or what problem it was trying to solve... it was as vexing to this email user as Haskell's zygohistomorphic prepromorphisms to a Java programmer.
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